Grant Estate Agents Reviews 

79
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Grants handled our recent sale as well as helped on the negotiations around our purchase. They were outstanding. Also when the chain looked like it could collapse they worked hard to understand the is... See more

Rated 5 out of 5 stars

Having just completed our house sale, with John Grant, I cannot speak more highly of their professional service. From the initial contact, to completion we were kept well informed of every stage.... See more

Company replied

Rated 5 out of 5 stars

Our experience with Grants was absolutely amazing, we originally put our house up for sale with another agent, and it was a disaster. They provided us with advice and assistance even thought at that s... See more

Company replied

Rated 5 out of 5 stars

Well done, John Grant estate agency Review of John Grant and Danish’s Team I want to extend my heartfelt thanks to John Grant team for their hard work in securing me a place to call home. T... See more

Company replied

Company details

  1. Real Estate Agency
  2. Mortgage Broker

Written by the company

Grant Estate Agents were established in Newtownards in 2002 and strive to be the approachable, down to earth yet professional face of local Estate Agents. Our agency covers the entire Ards and North Down Council areas including Newtownards, Ards Peninsula, Bangor, Donaghadee, Comber, Dundonald and as far away as Ballygowan, Killinchy and Saintfield. We provide a free and honest market valuation and have no up-front marketing or registration fees. Our commission is agreed with you during the valuation appointment and includes all marketing outlays and VAT. Our standard sales package includes a free floor plan, professional quality digital photographs, a video walk-through, Energy Performance Certificate and our support from start to finish. You may be tempted to think that "the cheaper the agent the better for you" but will a low cost agent get you the best price for your property? Will they be fully aware of where prices are at with just a limited number of transactions? Will they have the experienced and dedicated staff available to deal with the issues that can frequently arise after a sale has been agreed? These are the factors which separate a basic agent from and exceptional agent and are also the things most noted in our 5* reviews. Don't take a chance with the sale of your biggest asset - choose Grant Estate Agents.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

79 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(79)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent Sale in Matlock

Grants handled our recent sale as well as helped on the negotiations around our purchase. They were outstanding. Also when the chain looked like it could collapse they worked hard to understand the issues and resolve. I cannot recommend highly enough. Many thanks to Kerry and her Team who chased and chased to resolve issues during the whole sale/purchase process

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Well done

Well done, John Grant estate agency
Review of John Grant and Danish’s Team
I want to extend my heartfelt thanks to John Grant team for their hard work in securing me a place to call home. There was a moment when things nearly fell apart—but Danish and her noble team stepped in with remarkable dedication and turned the entire situation around in my favour. Their professionalism, persistence, and compassion made all the difference.

Well done, Danish and the entire team. Your efforts will
be remembered forever. Well done all and sundry, thanks
Yours sincerely
Opoku Fordjour Agyeman

2 September 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks for the 5star review but think you’ve got the wrong estate agents. We’re Grant Estate Agents in Newtownards, Northern Ireland.

Rated 2 out of 5 stars

Customer service, what's that?

John Grant was one of the estate agents we considered when selling my mum's house after she passed away and based on that experience I recommended them to my son who is a first-time buyer and has just been through all the hoops of sorting out a mortgage. Unfortunately his experience yesterday left a lot to be desired. He and his fiancée had arranged an appointment to view a house (their first ever house viewing) and I dropped them down to the property a few minutes before the arranged time. They waited there for a bit but after a while no estate agent had turned up. They hadn't received an email, phone call or text to say that the appointment had been changed so they rang to office only to be told 'that property has been sold'. It wouldn't have been so bad but no explanation was offered or even a 'sorry' for their wasted journey. My son and his fiancée were so disappointed as this was their very first house viewing. Let's hope they have a better experience next time.

12 August 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Hi Paul, I’m genuinely sorry to hear of your son and his fiancées experience yesterday although it would have been better if you had emailed me so that I could look into the situation that you describe.
My initial enquires, albeit without knowing your son’s name or the property that he was scheduled to view, show that we had NO viewings scheduled yesterday as our leisure viewer was not working. One particular property in Bangor had had a number of viewings booked earlier last week but with the caveat that they may have to be cancelled due to current activity on the property. All our viewings are confirmed by SMS text and usually email as well.


