GreenBox Capital Reviews 577

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I had the opportunity to connect with Greenbox Capital to secure more working capital. I dealt with Alain who was professional and very efficient. I was able to secure what I needed for a major oven r... See more

Rated 5 out of 5 stars

I'm very pleased with the company and . For most with matt burk his service and honesty and helping getting funds on time . Have really helped me threw this covid epidemic. There professional automa... See more

Company replied

Rated 5 out of 5 stars

The entire GreenBox team is amazing. The ISO support provided by Edward and Laz is always top notch and the underwriting team, specifically Amey and Brittney go above and beyond to assist an ISO with... See more

Company replied

Rated 5 out of 5 stars

Especially with financial products, the most important skills are to listen and be proactive. These are the two attributes that Tiffany has. When I talk to Tiffany about challenging situations with me... See more

Company replied

Company details

  1. Financial Institution

Written by the company

Your access to quick and easy working capital.


Contact info

4.8

Excellent

TrustScore 5 out of 5

577 reviews

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Rated 5 out of 5 stars

Greenbox Capital saved my business from…

Greenbox Capital saved my business from a disaster. If you are looking for a great company to get money from with reasonable rates and what you are looking for look no further than Greenbox Capital. I was dealing with Isabel Dias and she was amazing. So if you are looking for a great bang for your buck please get in tough with Greenbox Capital and tell them what you are looking for and they will work with you.

10 May 2023
Unprompted review
Rated 1 out of 5 stars

SHADY PRACTICES !!!!!!!!

I would STRONGLY encourage small business owners to STAY AWAY from these people , they charge a 4% fee of the amount of the loan to start with , then if your loan is over $100K, they require you to provide your latest tax return , THEN claim that they need to send IRS Form 8821 to verify your the business owner and to verify that the tax return you sent them is valid and you didn't send them a fraudulent tax return - This is where BEWARE, they send you IRS Form 8821 from a third party company Tax Guard- READ WHAT YOU ARE GIVING ACCESS TO !!!! they tried to be sneaky and obtain 10 years of tax records, when we were only told they needed to verify ownership and the tax returns they requested , when they were called out about it , they claimed if the form was changed / altered the IRS would reject it - Of course this is a pure lie , after they knew we had in house legal counsel who actually called the IRS about Form 8821, then they changed the form to just asking for access to the last 3 years (still not what they had told us to begin with) , so we signed that and now today we are told it wasn't the IRS who rejected the form , it was THEIR CLOSING TEAM, so many lies and shady business practices from this place , I agree with a lot of the other 1-star reviews, they only look at you as a profit margin and that is it , if your not careful about reading what they send you , you will get screwed over NEVER ACCEPT something that is different then what a loan company tells you they need, that's the first sign they are shady and to STAY AWAY - FYI IF YOU LEAVE GREENBOX A REVIEW OTHER THEN THE ONE THEY WANT YOU TO LEAVE - THEY WILL REFUSE TO FUND YOUR LOAN - SO I WOULD BE VERY SUSPICIOUS OF ANY 5 STAR REVIEWS AS GOOD CHANCE THEY ARE FALSE !!!!!!!!

1 May 2023
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Dear Brian,

Thank you for taking the time to leave a review. We take all feedback seriously and we appreciate you bringing this issue to our attention.

To address your comments; a setup fee and tax return are common components with many lenders in our space when funding reaches a certain threshold. We provide this information upfront to business owners who apply with us directly, and partners, to avoid wasted time in applying for a product that may not be a good fit for their business needs.

Regarding the 8821 form, the default form requests 10 years of history. It was following your inquiry when our team member reached out to inquire if we can revise the form, to service you the best we can. There was no malintent, but rather a service-oriented Greenbox Capital representative communicating the standard format of the 8821 form provided by Tax Guard. Tax Guard is an entity separate from Greenbox Capital. Per their terms, Tax Guard will reject altered forms that do not meet their specifications, which you experienced firsthand.

We understand each business is unique and how it is important that business owners clearly understand our process to determine if it’s aligned with their needs. Unfortunately, when working with 3rd parties, some communications can fall through the cracks. We recommend before applying for financing through a third party requesting the lender’s name and reach out directly to ensure you have all the necessary information needed to make an informed decision.

At Greenbox Capital, we believe it is important to conduct business where there is mutual alignment. Unfortunately, in this case, there was not. Per our policy, when funding is not yet final, we retain the right to rescind an offer based on a variety of factors that can influence a funding decision. In this case, this was the right decision for our company.

Greenbox Capital Team

Rated 5 out of 5 stars

I had the pleasure in dealing with…

I had the pleasure in dealing with James S. Right from the start and thru the process,James served me with the upmost satisfaction. I was funded within a day and a half. Also, he pulled strings that I was amazed and went beyond of the amount asking. As well, he told me stuff and added details in the contract that I didn't even know about from earlier funding.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Working with Mac over at Greenbox…

Working with Mac over at Greenbox Capital has made the start to finish of the funding process as smooth as possible. He had great communication with me, and if there were any questions or concerns made it a top priority to get the answers. Look forward to working with Mac on the next one!

9 March 2023
Unprompted review
Rated 5 out of 5 stars

Greenbox is Amazing!

Greenbox is fast, efficient and delivers. Max is a pleasure to work and is super responsive. I highly recommend them for your funding needs.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

Vincent was professional, quick, and willing to go above and beyond to help us do something almost impossible. I sure will recommend him without any reservation to anyone in need of funding help.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing service .perfect timing

Amazing service .perfect timing
From start to finish .from the first phone call to funding .quick .Josh was Amazing to deal with and the underwriter is very professional and very helpful .looking forward to a continuing business relationship .

21 December 2022
Unprompted review
Rated 5 out of 5 stars

A positive experience.

Working with James Salmon and Greenbox was an intense and positive experience. This is the second time we’ve worked with them and both times were good. They listened to us, kept us informed and stayed on task to funding. And then did a follow up to confirm all was as expected.

9 December 2022
Unprompted review
Rated 2 out of 5 stars

Will cheat you unless you stay on top of them

I had the misfortune of dealing with Chelsea Lauriston and Michael La Chapelle as my customer service reps. I was ready to pay back my lump sum and qualified for the 60-day discount, but they charged me for an extra day. Basic math with them felt like pulling teeth. They don't comprehend simple requests and unless you stay on top of them, they will likely try to squeeze out a few extra hundred dollars from you like they did with me. Happy to be done with them and will never use this institution again.

3 October 2022
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Thank you for taking the time to share your experience, Ten Year Entrepreneur. We'd love to address your concerns. At your earliest convenience, please provide us with your business name so we can follow up with you promptly.

Rated 5 out of 5 stars

Greenbox is incredible

Greenbox is incredible, seamless portal access, fast funding, and very strong terms. I will always come back to Greenbox for funding.

13 September 2022
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Thank you for choosing to work with Greenbox Capital! We are delighted to hear that we were able to meet your needs and provide you with funding quickly and with strong terms. We appreciate your business and look forward to working with you again in the future.

Rated 5 out of 5 stars

It was a pleasure to work with the team…

It was a pleasure to work with the team at Greenbox

2 August 2022
Unprompted review
GreenBox Capital logo

Reply from GreenBox Capital

Thank you so much for your kind words and rating. We're really happy to hear that you enjoyed your experience with Greenbox.

We hope you'll continue to work with us in the future and thank you for choosing Greenbox!

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