Graphene-x Reviews 134

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their innovative design, high quality, and durability, often highlighting their versatility for various activities and climates. Many appreciate the comfort and effectiveness of the clothing, noting how well it performs in different conditions and its ease of care. The customer service is also frequently commended for being polite, professional, and responsive in resolving issues. However, some customers expressed concerns regarding the price of the products, finding them to be on the expensive side. A few reviewers also mentioned specific issues with product longevity, such as seams failing or zippers breaking after a relatively short period, despite the advertised toughness and premium cost.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the quality, durability, and innovative... See more

Quality

Customers consistently express high satisfaction with product quality, highlighting the durability, comfort,... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the team for being... See more

User experience

Users describe positive interactions with the product's user experience. Many customers highlight the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers acknowledge that products are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Long term customer, just finished packing for a 2 month trip to New Zealand and included are Jacket, mid layer, T-shirts, long sleeve shirt, trousers and shorts all Graphene-X. All have been used ov... See more

Rated 5 out of 5 stars

I've bought since their first kickstarter product. I live in their products almost every day. the best clothes for everything !! I travel with them always. I wear the socks every day.. I have the... See more

Rated 5 out of 5 stars

I'm sitting here in my Graphene-X jeans as I type this. They're comfortable, wear well, and easy to clean. Their polos are similarly comfortable and airy, and their backpack is fantastic. I've had... See more

Rated 5 out of 5 stars

Great innovative products. I've been a backer and customer since this company was a kickstarter campaign. Since then there have been multiple additional kickstarters for new products that have been... See more


4.8

Excellent

TrustScore 5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

These piece of clothes are all amazing

These piece of clothes are all amazing. I have 3 pants, 1 jean, 1 short, 3 jackets (incl. 1 with integrate heating - yes), a few pairs of socks, 3 shirts and soooo many tee-shirts. These last are truly the favorites pièces of my wardrobe.
All are incredibles. Stretch, light, non smelling, super resistant for everything (I use most for sports but casual use happens more and more thanks to GrapheneX new collections, jeans and shirt for example), and they fit incredible: show biceps and shoulders and room for belly in top, for example.
Small problems happened (size, zippers...) but...Andrei from the after sale team always helped in a top and friendly maneer.
In 3 words: I HIGHLY RECOMMEND.

24 April 2025
Unprompted review
Rated 4 out of 5 stars

Hardcore Jacket for all Conditions…

Hardcore Jacket for all Conditions -Amaizing
I tested it already in the mountains, with ice and rain, held up very good. Windproof, waterproof and durable as described. Great product, large pockets with sealed zippers, and great features like ventilation under the arm pits. It has also a nice touch and good wearing comfort.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

A customer of Graphene-X for many years

I have been a customer of Graphene-X for many years.

Why? Their products are simply amazing! Jorge and his team perfectly understand customer needs. Every product is designed to meet those needs.

They are durable, comfortable to wear, stylish, and practical. I use almost only their products. The only thing I am missing is a black shirt :-).

The customer service team is excellent. If you have a question or a concern, they respond immediately.

Don’t hesitate to try, you won’t regret it.

9 April 2026
Unprompted review
Rated 3 out of 5 stars

Not good, not bad

Graphene-X seems to have very good marketing and are honorable. They use Chinese manufacturing so they don't seem to have much control over Quality Control or shipping. I did not receive my order and it was refunded. Communications with Graphene-x was slow but consistent.

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Beware please don't buy any item

Beware please don't buy any item, they lied to me to get me to buy the item, and once I'm in France, there's nothing I can do. Do not trust this brand under any circumstances.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Fully satisfied with ...

I bought over 6 products from Graphene-X and I was impressed by the materials' robustness, anti-odor, and bactericidal properties. Whether it's in the hot desert regions or in Europe, I've never regretted buying anything. If a product didn't meet my expectations, I would quickly and without hesitation return it. Even though it may appear expensive, the performance and quality are worth paying for.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

With them since the beginning <3

What started as backing their very first kickstarter for the Hoodie-X has evolved into an entire wardrobe of Graphene-X. Products are durable, breathable, adaptable, just like advertised. Are they indestructible? No. Are they comfortable? Heck yes.