Hi again Paul.
So I’ve investigated further having found your son and his fiancée’s details on our system. When the appointment was booked on 4th August it was explained that it was a repossession property and that future viewings may have to be cancelled. We took an email address for your son and all confirmations were sent to that address including confirmation that the viewing was cancelled, however it appears that none of the emails that were sent were actually opened by anyone. Perhaps your son didn’t know his email was our point of contact or they may have gone into a junk folder - perhaps he could check.
Sadly it would appear that the mobile number provided was misheard and therefore the SMS text messages which were also sent to confirm and subsequently to cancel the viewing were not received by your son’s fiancée. For the same reason our attempts to phone your son’s fiancée to advise of the cancellation were unsuccessful.
I apologise for any failures on our part, particularly as it seems you had a bit of a journey to the viewing, but unfortunately it appears to have been a combination of factors rather than anything malicious or poor service.

Rated 5 out of 5 stars

After every enquiry and every viewing I…PROFESSIONAL YET PERSONAL

After every enquiry and every viewing I was given feedback, which I know doesn't happen with all estate agents. There is also online information available.
The whole process was handled courteously and competantly.
I would certainly use them again

31 March 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks Joyce. We really appreciate your assistance throughout the sales process as well.

Rated 5 out of 5 stars

Thank you Kerry for all your help and…

Thank you Kerry for all your help and expertise to help me buy my first home. It was a pleasure working with you and I appreciate your support throughout the past few months. You are a star thank you for everything 🥰

Kind regards Sarah xx

13 February 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Kerry is our secret weapon Sarah, I'm glad she was able to be of such help to you.

Rated 5 out of 5 stars

Grant Estate Agents wonderful to work…

Grant Estate Agents wonderful to work with in selling out home - the pictures were amazing and really showed the house to is full potential. Kerrie handled the negotiation and kept us informed every step of the way

3 February 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Fanastic Julie. Thanks for your kind review.

Rated 5 out of 5 stars

Very positive experience with Grants…

Very positive experience with Grants Estate Agents from first meeting-last.
Always greeted with a friendly tone whether it was face to face or by phone.
Could not fault the service/experience we had.

30 January 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you it is always our pleasure.

Rated 5 out of 5 stars

House sale

Having just completed our house sale, with John Grant, I cannot speak more highly of their professional service.
From the initial contact, to completion we were kept well informed of every stage.
The friendly, reassuring, professional staff were most helpful & a pleasure to deal with!
As a seller, we had nothing to concern ourselves with as Geant’s looked after everything!
Thank you ! John & Joyce McCullough

7 January 2025
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you for that very kind review, John & Joyce, it was a pleasure to be of service to you.

Rated 5 out of 5 stars

Super service!

Excellent service in knowledge, efficiency, communication and genuine concern for me to make good decisions.
Absolutely no hesitation in fully recommending Grant Estate Agents.
A very proffessional,friendly Team.
Many thanks!!

25 October 2024
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you Jane - that means a lot.

Rated 5 out of 5 stars

Highly recommend

From the beginning to end of our sale and buying experience we have been very impressed with Grants professionalism, courtesy and friendly manner. We were guided and advised throughout the whole process and no question/query was too much. We would have no hesitation in recommending Grant Estate Agents.

7 June 2024
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you so much, Gwyneth. It was lovely to make that move a reality for you. Every happiness in your new home.

Rated 5 out of 5 stars

Great communication

All the staff were very helpful and they were really good at keeping me up to date

15 March 2024
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank David. Appreciate the positive feedback.

Rated 5 out of 5 stars

An amazing service

We have recently moved house with the help of all the team at Grants. They provided an excellent 5 star service from initial consultation right through to the final sale and completion.

The photos, video and promotion of our house was extremely professional.

Their communication was first class throughout the process and their professionalism enabled a seemless property move.

I would highly recommend the team at Grants if you are considering a new house journey.

