Grail Watch Club Reviews 

894
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the official website is extremely easy to use and the competitions are exceptionally well run. People also deeply appreciate the wonderful selection of luxury timepieces and the completely transparent process from start to finish. However, some customers also noted that they are still waiting for their chance to win after entering multiple draws. Buyers really enjoy the thrilling live draws and the professional handover process when personally collecting a fantastic prize. Reviewers consistently praise the friendly staff for making every single interaction completely seamless, supportive, and truly memorable.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting a seamless and straightforward website... See more

Product

Reviewers highlight positive aspects of product quality, expressing delight with the pristine condition and... See more

Competition

Consumers find the competition experience to be satisfying, highlighting easy entry processes, great odds,... See more

Staff

Customers consistently note positive experiences with staff, highlighting the helpfulness and professionalism... See more

Service

Reviewers express high satisfaction and appreciation regarding the service provided. Customers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was lucky enough to win a Rolex Daytona with just one ticket! As someone who had never owned a luxury watch of this value before, I had lots of questions about operation, insurance, storage etc. Ja... See more

Company replied

Rated 5 out of 5 stars

I'm a big fan of Grail Watch Club and what James has created, for me they are the gold standard of modern watch competitions. A very transparent and fair competition and run by good guys. Always a go... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish I entered 1 of Grail watches competitions and was very lucky to win a brand new Rolex date just. James called right away and keeped me informed regarding each st... See more

Company replied

Rated 5 out of 5 stars

James was communicative and professional throughout the whole process of winning and collecting the watch. The whole process was easy and an absolute joy to be a part of. I am very happy with my Dayto... See more

Company replied


Company details

  1. Gaming service Provider
  2. Gambling Service
  3. Watch Store

Written by the company

Grail Watch Club has been handing luxury watches to lucky winners since April 2021. Founded by James Whitaker, a watch dealer and Tom “TGE” Exton, a well known face in the online car and watch space and prolific collector of both. The aim was simple; offer everyone an affordable chance at owning a dream luxury watch whilst doing our bit to support a good cause. We limit the number of entries for each competition and always aim to combine affordable ticket prices with the best odds possible. We make regular charitable donations from our profits; please see our Charities page for details on which good causes your ticket purchase will help support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

894 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(894)

198 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hadn’t claimed a discount code about…

Hadn’t claimed a discount code about winning 10 free tickets, so James called me and made sure I had the email.

I didn’t, so he made sure I got it and text me the discount code too. A lovely man providing customer service that is all too rare nowadays.

8 October 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Samuel - really appreciate you taking the time to leave us a review. GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

Grail watch club is a fantastic…

Grail watch club is a fantastic company, allowing those of us who dream of owning a beautiful watch into a reality.
James is just the loveliest man to deal with and made the whole process of collecting my prize just as much of an experience as winning the watch itself.

20 September 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Hayley - it was a pleasure meeting you guys and I'm so glad you love the "Starbucks". ENJOY! 🍾🥂

Rated 5 out of 5 stars

Over the moon with my experience

Over the moon with my experience. Bought 1 ticket on the Weds lunchtime and got the call from James Weds Evening. Had the watch, and box in my hands by Friday. The whole experience was so much fun, and can’t thank James enough. Even took the time to go through setting up the watch with me for half an hour or so. A competition you can trust.

17 September 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Jay - my pleasure! Congrats again and enjoy that lovely Datejust! 💚

Rated 5 out of 5 stars

Very easy

Very easy and understanding website to use

20 September 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks Harrison, best of luck! 🤞🏻

Rated 5 out of 5 stars

Great website

Great website, authentic competition, my friend has won 2 Rolex watches on this raffle and he reccomended to me 😃

9 September 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Paul - GOOD LUCK! 🤞🏻

Rated 5 out of 5 stars

My number was up!

I have played a few times before only playing for watches that are my taste. Watching the draws previously I have never won but this time was different as my name came out of the hat. James was excellent in following up post win and I had the watch the next day!

Still pinching myself it’s a gamble but you have got to be in it to win it. Grail watch seem to have the right balance to odds and ticket prices compared to others.

2 September 2025
Unprompted review
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much John - Hope you're loving the Submariner! James

Rated 5 out of 5 stars

Simple to enter

Simple to enter, very straightforward. Just waiting for the postman to drop it off. Lol

7 September 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Paul - massively appreciated and wishing you the best of luck! 🤞🏻

Rated 5 out of 5 stars

Brilliant competition

Love how this competition works, good odds of winning something, great products and great service. 👍🏽

31 August 2025
Grail Watch Club logo

Reply from Grail Watch Club

Thanks so much Alex - Best of luck! 🤞🏻

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