Grape & Bean Reviews 

216
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally wide selection of high-quality products, beautiful gift hampers, and consistently fast, professional, and reliable delivery services. People purchasing gifts find the online ordering and gifting process extremely simple and truly appreciate the helpful communication, lovely packaging, and responsive customer support team. Some reviewers were not happy with occasional delivery delays, initial product stock issues, or missing items from their purchased hampers. A few consumers also mentioned experiencing minor frustrations when personal gift messages failed to arrive or when online orders required address corrections.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting a good selection of high-value items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast, timely, and... See more

Service

Consumers find service to be positive, highlighting efficient, prompt, and friendly experiences. For example,... See more

Order

Customers had positive experiences with order processes, noting that everything was simple and easy to... See more

Customer service

Users describe positive interactions with customer service, noting that support agents are exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb Irish Company . The hampers were praised by people I sent to and the communications and delivery exceptional. I spoke to one of the staff there and could not have been more helpful.The artisan... See more

Company replied

Rated 5 out of 5 stars

I've placed orders with Grape & Bean twice in the last year. The experience was excellent both times. They have a good selection of high-quality, and good value, products. The web site looks good a... See more

Company replied

Rated 5 out of 5 stars

The wine I initially ordered was not in stock. They contacted me almost immediately and offered a change, which I happily accepted. Customer service appears to be an area in which the company thrives.... See more

Company replied

Rated 5 out of 5 stars

Niamh was great in dealing with my query over the phone and together with her colleague they ensured my gift went to the correct address. I’ve tried to send another order but it’s still defaulting to... See more

Company replied


Company details

  1. #1 of 1 best companies in Gourmet Grocery Store
  2. #3 of 4 best companies in Coffee Shop
  3. #3 of 10 best companies in Corporate Gift Supplier
  4. #3 of 6 best companies in Gift Basket Store
  5. #3 of 4 best companies in Wine Store

Written by the company

Gourmet food, wine & gifts from real sustainable family producers Shipped direct to you door in Ireland plus 24 other countries worldwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

216 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(216)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast Delivey

Fast delivery. Helpful when phoned to ask question . Product, cheeseboard, beautiful and unusual from rest.

8 October 2024
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Reply from Grape & Bean

Thanks Christine 🙏

Rated 5 out of 5 stars

Great Irish firm.

Easy to order, prompt delivery and delicious wine. My only problem is having to order a dozen to get a discount and that leaves the problem of having too many bottles 🤣. As if that's a problem..... 😅😁😋🍷

20 September 2024
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Reply from Grape & Bean

Thanks Claire. Imagine working here surrounded by temptation 😊

Rated 5 out of 5 stars

Hamper

Really happy with the quality of products, quick service and very helpful staff.

5 September 2024
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Reply from Grape & Bean

Thanks Oonagh

Rated 5 out of 5 stars

Great Wine selection!

Fantastic wines at great prices! Great range also. Top class fast delivery also!

28 August 2024
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Reply from Grape & Bean

Thanks Martin. We appreciate the great feedback and promise to keep improving our range and service whenever we can. All the best, Tony & The G&B Team

Rated 5 out of 5 stars

Perfect

The best coffee I've ever had.

23 August 2024
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Reply from Grape & Bean

Thanks for the great review Aga

Rated 5 out of 5 stars

Buying Irish with excellent results

I spent considerable time exploring hamper options that offered value for money as well as offering a comprehensive range of Irish goods on offer. Grape and Bean seems to share similar priorities as they stood out in a crowded field of competitors.
Additionally, I required follow up care and the gentleman I dealt with provided timely and thorough responses to meet my needs. Excellent customer service. These smaller Irish companies need to thrive with our support.

23 July 2024
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Reply from Grape & Bean

What a great review Brian. Thank you very much. We appreciate your support. From Tony and all the G&B Team

Rated 5 out of 5 stars

Grape & Bean is an exceptional wine shop....

Grape & Bean is an exceptional wine shop that has truly impressed me with its remarkable selection and outstanding service. From the moment you step inside, you are greeted with an inviting ambiance and an impressive array of wines that cater to all tastes and preferences.
The selection at Grape & Bean is nothing short of extraordinary. Whether you're a connoisseur seeking vintages or a casual wine enthusiast looking for a delightful bottle for dinner, their shelves are stocked with a diverse and carefully curated assortment. Each visit feels like a journey through the world's finest vineyards, offering a perfect blend wines.
The staff at Grape & Bean deserves special mention. Their knowledge and passion for wine are evident in every interaction. They are always eager to assist, providing personalized recommendations based on your preferences and occasions. Whether you need help selecting a gift or pairing wine with a meal, their expertise ensures you make the perfect choice.
Equally impressive is their online shop, which mirrors the excellence of their physical store. The website is user-friendly, offering detailed descriptions to help you make informed decisions from the comfort of your home. The online shopping experience is seamless, with prompt delivery and careful packaging that ensures your wine arrives in perfect condition.
In summary, Grape & Bean is a top-tier wine shop that excels in every aspect. With a superb selection, knowledgeable staff, and a fantastic online presence, it has become my go-to destination for all my wine needs. Highly recommended for anyone looking to explore and enjoy the world of wine!

3 July 2024
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Reply from Grape & Bean

Thank you very much Gavin.
We work hard behind the scenes so it's great to hear your feedback. Especially such a great review.
On behalf of everyone at Grape & Bean (it's a team effort) thank you for supporting an independent family business. Slainte 🥂

Rated 5 out of 5 stars

Beautiful products

Beautiful products. Easy to deal with and very helpful
Will also be buying their Christmas hamper again.
Highly recommend

21 June 2024
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Reply from Grape & Bean

Thank you very much Gillian 🙏

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