The original product I ordered was not fit for purpose, but the refund process was fairly simple and I got my discount codes for in store purchase very quickly. Navigating, the website is difficult be... See more
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Review summary
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Reviews shaping this summary
At the moment there is no distrust I've ordered my part that I need im waiting for it to arrive that's when I will put my special order rating thank you Rawiri
Company replied
I got a mail that it was delivered but not where it was delivered en so i ask it to your AI assistant and it tells me it was at the local office....why not a mail with the adres where i could get it?... See more
Company replied
I wanted to order two different items at the same time. I found iit impossible to find a "continue shopping" faciityl in your website.
Company replied
3.5
Average
44K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Grandado was easy to use not like some…
Grandado was easy to use not like some other companies.
22 July 2026
Unprompted review
Reply from Grandado
Hi Dreana,
Thank you for your review.
We're happy to hear that you found Grandado easy to use. Thank you for choosing us and for your positive feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Be very careful what you order from…
Be very careful what you order from this company because it almost certainly will be not what you were expecting.
21 July 2026
Unprompted review
Reply from Grandado
Hi Denys,
Thank you for your review.
We're sorry to hear that the product did not meet your expectations. We found your order and will contact you privately to better understand the issue and help find a suitable solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
GRAND-ado!
I’m writing this review because I am shopping again from Grandado. They are GRAND! Prices and shipping fees were very reasonable. My cat bed arrived safe and sound. I’m about to buy another one. This online store has my approval for any random items you might not be able to find elsewhere for a decent price.
7 July 2026
Unprompted review
Reply from Grandado
Hi Leanne,
Thank you for your wonderful review.
We're thrilled to hear that you're shopping with us again and that your cat bed arrived safely. It means a lot to know you enjoy our selection and value. We hope your next purchase is just as satisfying!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Don’t buy!
Sent me the total wrong item! Basically refused me a refund!!!!! Nor offered to send me the correct item!absolutely useless. F##king disgusting!! Stay well clear do not get fooled like me.
18 July 2026
Unprompted review
Reply from Grandado
Hi Tommy,
Thank you for your review.
We're very sorry to hear that you received the wrong item and that this has left you feeling so disappointed. As I checked, my colleague has contacted you. Hope we will find a suitable solution together.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
The site was easy to navigate to find…
The site was easy to navigate to find what I was looking for and my order was dispatched swiftly. Very happy with my item. Many thanks to the team
3 July 2026
Unprompted review
Reply from Grandado
Hi Michael,
Thank you for your review.
We're happy to hear that you found our website easy to use and that your order was dispatched quickly. Thank you for your kind words and support!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
everything went perfectly
17 July 2026
Unprompted review
Reply from Grandado
Hi Horst,
Thank you for your review.
We're happy to hear that everything went perfectly with your order. Thank you for choosing Grandado!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Cancellations and product returns are…
Cancellations and product returns are blocked. Whatever you do, don't buy from this shop!
17 July 2026
Unprompted review
Reply from Grandado
Hi Stefan,
Thank you for your review.
We're sorry to hear that you were dissatisfied with our cancellation and return process. As I checked, my colleague has contacted you. Hope you will be satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
arrival It was not possible to follow up the…
It was not possible to follow up the stage of the parcel but then it arrived surprisingly soon.
15 July 2026
Unprompted review
Reply from Grandado
Hi Rudolfo Valentino,
Thank you for your review.
We’re glad your order arrived sooner than expected, although we’re sorry the tracking updates were not as clear as they should have been. We appreciate your feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Delivery way too long and wrong product…
Delivery way too long and wrong product eventually.
13 July 2026
Unprompted review
Reply from Grandado
Hi yann couzigou,
Thank you for your review.
We’re sorry to hear your order took longer than expected and that you received the wrong product. Could you please share your order number or the email address used for the purchase so we can find your order and review your case?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I am very pleased with the cat socks
I am very pleased with the cat socks. After I ordered them, I saw, where they come from. I was concerned, that they would not arrive. It took some days to Germany. But now I am happy. Thank you very much.
