I needed specific parts for a microwave that are very difficult te find in real stores and online I just saw Chinese websites offering them for sale. I thought this site would be a good alternative,... See more
Company replied
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Unfortunately our package could'nt be delivered and was at a pick-up centre. We hadn't recieved an email about thta so out package was send back tot it's origin. When I contacted Grandado about i... See more
Company replied
I ordered a microwave splatter cover with magnets. I have combi-oven and the magnets did not stick to the top of the microwave which contains pipes rather than a flat surface. Therefore, it is not s... See more
Company replied
Product exact zoals op de site aangegeven. Ik had de leuke retro helm besteld, ik kreeg een mailtje dat hij rond 26 januari '23 bezorgd zou worden maar hij kwam de 10de al binnen. Hij is leuk, wel een... See more
Company replied
3.4
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
If you want a refund, you have to send it back to Hongkong!
The item I ordered was good, but it took a long time before I received it. I could not wait that long. So I ordered somewhere else. So when I received the item I was planning to send it back, but to send it back you have to pay yourself and the address is in Hongkong! So if you are planning to buy from Grandado think twice!
10 December 2025
Unprompted review
Reply from Grandado
Hi Wesley Tigele,
Thank you for your review.
Sorry to hear the delivery time didn’t work for you and that the return address and costs were disappointing. Please share your order details so we can find it and review what options were available in your return case.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I’ve been scammed - No proper support
I’ve been scammed. I ordered a product and paid quite a price for it, just to receive something else... a tiny Chinese product – which of I didn’t even know what it was and it did not resemble to product I originally ordered.
I was not allowed to get my money back according to Grandado’s support. Instead, I was given terrible deals and I ended up receiving the same tiny Chinese product again - useless.
17 March 2025
Unprompted review
Reply from Grandado
Hi Suzanne,
Thank you for your review.
We’re truly sorry to hear that the item you received did not match what you ordered and that the resolution did not meet your expectations. Please contact us again with your order details so we can review the case and look into a proper solution for you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Avoid
Ordered items 6 weeks ago. It’s been in transit for well over a month and no amount of questioning to the chat bot provides a clear response. Still no goods.
Very poor indeed.
2 December 2025
Unprompted review
Reply from Grandado
Hi Mr Christopher Claridge-Ware,
Thank you for your review.
I’m very sorry you’ve been waiting so long with no clear updates. Could you please provide your order details, so we can find it and help you with a proper shipment update or solution?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Unable to make a payment in any form
Unable to make a payment in any form. Hong Kong address with NL bank. MediaPress have very poor reviews, my bank advised me not to purchase!
24 November 2025
Unprompted review
Reply from Grandado
Hi Daphne Gilbert,
Thank you for your review.
I’m really sorry you had trouble paying, we will check the process for any technical issues. We work only with verified payment systems, so all purchases are safe and secure.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fishy company…
Grandado informs you only after the purchase how long the delivery time is, in my case 28 days! Then it makes a legally „misleading“ claim: there is no right of withdrawal from the purchase. This is fraudulent. Even though they sell in the Swiss market, being a Dutch company they are subject to EU law, in particular ordonance 2011/83/EU. So there is absolutely the right to withdraw from the purchase. And what I see now from other reviews they charge horrendous amounts for returns, without legal basis. Fishy company. I am just writing this for others: the company has to prove that they have delivered under EU law, don’t be fooled if they say otherwise.As you can see in the company’s reply they still try to bullshit me. Avoid the company. All fraud. They do not distance themselves from the fraudulent claim that no withdrawal from the contract is possible. What they are doing is acknowledging that they are making FRAUDULENT CLAIMS. Avoid this company.
5 November 2025
Unprompted review
Reply from Grandado
Hi Melissa,
Thank you for your review.
We apologize that delivery times were not clear when you placed your order.
Our delivery times are approximately 2-6 weeks (delivery counts in business days, weekends are not included). It’s stated on every product page in “Shipping and delivery times”.
The system processes the orders automatically and they are sent to our warehouse immediately. When the product is shipped, we indeed can't cancel the order. You can return the order right after the delivery, please feel free to contact us when you receive the order! The returns are processed by our EU team and the process is indicated on our website, so there is no hidden information.
We hope to have informed you sufficiently.
With best regards,
Lia from Grandado
1000ML Superior Flat Base Red Wine…
1000ML Superior Flat Base Red Wine Decanter Handmade Crystal Wine Pourer Premium Water Carafe Thickened Wall × 1
500ml.
I paid $84 NZD for a plastic decanter worth not a cent more than $20 which was falsely advertised as glass. All websites photographs look like glass not plastic
10 September 2025
Unprompted review
Reply from Grandado
Hi Phillip Nelson,
Thank you for your review.
I’m really sorry you received a plastic decanter instead of the glass one advertised, we will check what went wrong. I will contact you via your email address, hope we will find an agreement.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Do NOT purchase anything from Grandado!!!
My package has never been delivered, despite the fact Grandado says it has been. I've tried getting more details about where the parcel was supposedly delivered and who signed for it, but they just try and direct me to a company called iMile that they say is the delivery company. iMile is NOT a company that provides any service in New Zealand, it is not one of the courier, postal or delivery companies in New Zealand, so there is no way they have supposedly delivered the parcel. I have tried contacting the iMile Customer Service, but never get any repsonse. I believe Grandado is a rip off fraudulent company. DO NOT PURCHASE FROM THEM!!
