Ok so im throughly pleased with my 50th anniversary OTF knife BUT it took longer than I thought to get to me. At one point I thought it was lost in shipping so I emailed them and they sent me an up-to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service is outstanding. They get back to you very quick and they are very polite and professional. I’m a 30 year plus edged weapons collector and I recommend anyone else that is a knife or e... See more
Company replied
This was a long and drawn out experience. I hadn't received any information about my purchase. Last information I had received was, my order was handed over to USPS. 2 months later I still hadn't re... See more
Company replied
Ordered two different knives, one out the front and one side opening. Out the front came quickly. Side opening was delayed. Shipping company could not inform me where it was. Origin- China. Locatio... See more
Company replied
4.2
Great
186 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
The help of the support staff is…
The help of the support staff is amazing can not speak highly enough about their due diligence in handling any problem that may occur after an order is placed. My thanks again Jamie.
16 April 2026
Unprompted review
Very helpful when I was upset with how…
Very helpful when I was upset with how long it took to get my son's birthday present, looking forward to seeing his expression. Thanks.
15 April 2026
Unprompted review
Reply from grand-kitchen.com
Dear ed collins
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
Just brilliant from start to finish
We have had an amazingly positive experience with Grand Kitchens. The design service was excellent during which our designer politely prevented us making some mistakes and provided genuine expertise. The installation was first class - polite, tidy and helpful engineers who did a brilliant job. Most importantly we love our lichen. It exceeds our expectations with high quality units and appliances. Finally, support following installation has been first class with all snags ironed out with quibble. Could not recommend Grand Kitchens more highly.
2 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear STEPHEN
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Never give up on them
They were always there to lend a helping hand. On my order no matter what time of day.
6 April 2026
Unprompted review
Reply from grand-kitchen.com
Dear Jeremy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Stale food delivered for Easter lunch party
This was a biggest nightmare ordering Easter lunch from Grand Kitchen . It was our biggest mistake.
The quality and taste is very poor. Biriyani Khaima rice half cooked.
Chicken half cooked
And cheating innocent customers by giving stale food.
Smelling as they were cooked 3 to 4 days before .
My and my Easter celebrations were been ruined by this Grand kitchen.
Friends Beware of this restaurant next time.Thanks
5 April 2026
Unprompted review
Reply from grand-kitchen.com
Dear Rijesh
Our official store name is grand-kitchen
If the store name you see in your order is different from the actual store, it likely indicates that you ordered from a similar store. These days, many stores have similar names or product images, which can be confusing. However, please be assured that we will be happy to assist you in contacting the customer service of the corresponding store to ensure your inquiry is resolved smoothly.
You are welcome to contact us at any time via the following email address. We are committed to listening carefully to your feedback and continuously improving:
Customer Service Email: olivia@clientcare2025.com
We also appreciate your interest in our store. Our products are highly praised for their style, quality, and after-sales service. If you have future inquiries or are considering purchasing again, please feel free to contact us. We will provide you with even better service and promotions.
Best regards
Olivia
Jaime was very helpful and eat to deal…
Jaime was very helpful and eat to deal with. I was getting frustrated because I was not receiving updates. After she explained how it works with the knives, I felt better.
10 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Shirley
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I had a hard time understanding the…
I had a hard time understanding the set-up for tracking my order but I sent a text on my Gmail and was able to get info anytime I asked. So that was very helpful and appreciated. March 29 was the last day I made contact, I don’t have info available for before that.
29 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Daniel
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Great company, to deal with, but use a lousy shipping company.
Ordered two different knives, one out the front and one side opening. Out the front came quickly. Side opening was delayed. Shipping company could not inform me where it was. Origin- China.
Location- Unknown. E-mails to Mia were answered promptly. Sent a screenshot of shipping update at 45 days in transit. A replacement was sent. Received my replacement and shipping company still did not know where it was. Grandkitchen- Great. Shipping company-lousy. Find a different shipper. Both knives are great. Folder is SUPER sharp. Will watch their shop for other things I may need/want. Hope for a different shipping company. Thanks Mia.
