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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for offering well-paying surveys focused on industry knowledge rather than general consumer topics, with some reporting fast payments and a smooth user experience. People also find the user interface clean and easy to navigate, and some have experienced prompt responses from support when queries arise. However, a significant number of people were dissatisfied with payment delays and the limited payment options, primarily PayPal, which can be inconvenient due to fees or regional restrictions. Some customers also reported issues with account access and a lack of response to emails regarding payment or account problems. There are also concerns about surveys taking longer than advertised and issues with receiving payments for completed surveys.

What people talk about most

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers express frustration with... See more

User experience

Users describe ambiguous interactions with the platform's user experience. While many reviewers express... See more

Service

Customers had ambiguous experiences with service. Some reviewers found it to be a great platform,... See more

Response time

People report negative experiences with response times, expressing frustration over unreplied emails and long... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers express frustration, for example, when... See more

Based on these reviews

Rated 3 out of 5 stars

I’ve tried several survey sites over the years, but GrapeData is in a league of its own. The B2B focus makes a huge difference—instead of wasting time on low-paying consumer surveys about which cereal... See more

Company replied

Rated 3 out of 5 stars

Grape data has been doing a great job, always pay within 24hrs after acceptance. I should've given 5 stars but my issue is about the automatic blocking of accounts that stated recently. It's so fru... See more

Company replied


Company details

  1. Business to Business Service

Written by the company

Grapedata is an alternative data sourcing platform through which you can instantly connect with any individual or group of individuals globally.


Contact info

2.9

Average

TrustScore 3 out of 5

470 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't even check out whatever they advertising

These Platform seems dodgy the date showed when the survey cutoff date is suppose to be ending they keep changing the date on which the task is supposed to end first it showed 22 April2026 after that it showed 24 April2026 now I see it's 28 April 2026, they should be decisive this pattern shows that one shouldn't be surprised if they taking us for fools coz they can't commit on what they add on they platform I've submitted my Task on the 11th of April 2026, but till this day it's shows in review I mean like really what entity are they running it's shows the character of how they conduct business which Is highly unethical, they don't even have the decentcy to inform us or give us update to what's the hold up. if they can't stand the heat they should get outta the kitchen. There's platforms out here with 20000 people signed up on they platform they pay you out in a matter of minutes whats stopping them from doing the same. I suggest y'all avoid this platform I would not recommend any one to even check they advertisement out you gotta waste your energy

11 April 2026
Unprompted review
Rated 1 out of 5 stars

Scam / phishing operation

This company is a complete scam. They send daily emails inviting you to participate in studies that take at least 15 minutes, often requiring you to be on video and share personal or business information. Their website claims payments are issued within 48 hours, but after waiting a full month, I still hadn’t received anything.
When I reached out, they changed their story, saying payments can take over 30 days. After following up again, they changed their story yet again, saying that the reason it had taken so long was due to technical difficulties they had been experiencing (for a month?), and further claimed my submission was disqualified for “quality control” reasons, without providing any clear explanation—meaning they refused to pay me at all.
I’ve since seen many similar reviews from others reporting the same experience. Despite this, they continue to send emails encouraging participation and promising payment that never comes through. Do not waste your time, and do not share your personal or business information with this company. This appears to be nothing more than a phishing operation.

26 March 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 1 out of 5 stars

Unprofessional Team and Unjust Actions

This platform feels designed to scam users. I was invited to participate in a survey, which I completed honestly. However, upon completion, they accused me of using AI assistance and canceled the contract without proper justification.

When I challenged their decision, they issued an apology, but by then the damage had already been done, the cancellation negatively impacted my profile.

Overall, this was a very unprofessional experience. The handling of the situation, especially by Mhel Liga and Teddy Vinarao, was disappointing and lacked accountability.

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest Client, Avoid at all costs

Grapedata collects your data, and then terminates the contract with $0 payment, no warning, no feedback. They cite "errors" in your submission and then refuse to provide any evidence or respond to messages. Total waste of time and professional resources.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Never take their surveys

Never take their surveys, especially if they offer to do so through Upwork. They will then reject your survey and automatically give you a bad review on the platform, thereby lowering your rating!

2 February 2026
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Hennadii,

We’re sorry to hear about your experience. Please feel free to contact our support team at support@grape-data.com so we can review the situation and assist you further.

Best regards,
Team GrapeData

Rated 5 out of 5 stars

Super

I earn 20euros by answering a survey that’s great!

19 January 2026
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Sylvianne,

Thank you very much for your comment! We’re glad to hear you had a great experience completing the survey.

Best regards,
Team GrapeData

Rated 3 out of 5 stars

I’ve tried several survey sites over…

I’ve tried several survey sites over the years, but GrapeData is in a league of its own. The B2B focus makes a huge difference—instead of wasting time on low-paying consumer surveys about which cereal I buy, I actually get paid well for sharing my industry knowledge.

20 February 2026
Unprompted review
GrapeData logo

Reply from GrapeData

Hello John,

Thank you very much for your kind comment. We truly appreciate your feedback and are glad to hear that you value the B2B focus of our surveys.

Best regards,
Team GrapeData

Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience on your platform. I completed your survey honestly and thoroughly, dedicating my time based on the clear expectation of payment upon completion. Despite meeting all stated criteria, my compensation was withheld, which directly contradicts the terms presented to participants.

After researching further, I discovered that many Trustpilot reviews describe identical experiences—users completing surveys only to be denied payment without justification. This pattern raises serious concerns about how participants are treated and whether their time is being intentionally exploited.

Participants are not volunteers; we provide valuable input that supports your business. Withholding payment after surveys are completed undermines trust and damages your reputation. I upheld my end of the agreement and expect you to do the same. I am requesting an immediate review of my case and prompt payment for the work I completed. Ignoring this issue only reinforces the negative feedback already documented publicly and discourages future participation.

3 February 2026
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Seth,

After carefully reviewing our records, we were unable to locate any account associated with your name on the GrapeData platform. To allow us to investigate further, please contact our support team at support@grape-data.com and include the email address you may have used to register.

Without these details, we are unfortunately unable to review the case.

Best regards,
Team GrapeData

Rated 1 out of 5 stars

I am contacting you to formally dispute…

I am contacting you to formally dispute the denial of payment for a survey I completed in full. I followed all instructions carefully, remained attentive throughout the survey, and provided genuine responses. I participated with the understanding that successful completion would result in compensation, as clearly stated on your platform.

After my payment was denied, I researched your company further and found a large number of Trustpilot reviews describing the same situation. Many users report spending significant time on surveys only to have their earnings withheld without explanation. This pattern raises serious concerns about the integrity of your compensation process.

Participants are not volunteers; their time and effort have value. Denying payment after surveys are completed is misleading and unacceptable. I upheld my end of the agreement and expect your company to do the same. I am requesting that this decision be reconsidered and that my payment be released immediately. Failure to resolve this matter will only validate the widespread criticism your platform has received.

3 February 2026
Unprompted review
GrapeData logo

Reply from GrapeData

Hello Ryan,

After carefully reviewing our records, we were unable to locate any account associated with your name on the GrapeData platform. To allow us to investigate further, please contact our support team at support@grape-data.com and include the email address you may have used to register.

Without these details, we are unfortunately unable to review the case.

Best regards,
Team GrapeData

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