Grantham's Reviews 

701
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service received, often highlighting the helpful and friendly staff who make interactions pleasant. The online ordering process is frequently described as straightforward and easy to use, contributing to a smooth purchase journey. Many people appreciate the fast and efficient delivery service, with items often arriving sooner than expected and well-packaged. However, some customers also noted issues with product quality, such as items being incorrect, incomplete, or not functioning as expected. A few other people also felt that communication regarding delivery times was sometimes lacking, leading to uncertainty about when orders would arrive.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction with items like... See more

Service

Customers consistently note positive experiences with service, praising the ease of ordering, speed of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Clients share positive opinions on order, with many reviewers praising the ease of ordering online and the... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The goods were as ordered and the parcel received next day, so very good service. But there was a gap between being advised the parcel had been Despatched (collected by whom?) and receiving the Parc... See more

Rated 4 out of 5 stars

We placed our order on line which was really simple, and the unit arrived sooner than we thought. The only thing that i feel would have been better, is if we were advised of a delivery date. Admitt... See more

Rated 5 out of 5 stars

very helpful on phone when ordering and also said to phone if we needed any more questions answered which was great, delivery prompt so we are very happy customers thankyou Granthams... See more

Rated 5 out of 5 stars

Yesterday the Retford branch fitted a replacement awning light under warranty to our caravan. We had also discovered only that morning that a panel on the shower door had disengaged itself from the s... See more


4.4

Excellent

TrustScore 4.5 out of 5

701 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(701)

281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Class Annual Service

Everything from start to finish was brilliant. Excellent customer service and quality product at a fantastic price.
Will definitely be recommending to my friends and will return for all of my future servicing and other caravan needs.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Excellent service from a very pleasant and helpful gentleman the price was very good and the towing cover that I ordered is on its way within 24hrs, if we are near Grantham with the caravan we will defo be calling in to see what goodies they can tempt us with. Thanks again for super service
Regards
George Baird

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service 👌...

Really impressed with the service we received with Grantham's...Ordered 2 Isabella camping chairs on the website & received them within 48 hours...Lovely chairs.
Hope we receive a discount code & then we'll order the footrests to match the chairs!....Many thanks Granthams

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Rapidly answered my query to allow…

Rapidly answered my query to allow order to be placed. No sooner was order placed it was confirmed as being processed and on its way in a matter of hours. This is the second time I've used the accessory shop. First time was an onsite visit whilst holidaying nearby, staff could not have been more helpful. Great advice and service with a smile.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service!!

Brilliant Service!!! From when we first went to look for a new caravan Christian was great help. till the handover of the caravan that was organised by Gary who was brilliant!! And not to forget Mark who was always happy to help on the phone.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Don't usually leave reviews

Don't usually leave reviews, but thought this may help others who are looking for good service
I made an enquiry late sat evening through there e mail service thinking I wouldn't get a response till Mon due to being late in the day but to my amazement I got a response within 10 min,feed back was what I wanted and went ahead and ordered, Tues morning delivery on door step also items are recorded so you know what time delivery is
Thank you for your quick responsive service

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Always get the item you want at Granthams. Best price for the item l wanted.
Delivered in good condition, and in a couple of days. Have purchased from here before and always been great service.. will definitely be back

24 February 2026
Rated 5 out of 5 stars

Bought our Benimar Mileo 294 in October…

Bought our Benimar Mileo 294 in October last year from these guys and all I can give them is positive feedback. Absolutely fantastic service from start to finish. We had a couple of jobs that we needed sorting out and they’ve sorted everything we asked. If I was asked if I’d recommend Granthams of Retford without any hesitation I’d say yes. Sheila,Dean,Christian and the gang are brilliant.

18 October 2025
Unprompted review

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