We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also pr... See more
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Absolutely a stellar product, love the brushed stainless hot/cold tap matches our new sink tap perfectly. Fantastic installation very smooth friendly and easy to deal with. The system is working beaut... See more
Company replied
Fantastic experience from start to finish. No pushy sales like the other company we enquired with. We kind of knew what we wanted, and any questions we had were answered honestly and concisely. We’re... See more
Company replied
The ordering system isn't great. I appreciate the email you send when we need the replacement cartridges, but your online system is clunky & not easy to use. I know I have a profile to log into but ev... See more
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Company details
Written by the company
Our whole house and under sink water filters are designed to protect your family against chlorine, odour, bacteria, viruses, chemicals and other impurities. Enjoy cutting-edge filtration technology and unrivalled customer support across our whole house systems, reverse osmosis and alkaline under sink water filters, plus boiling, chilled and sparkling units.
Contact info
Suite 201, 75 Tulip Street, Cheltenham, 3192, Melbourne, Australia
- 1300 137 011
- management@greatwater.com.au
- greatwaterfilters.com.au
4.3
Excellent
174 reviews
Replied to 71% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They remind me to replace filters every year
They remind me to replace filters every year in advance. That let us to buy the filters at time and to have water with great quality from the tap.
3 November 2025
Very easy to deal with & quick response if you have
Always quick to respond if you have a problem, reminder every year you don't have to remember. Post tracking details sent when you order.
18 October 2025
Simple order and response.
Simple order and response.
Yes fitted myself but been doing this for years.
24 September 2025
If I could rate a 0 star I would
If I could rate a 0 star I would. Didn’t even turn up to Job. No phone call, unable contact them. Would very much not recommend.
14 October 2025
Unprompted review
Reply from Great Water Filters Australia
Dear Sophie and Michael,
We read both your reviews and wanted to publicly acknowledge and sincerely apologise for the truly unacceptable experience you had with our company.
You are absolutely right: the failure for our technician to attend your scheduled water filter installation appointment, caused by an unfortunate system error with the calendar invite, is unacceptable, especially when you took time off work to be there for us. Compounding this calendar error, our lack of an emergency contact number for a late-day appointment meant you were left stranded and uncontactable, wasting your valuable time. This is a fundamental failure of our service promise, and we accept full responsibility.
Immediately upon reading your feedback, our management reached out to you personally to apologize and own this system failure.
We have already completed a full review of our scheduling and after-hours communication protocols. We are implementing new system checks and ensuring clear, accessible contact information is provided for every appointment, regardless of the time of day, to guarantee this specific type of error can never occur again.
We sincerely regret that we let you down and appreciate you bringing this serious issue to our attention. We are committed to using your feedback to improve our reliability and ensure future customers receive the seamless service we strive to deliver.
We wish you all the best with your new system.
Sincerely,
The Team at Great Water Filters Australia
Didn’t turn up to booking.
Didn’t turn up to booking.
Tried to call but no answer
I wouldn’t recommend
14 October 2025
Unprompted review
Reply from Great Water Filters Australia
Dear Michael and Sophie,
We read both your reviews and wanted to publicly acknowledge and sincerely apologise for the truly unacceptable experience you had with our company.
You are absolutely right: the failure for our technician to attend your scheduled water filter installation appointment, caused by an unfortunate system error with the calendar invite, is unacceptable, especially when you took time off work to be there for us. Compounding this calendar error, our lack of an emergency contact number for a late-day appointment meant you were left stranded and uncontactable, wasting your valuable time. This is a fundamental failure of our service promise, and we accept full responsibility.
Immediately upon reading your feedback, our management reached out to you personally to apologize and own this system failure.
We have already completed a full review of our scheduling and after-hours communication protocols. We are implementing new system checks and ensuring clear, accessible contact information is provided for every appointment, regardless of the time of day, to guarantee this specific type of error can never occur again.
We sincerely regret that we let you down and appreciate you bringing this serious issue to our attention. We are committed to using your feedback to improve our reliability and ensure future customers receive the seamless service we strive to deliver.
We wish you all the best with your new system.
Sincerely,
The Team at Great Water Filters Australia
Changes
My husband died at Easter and I tried to change the account over to my name, online. I didn't have much success, but when I phoned, I was told that my name and phone number had been changed by you.
I then ordered my filters over the phone. However, I don't know how to install them. Last year, someone came and did it and I don't know who to contact to get it done.
22 September 2025
Received the ordered product the next…
Received the ordered product the next day. Very efficient customer service
18 August 2025
I really like the way the company…
I really like the way the company reminds you when it is time to change your filters and what filters need changing. They are efficient and prompt at getting them off to you.
20 August 2025
Helpful on the phone when placing order
Helpful on the phone when placing order
Arrived promptly
19 August 2025
Prompt and kind customer service
Prompt and kind customer service, fast installation, solid product, australian-made.
18 August 2025
Excellent service and support as always
Excellent service and support as always
Whole House and Reverse Osmosis filtration
18 July 2025
Good service
Good service. Always reminding me to change the filters when the time comes. Filters come within a week. Easy to install.
23 July 2025
Great Water Filter system
We are really pleased with the system we had installed to reduce the amount of scale build up in our drains and shower heads. It gives me peace of mind that my expensive appliances are also protected.
I looked for months for a company that could provide a comprehensive system we were needing to filter the water coming into the house. We notice a big difference.
It is wonderful that we get reminders when our filters are due for replacement.
Thank you so much Great Water!
Regards, Morreen
17 June 2025
Reminding me that my water filters are…
Reminding me that my water filters are due for replacement.
17 June 2025
Victoria
My filters that I ordered came through promptly, and when I have rang for advise, it was given very well, and very courteously.
19 May 2025
Reply from Great Water Filters Australia
Thank you for your kind words!
We’re so pleased to hear your filters arrived promptly and that our team was able to assist you with courteous and helpful advice. Providing reliable support is something we truly value.
Thanks again for choosing Great Water Filters!
Warm regards,
The Great Water Filters Team
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