GreenCastle Home Improvements Reviews 576

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, friendly, and helpful approach, making the entire process stress-free and pleasant. The service is frequently highlighted as excellent, with many appreciating the efficiency, clear explanations, and the absence of pushy sales tactics. People also found the pricing to be very reasonable and competitive, offering great value. The quality of the products, including windows and doors, is consistently described as outstanding, with many expressing delight at the finished results. However, some people were dissatisfied with the aftercare service, mentioning issues like unacknowledged complaints and long waits for resolutions to installation problems, such as a cracked window or incorrectly installed hinges. A few other people also felt that the quality control of products before installation could be improved, as some items arrived with damage.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, frequently highlighting their... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent, friendly, and... See more

Price

People report positive experiences with price. Customers consistently found the quotes to be competitive and... See more

Product

Reviewers highlight positive aspects of product, expressing delight with new windows and doors, often... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products, such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made initial enquiry today about new windows and back door. Chris Gosling lovely bloke came out to do initial measuring up and discuss preferences. Professional manner and very informative. Very ope... See more

Rated 5 out of 5 stars

After i made an enquiry Derek came out to give me a quote to replace my windows. He gave me ideas/options to upgrade my windows to allow more light to flow through. I also spoke to him about some clad... See more

Rated 5 out of 5 stars

Derek was extremely genuine, friendly & chatty. It was refreshing to have somebody come into your home who is happy to chat & give an honest opinion than a pushy salesperson only interested in the com... See more

Rated 5 out of 5 stars

Derek visited us at our home to give us a quote for a new front door. We found him to be very warm and friendly. We were undecided on style so Derek spent a lot of time with us advising what woul... See more


Company details

  1. Window Installation Service
  2. Double Glazing Installer

Written by the company

GreenCastle are committed to supplying high quality, virgin grade, bespoke upvc windows, doors and conservatories. Guaranteed for 15 years, our products deliver the very best in security, energy efficiency and style.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

New roofline installed.

We had new roofline installed by Muir & Rhys . They were great workers and did a very neat and tidy job. Thoroughly recommend this team from Green Castle.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

New windows fitted to our home…

We had new windows fitted to our home by Jordon & Cliff. They were both excellent workers a credit to their company. All old windows taken away and everything left tidy. Would recommend this team who work for Greencastle.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

After i made an enquiry Derek came out to give me a quote to replace my windows. He gave me ideas/options to upgrade my windows to allow more light to flow through. I also spoke to him about some cladding which needed to be replaced and he included this and more in my quote to give her house better curb appeal. I didnt feel pressured into making my decisions. The quote was also quite alot cheaper than previous companies.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Derek was brilliant in helping us…

Derek was brilliant in helping us choose our new windows and improve our doors. He explained the recycling scheme clearly and made everything simple and stress-free. As a young couple, this is a real investment in our home, and he helped us feel confident in our choices.

He really listened to our needs, especially keeping our wee one warm and comfortable. We’ve already noticed a big difference. Friendly, professional, and genuinely helpful, we’d happily recommend him!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Derek has been wonderful

Derek has been wonderful , has taken time to explain the different styles and process without being pushy. Would highly recommend the service and price was a lovely surprise .

7 April 2026
Unprompted review
Rated 2 out of 5 stars

Well we're do I start first who's Derek…

Well we're do I start first who's Derek never had any contact with him at any stage of the process from start to near completion when I say near here's why 6 windows replaced one glass chipped 2 rows of tiles removed on foot one tile broke not been replaced and they left without fitting our new door no explanation or contact from Greencastle they left it to the 2 guys doing installation to tell us door wasn't ready yet this order has been placed since August 2025 nearly 7 months ago so can't understand why they proposed installation in January 26 still waiting on response from Greencastle

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier

Overall, we've had a brilliant experience with this local company. We spent a few hours with Derek who explained everything in detail, showed us samples and generally took care of everything thereafter. We also made some changes to the original window and door specifications along the way and these were dealt with very quickly. After Greencastle's survey of our property (again very professional and fast) we waited patiently until Dylan and Sean arrived to do the fitting work; what a team they were, absolutely brilliant and a pleasure to have for the week. The fit and finish is to the highest standard; we are very, very pleased with the result. We had 9 windows and 2 doors changed. Thanks very much to all at Greencastle, excellent service and highly recommended.

10 March 2026
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for this lovely review and for entrusting us with the project. It is pleasure to have worked on your home. We have passed your kids words along to the team.

Rated 5 out of 5 stars

We were extrnely happy

We were extrnely happy, explained it clear and precise. Derek even sgiwed different t options and the composite doors look aamzomg.

Price very good and product is excellent. Cant wait for new windows and doors.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Derek is a top class gentleman

Derek is a top class gentleman, listened to absolutely everything we said to him & went above and beyond to get us what we wanted! Couldn’t fault him in the slightest from start to finish he has been outstanding.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

We are very bały on Dereks assistance…

We are very bały on Dereks assistance sińce june last year, He came Back almost same price as last year. Kwot to their Word, Corsę and understanding and look great quality. Will certqinly be passo g on his details to family and Friends

Thank you again

7 March 2026
Unprompted review
Rated 4 out of 5 stars

Great service

Great service. Derek explained everything fully and made me feel really comfortable with the whole process. Looking forward to windows and doors being installed

3 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so impressed with the way this…

I am so impressed with the way this company handles their work, so polite and very professional, easy to get on with and very helpful I highly recommend this company and will be having more work done soon.

24 February 2026
Unprompted review
GreenCastle Home Improvements logo

Reply from GreenCastle Home Improvements

Thank you for choosing Greencastle. Its a pleasure to have worked on your home.

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