Support has been amazing as well: article I ordered (GraNaRec) was out of stock, got informed proactively, and when the order then ended up missing, response times were almost immediate and straight to a resolution.

Honestly, in awe of their execution of the mission.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

These people make amazing products

These people make amazing products, fit for service, high quality, very wearable. Their service is great and they stand behind their products. I have almost everything they offer.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Heated Wool Jacket Experience

Wearing the Graphene X merino wool heated jacket has been a wonderful experience. The quality of the jacket is excellent as it feels premium and comfortable. Heat is quickly and evenly distributed, functioning via app or button. The company is solid and consistent in what they do. Well done!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great products and always deliver

Great products and always deliver. Yes, there are occasional production delays, but this is outweighed by the fantastic product.

I have a wardrobe of Graphene-X products today, and will continue to support their Kickstarter projects.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality

I’ve purchased windbreaker, pants and socks all of which have performed very well. There are shorts and a mid-layer jacket on the way.
The designs are functional yet suitable for more than adventure, they look good in the office too. Engagement with customer service while minimal was not for any problems with their products and very helpful. Yes they are pricey - the quality of goods justifies that. I will likely purchase more clothing here in the future.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great innovative survival wear products

Great innovative products. I've been a backer and customer since this company was a kickstarter campaign. Since then there have been multiple additional kickstarters for new products that have been awesome.

The only problem I ran into was with their backpack one of the plastic clasps was defective (looked like a manufacturing defect) and snapped upon first use. After the campaign ended they sent me a replacement clasp and all was well. The light coats and travel pants have been life savers for travel in any place where the weather can be unpredictable.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy return customer

Return customer since 2022 - I have backed 6 of their kickstarter projects, and have ordered some other items directly from their site.
I don't think there's a day that goes by that I'm not wearing at least one of their products, often several.
When I had to contact customer care, the team has been very responsive and personal.
I live in Canada and by the time winter comes, I'm happy to wear their Aeropgraph Puffer again (and my wife got the same one) at any temperature the weather throws at us, we feel comfortable in them. By spring I'm glad to put on the reversible hoodie again or merino heated jacket now as well. The polos and running shorts and t-shirt get a lot of use year-round, and so do the backpack and the underwear.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

I have almost everything they sell and. I love them all !!

I've bought since their first kickstarter product. I live in their products almost every day. the best clothes for everything !! I travel with them always. I wear the socks every day.. I have the perfect hoodie, lightweight jackets, cold-weather jackets and vests and I love them all. I've spent 2 weeks in New Zealand with one perfect adaptable jacket. Couldn't have brought a better solution. I highly recommend Graphene-x !!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Back in 2019

Back in 2019, I backed the Alpha Series jacket, and since then I’ve ended up getting most of my gear from Graphene-X — two polos, jeans, trousers, three jackets, plus shorts, socks and clothes for my wife.
Overall, my experience has been very positive. Last summer I used most of this gear extensively and was fully satisfied.
The polo really stood out. I wore it every day for about a week in remote parts of Mongolia, sometimes without access to showers, and it barely developed any odor.
The Alpha Series jacket was equally impressive. We had two days of nonstop rain, and the jacket never got wet through — it honestly felt like you could take a shower in it and stay dry.
A quick note on the jeans as well: they’re very comfortable, and the tech behind them is genuinely impressive. When it’s cold outside, you still know it’s cold, but you don’t actually feel cold — which makes a big difference in everyday use.
For the price, Graphene-X has been cheaper than the competition I’ve tried while delivering much better performance. I’d buy their gear again without hesitation.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Truly amazing gear

Truly amazing gear. Graphene-X has quickly become integrated in all aspects of my days, wether in the office or on the top of a mountain trail. The service is awesome and often goes beyond expectations. Highest recommendation!!!!

5 February 2026
Unprompted review
Rated 4 out of 5 stars

Leading the way with innovative ideas

Graphene-x thinks ahead and offers innovative solutions. I have great equipment, especially the insulating layer (Granarec), which delivers what it promises. Unfortunately, some items had defects—but if something isn't as it should be, the friendly customer service team is there to help.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

I have been using Graphene X products…

I have been using Graphene X products for close to 5 years. It started with the Polo-X.
Now have have many tops, bottoms and jackets.
All performed well and I would say most of my current wardrobe are their products now.

2 May 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look