Grant UK Reviews 2,587

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, such as heat pumps and boilers, for their efficiency, quiet operation, and overall quality. Many people highlight the excellent service received, from the initial installation to ongoing support. The staff, including engineers and customer service teams, are frequently commended for their professionalism, helpfulness, and diligence in resolving issues. However, some customers reported issues with product longevity, with boilers failing prematurely or experiencing recurring breakdowns. A few other people also felt that customer service could be unhelpful or slow to respond to certain inquiries, particularly regarding service appointments or specific product faults.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its efficiency, quiet operation, and... See more

Service

People report positive experiences with service, often highlighting the efficiency and professionalism of... See more

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness and professionalism.... See more

Quality

Customers consistently note positive experiences with quality, praising the improved performance and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent, caring, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Early days with our heat pump but good so far. Pump itself is compact and very quiet. System seems efficient but yet to be tested in colder weather for the adequacy of the temperature. Installatio... See more

Rated 5 out of 5 stars

One of their heat pumps had been installed in my new build home in 2024 but had never really heated the house properly. After a recent cold spell when the heat pump iced over and was hardly giving any... See more

Company replied

Rated 5 out of 5 stars

The plumber who came to install the new boiler, recommended the make of boiler. As someone who knows very little about boilers all I can say is it is very quiet, works efficiently. Easy to use, heats... See more

Rated 5 out of 5 stars

Our engineer James was an absolute legend. His attention to detail is 100%. Something sadly missing in many facets of businesses. So far very happy with the boiler seems to be working efficiently. How... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Boiler Manufacturer
  3. Boiler Supplier
  4. Heating Equipment Supplier
  5. Solar Energy Equipment Supplier

About Grant UK

Written by the company

Sustainable heating systems will be central to the country achieving its collective goal of net zero carbon targets and this is why producing highly efficient heating products is at the heart of everything Grant UK does. For over four decades, the Grant brand has been synonymous with innovative heating technologies from market leading oil-fired boilers through to its comprehensive renewable heating ranges. Today, Grant UK’s product portfolio is full of choice to provide efficient, reliable, sustainable heating solutions, including air source heat pumps and hybrids, to suit the needs of lots of different homes. Customers can turn to Grant UK for the supply of their heating system as well as comprehensive support, from pre-installation advice through to after-sales and technical care.

Contact Us
Service Plan
Knowledge Hub
Renewables
Oil Boliers

Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered the part over the phone and it…

Ordered the part over the phone and it was sent out by parcel force next day delivery before 10am. The part arrived 8 days later. Not a problem with Grant but with the company used for distribution. I picked up the part myself from Grant as we are only 50 minutes away

1 December 2025
Grant UK logo

Reply from Grant UK

Good morning Paul, thank you for taking the time to leave your review.

We're sorry to hear that Parcelforce let you down and did not deliver the part within the specified timeframe. Could I ask you to fill out the below link? We can then, if we have not already, raise a complaint with Parcelforce.

https://bit.ly/3Zo7ejn

Rated 5 out of 5 stars

Solidly construction

We need a new outdoor, wall hung oil boiler and Grant was recommended by both our bolier maintenance and heating engineer. We are extremely pleased with it. It is solidly constructed, feels and looks very well made and runs smoothly. I'm confidant it will last many years.

30 November 2025
Rated 5 out of 5 stars

Happy with the boiler

Happy with the boiler - not happy that there are so few approved installers in order to get a competitive quote for the installation. No complaints about the installer, just the lack of competition.

16 November 2025
Rated 5 out of 5 stars

Major Problem....Sorted.

Oliver and the team at Grant were extremely helpful and professional when our Grant air source heat pump developed a major fault. Rather than try to repair it, they sup[plied and fitted a brand new unit quickly and efficiently.

13 October 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Good morning Gail, thank you for taking the time to leave your 5* Review! I've passed your comments onto Oliver and his management.

Rated 5 out of 5 stars

excellent customer support

I had excellent customer support from Jamie today, he talked me through exactly what to do in order to get my heat pump working most effectively and answered all my questions.
We’re really happy with our system and it’s great knowing there is fantastic customer support on hand.