Thanks again everyone, you are amazing.

Gill and Paul Kane

16 February 2024
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks so much Guys. It was sush a pleasure to work with you during your sale.

Rated 5 out of 5 stars

Fantastic

Very professional from day one to completion. Everyone in the office were fantastic.

Many thanks
Gary

20 December 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks Gary - A relatively straighforward sale in the end. Glad to have been of assistance to you all.

Rated 5 out of 5 stars

Success where other local agents let us down!

Grant Estate Agents are excellent from initial enquiry right through to completion. Kerrie goes above and beyond as do the rest of the Team. Bravo👏. If you want a hassle free, straightforward and honest Estate Agency go no further than Grants. You wont be disappointed.

8 December 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks "Lofty". Appreciate the positive comments and recommendation.

Rated 1 out of 5 stars

Agent that blocks viewing's & offers

I wonder are Mr Grants vendors aware that he is blocking serious buyers from viewing their property, costing them a potential sale.

Is this the agent you want to sell your house ?

I hope the arrogant unprofessional way he run's his business doesn't stop your property getting an offer to buy.

9 November 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Serious buyers don't engage in rude and abusive behaviour.
Mark rang to request a viewing of a property listed less than 24 hours earlier. The member of staff gave him two times next week when we will be conducting viewings at the property and was asked if either of those suited. They didn't. He then requested a Friday viewing but our vendor client has specifically asked for no veiwings on a Friday. At this point Mark became rude and sarcastic to the member of staff who took a beat and tried to re-engage with Mark to find an alternative time. The rudeness and sarcasm continued so she asked him to refrain but he just became more verbally aggressive. She put him through to me and I agreed to listen back to the phone recording and call him back. Upon calling him back he continued to deny that he had been rude, even though the evidence was clear in the recording, which I offered to send to him.
I'm sure our clients appreciate the steps that we take to vet potential viewers before letting them into their properties.
Manners cost nothing.
Our door is always open to genuine buyers but we simply ask for some basic respect.

Rated 5 out of 5 stars

I have the highest regard for Grant…

I have the highest regard for Grant Estate Agents following a recent property sale. They had a very friendly but professional approach from start to finish: I needed some work done to bring the property up to a saleable condition and found Christine to be invaluable in this regard with great advice / local recommendations. Kerrie also handled the actual sale completion process very well. I would thoroughly recommend them to anyone needing estate agency services.

21 July 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you so much Joe. Yes our service is more than just a valuation and a sale board. There's lots that we can do to help people get the best price or speed up a sale so we're glad this was beneficial to you. Christine & Kerrie are great and we really appreciate all that they do for our clients.

Rated 5 out of 5 stars

Very professional approach

Very professional approach. Made everything clear and discussed realistic pricing, based on extensive market research of similar properties in comparable areas.
First viewings happened 1 day after listing and reasonable offers received within 3 days. Sale agreed within 10 days of listing. Grant Estate Agents kept me informed of progress throughout the whole process.

11 May 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thank you David. A real pleasure to be able to assist you with your sale.

Rated 5 out of 5 stars

Grants estate agents were great from…

Grants estate agents were great from the get go. Kerrie who we dealt with most is amazing. She made sure to keep us in the loop with everything that was going on and what was happening next, she also made sure to explain everything if there was something we weren’t sure about. She was quick at getting back to us regarding any questions or queries we had and nothing was ever too much hassle for her. Kerrie kept on the ball with everything and chased anything that needed chased to ensure our completion happened on the agreed date. Couldn’t reccommend Grants enough, Kerrie was fab!

27 April 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks so much for your review JG. Yes, Kerrie is a real star and helping people with their property transactions seems to be her "Superpower".

Rated 5 out of 5 stars

Extremely professional.

Extremely professional from initial valuation to completion. All the staff I dealt with were extremely helpful. I would have no hesitation in recommending Grants to anyone considering selling their home.

21 April 2023
Unprompted review
Grant Estate Agents logo

Reply from Grant Estate Agents

Thanks Richard - A pleasure you assist you at this time.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look