16 July 2026
Unprompted review
Reply from Grandado
Hi Sabine Wetzel,
Thank you for your review.
We’re happy to hear your cat socks arrived safely and that you’re happy with them. Thank you for your patience, and we hope you enjoy wearing them!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Very good company and good people to…
Very good company and good people to deal with, they were very helpful and responsive with a wrong order that was send to me they handled very professionally. So I recommend to do business.
16 July 2026
Unprompted review
Reply from Grandado
Hi Mario Bardhoku,
Thank you for your review.
We’re happy to hear our team was able to help you with your order and that you were pleased with the support you received. Thank you for your recommendation!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
I don’t know much yet
I don’t know much yet, but so far so good. Now curious about the delivery!
16 July 2026
Unprompted review
Reply from Grandado
Hi Peet Peetje,
Thank you for your review.
We're happy to hear everything has gone smoothly so far. We hope your order arrives soon and meets your expectations!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Almost one month no update
Almost one month no update
In live chat we sent you an email that the item is not available I didn't receive anything should be automatically refunded refound offered but I doubt after reading previous reviews I will update if received
I will never buy something before check the website
Advertise as grandado.ie and the slowest Chinese service
15 July 2026
Unprompted review
Reply from Grandado
Hi Xxx,
Thank you for your review.
We're sorry to hear about the lack of updates and the confusion regarding your order availability and refund. As I checked, my colleague has contacted you. Hope you are satisfied with the solution.
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi James McBride,
Thank you for your review.
We're pleased to hear you appreciate the extra sense of security. Thank you for choosing Grandado!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Easy to follow instructions even for an oldie
Easy to follow instructions
14 July 2026
Unprompted review
Reply from Grandado
Hi William Cuthill,
Thank you for your review.
We're happy to hear you found the instructions easy to follow. We appreciate your kind feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Selling obvious, cheap fakes
They sent me an obviously fake item and then tried to offer a voucher instead of a refund. It’s all just cheap fakes that have been made in China. Buyer beware.
13 July 2026
Unprompted review
Reply from Grandado
Hi George,
Thank you for your review.
We're sorry to hear the item did not meet your expectations and that you were disappointed with the solution offered. Could you please share your order number or the email address used for the purchase so we can find your order and review your case further?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Nathaniel Calverley,
Thank you for your review.
We're glad you found the checkout process easy and the prices fair. We appreciate your feedback!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Tracking the order was terrible
Tracking the order was terrible
The provided link showed the order had not been shipped. A second order for the same item had arrived before the first order. Contacting customer service via the website is very difficult. Once I succeeded I was told the tracking had a fault and the tracking process had changed - however many of the automated emails all pointed to the wrong tracking portal - the one email with the new link could not be found - it was subsequently forwarded again by the team.
In addition the item has not arrived yet - as mentioned the same item was reordered a week later and has already been delivered.
The response asked for email and tracking number whcih I will obviously not post here - if Grandado can provide an email address I am happy to forward details.
12 July 2026
Unprompted review
Reply from Grandado
Hi WGM Harrow,
Thank you for your review.
We're sorry to hear the tracking experience was disappointing. Could you please share your order number or the email address used for the purchase so we can find your order and check what happened?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Scamers
Scamers , I order a full sofa swing for 3-4 persons and I get just a cheeap cover from Alieexpress. Don't order from this webside they are scammers.
12 July 2026
Unprompted review
Reply from Grandado
Hi Madalina Berechet,
Thank you for your review.
We're sorry to hear you received an item that did not match your expectations. Could you please share your order number or the email address used for the purchase so we can find your order and investigate this with you?
Wishing you a pleasant day!
With best regards,
Lia from Grandado
Reply from Grandado
Hi Helen,
Thank you for your review.
We're happy to hear you found the ordering process simple and the instructions clear. Thank you for choosing Grandado!
Wishing you a pleasant day!
With best regards,
Lia from Grandado
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