8 December 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Good afternoon Josephine, thank you for taking the time to leave your 5* review! We've passed on your great comments to Jamie and his manager.

Rated 5 out of 5 stars

Very efficient oil boiler

Replaced the old oil boiler with a Grants Pro External Condensing Oil Boiler and have to say, what a great inprovement. Quieter, smaller, far more efficient and very easy to use. The ten year warranty is a bonus.

6 December 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Hi Bruce, thank you for taking the time to leave your 5* review!

Rated 5 out of 5 stars

Baffling Problem

I had some problems with the baffles in my boiler and the Technical Team at Grant responded quickly to my enquiry and provided helpful information.
Technical Support Manager Paul Applewhite went beyond expectation to solve my problem.
First class service from a reputable company.

5 December 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Hi David, thank you for taking the time to leave your 5* review! We've passed on your fantastic comments to Paul.

Rated 5 out of 5 stars

Excellent Boiler.

Boiler fits well into the space and provides plenty of hot water & central
heating.

3 November 2025
Grant UK logo

Reply from Grant UK

Good afternoon Kathleen, thank you for taking the time to leave your 5* review!

Rated 5 out of 5 stars

Thank you

Thank you to Georgia, Oliver, Jess, and John for saving the day for me when I was at a low ebb. Everyone uses the phrase 'above and beyond' so lightly these days but in this case it was true. Thanks to them literally going out of their way for me I have heating again. Thank you again 'dream team'

8 November 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Good Afternoon, thank you for your 5* review! We've passed your fantastic comments onto Giorgia, Oliver, Jess and John.

Rated 5 out of 5 stars

On the ball oor Mark

Hiccup sorted RCBO info updated Happy now thank you Mark

28 November 2025
Unprompted review
Grant UK logo

Reply from Grant UK

Good morning, thank you for taking the time to come back and edit your review! We're pleased to hear Mark resolved the issue. If you have any further queries please do not hesitate to contact us.

Rated 1 out of 5 stars

We had a boiler installed 5 years ago…

We had a boiler installed 5 years ago when we moved into our house, then it was revealed to us recently that it had a hole in it. Five years didn’t seem very long for a boiler. One year out of warranty which was quite frustrating.

28 October 2025
Grant UK logo

Reply from Grant UK

Good afternoon Darren, we appreciate you taking the time to leave us feedback and are sorry to hear of you are disappointed with your Grant Boiler. We do take all complaints seriously and will pass your comments onto the relevant departments.

Rated 5 out of 5 stars

Quiet and efficient

Been up and running for a week now. Fast heat up and quiet running. Much more efficient than my 20 year old boiler it replaced

23 November 2025
Grant UK logo

Reply from Grant UK

Good afternoon, thank you for your review. We are thrilled to hear you are happy with your new Grant Boiler!

Rated 3 out of 5 stars

Large house with one heat pump.

The heat pump was installed in my house which is rented. The tenants tell me that it cannot heat the house any more than 19.5º. The engineer told them that it's because it's a big house - 4 bedrooms, 5 bathrooms, spacious reception rooms etc. They are happy with this but I'm wondering whether it should be able to get it a bit higher. Also I hope that when it gets really cold that the temperature will stay at least that high.

3 October 2025
Grant UK logo

Reply from Grant UK

Good Morning Charlotte, thank you for leaving your review. Can we ask you to copy the below link into your browser and fill out the form? We can then discuss with you how to better optimise the Heat Pump.

https://bit.ly/3Zo7ejn

Rated 3 out of 5 stars
Grant UK logo

Reply from Grant UK

Good Morning Mike, thank you for leaving your review. Can we ask you to copy the below link into your browser and fill out the form? We can then look into this for you.

https://bit.ly/3Zo7ejn

Rated 5 out of 5 stars

Reliability

Boiler functioning reliably.

15 October 2025
Grant UK logo

Reply from Grant UK

Good morning Ian, we are thrilled to hear you are happy with your Grant Heating System!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look