27 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear James
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Throughly pleased but shipping took longer than expected
Ok so im throughly pleased with my 50th anniversary OTF knife BUT it took longer than I thought to get to me. At one point I thought it was lost in shipping so I emailed them and they sent me an up-to-date screenshot with exactly where my package was and its arrival date. It took 28 days. Longer than expected but completely pleased with the update they gave me and the knife its exactly what I was hoping for.
26 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear A
Thank you very much for your appreciation of our handling of this issue.
We always adhere to the principles of efficient and professional service to ensure your shopping experience is smooth and worry-free. Your approval is the greatest encouragement and motivation for our team.
🛠️ We will continue to optimize our service processes and improve processing efficiency, striving to provide you and all our customers with even better support.
Thank you again for your trust and support, and wish you a happy life!
Best regards
Olivia
Fake shipping label
I ordered a product from them with "free shipping". They shipped it with a fake label according to my local USPS so I had to pay $12.10 to receive it. It took 30 days after I ordered it and the product was garbage to top it off. Total scam!
26 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear James Z
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 olivia@clientcare2025.com
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Customer service is outstanding
Customer service is outstanding. They get back to you very quick and they are very polite and professional. I’m a 30 year plus edged weapons collector and I recommend anyone else that is a knife or edged weapons collector to go ahead and try one of their knives out.
JB (USMC VET)
25 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Justin
Hello! We are very pleased to hear that our product has exceeded your expectations.
✨ Thank you for your recognition of our product quality and service. This is not only a recognition of our team's efforts, but also a source of motivation for continuous improvement.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We are always here to support you.
We look forward to serving you again and wish you a happy life and a good mood every day!
Best regards
Olivia
This was a long and drawn out…
This was a long and drawn out experience. I hadn't received any information about my purchase. Last information I had received was, my order was handed over to USPS. 2 months later I still hadn't received my order. They had shipped 2 orders, second order was to replace the first. They offered me a full refund.
The refund hit my bank this morning.
Thank you very much for your help.
20 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Jack
Thank you for sharing your shopping experience. We understand the anxiety you felt while waiting, and we sincerely appreciate the opportunity to communicate and correct your situation.
We are always committed to providing timely and transparent service, and we proactively follow up and properly address any issues that arise. We are pleased to see that you are satisfied with our response.
If you have any further questions or require assistance, please feel free to contact us via email:
📩 olivia@clientcare2025.com
We look forward to providing you with a more secure and smooth shopping experience.
Best regards
Olivia
Great Customer Service
While my package was lost in transit, Molly was amazing, responsive, and helped provide meaningful support. I would definitely be willing to do business with Molly again.
19 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear John
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
logistics issue
i had a logistics issue with my order and Mia helped me not only quickly but also let me switch out my colored knife i meant to get. i was bummed about my order not coming on time but i am fairly impressed with the customer service and support after i emailed them.
16 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Nes A
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service is great products are…
Customer service is great products are unique 👌
11 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Barry
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Very responsive and quick resolution to…
Very responsive and quick resolution to my issue.
5 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Kotara
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
I have had logistic problems with my…
I have had logistic problems with my order. Molly has been over the top helpful with my situation. Thank you for working with me. My original order was initiated on December 27th 2025. Hopefully my order will arrive
11 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Steve
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
After being dissatisfied with the…
After being dissatisfied with the product, they were quick to make a resolution and offer me a different product
11 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear George
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
I had a few issues on getting items but…
I had a few issues on getting items but I connected with Molly and she was very helpful and answered all my questions. I’m very satisfied with the service I got. Each time I needed something I got a response fast and my issues have been resolved. Thank you!
10 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Josi
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Sunny day
Sunny was understanding, polite and very helpful. Thank you so much
10 March 2026
Unprompted review
Reply from grand-kitchen.com
Dear Heaven
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
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