1 August 2025
Unprompted review
Reply from Grandado
Hi Sharon Haycock,
Thank you for your review.
We’re very sorry your parcel hasn’t been delivered and that tracking through iMile hasn’t helped. It's an international postal service, which delivers products globally. I will contact you in a private email to resolve this.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
i am in nz I ordered a lamp for my…
i am in nz I ordered a lamp for my microwave 2days ago paid for it including insure my card has been charged but zero contact from them as to where or when it might get to me no invoice no reciept no contact jack milham warkworth nz
21 July 2025
Unprompted review
Reply from Grandado
Hi Jack Milham,
Thank you for your review.
We’re sorry you haven’t received confirmation after payment , maybe it's lost in the spam folder. Please send us your order details (email address) so we can check the status and follow up right away.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Their return policy is ridiculous
Their return policy is ridiculous - €50 euro for a €60 euro product. Not even sure this is legal within the EU
11 July 2025
Unprompted review
Reply from Grandado
Hi Joren Bredman,
Thank you for your review.
We understand your frustration with the return costs, we will look closer into this issue to see how it can be resolved. I will contact you in a private email.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Absolute rubbish dont trade with
Absolute rubbish i cannot belive they say its one thing and send another I could have my kid make a better product. Disappointed that this place is still trading. Don't buy anything from them they will take your money take ages to send and then ages to return if they do. BAD BUISNESS if I could minus star review this i would.
They are now ignoring me and will not rectify the false advertising on their behalf
17 June 2025
Unprompted review
Reply from Grandado
Hi Jeremy,
Thank you for your review.
I'm really sorry to hear the product didn’t match what you expected. That’s frustrating, and we understand your disappointment. As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Grandado shipped a product that is not…
Grandado shipped a product that is not what was advertised. I have no idea what the product is because the label is in chinese. Total scam.
1 June 2025
Unprompted review
Reply from Grandado
Hi Joshua,
Thank you for your review.
We're sorry you received something that didn’t match the ad or had a confusing description. We will check what went wrong. I will contact you via your email address. I believe we will find a solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Article was delivered on time
6 June 2025
Unprompted review
Reply from Grandado
Hi Ritu,
Thank you for your review.
Great to hear your article arrived right on time, thanks for letting us know!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Goed ervaring.
Goed ervaring.
Goedkoop. Duurt ietjes langen om de bestelling te krijken- maar geen probleme..
5 June 2025
Unprompted review
Reply from Grandado
Hi Colin,
Thank you for your review.
Glad everything went smoothly despite the wait, thanks for sharing your experience!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
grandado.com pile of crap
paid for two volvo driveshaft automatic oil seals and tracking, well total crap been two weeks and stll not got my seals , My partner Lindy lunnon made the orser on 21st may total was £36.33 for two seals ALSO PAID £1.75 insurance order number is GRAN-GBR-579644 still at customs, evri still waiting for them my ruddy car is still off road ,live in cornwall and miles from everything ,cant contact grandado and dont even know what airport customs the seals are at so grandado.com totally hopeless and want fullrefund. Well still nothing from Grandado bunch of scammers they have all the details and refuse to contact me or do anything i will be going higher with this as what they have done is nothing short of fraud and theft.
31 May 2025
Unprompted review
Reply from Grandado
Hi Dean,
Thank you for your review.
Sorry your order is delayed and you haven’t been able to get updates. Please send us your order number so we can check the customs status and help you get a refund if needed.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Worst shop ever
Worst shop ever. Client service, guy Nick, the biggest lazy guy. Pakket not send from the shop in 2 weeks. They can stop this, because its not sent. He told me that it's not possible. Everywhere possible if pakket not sent. Just useless client service, Nick the biggest useless guy there. Never buy there.
5 April 2025
Unprompted review
Reply from Grandado
Hi RB Services,
Thank you for your review.
We’re sorry your order wasn’t sent and that your experience with our support was disappointing. Please send us your order details so we can take a closer look and find a proper solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Roelof,
Thank you for your review.
Sorry about the wrong item and the lack of quick response! As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Polocz,
Thank you for your review.
Almost perfect is still pretty great! Let us know if there's anything we can improve for next time.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Do not recommend
Do not recommend. At all. Was told product was shipped, waited weeks and was then told product had been "lost" and there were no more of the product left. The product was still clearly listed as available on the website. Absolute scam and waste of time. Still waiting on a refund. Will take this further if necessary.
1 March 2025
Unprompted review
Reply from Grandado
Hi Katy,
Thank you for your review.
Sorry for the frustration with your order! We understand how disappointing it is to wait weeks only to find out the item is unavailable. If you’re still waiting for your refund, please reach out with your order details, and we’ll do our best to resolve this for you.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Fully satisfied!!!
Very easy to order, excellent customer service, good price and fast delivery! Strongly recommend!!! 🤝🤝🤝🙏🙏🙏
19 February 2025
Unprompted review
Reply from Grandado
Hi Emanuel Pascariu,
Thank you for your review.
Easy ordering, great service, and fast delivery—love to hear that! Appreciate the recommendation.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Cristina Izot,
Thank you for your review.
Glad you’re happy with the quality!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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