THE GRAFTON BARBER Reviews 

539
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and welcoming staff who deliver fantastic haircuts with incredible attention to detail in a wonderfully relaxed atmosphere. Many people also appreciate the consistently efficient service, comfortable shop environments, and the high-quality grooming products available for daily purchase. Though some customers experienced issues, noting that promised voucher services like shampoos or complimentary drinks were occasionally missed or completely unfulfilled. Some reviewers were not happy with uneven haircuts, unexpectedly long waiting times, or rushed styling sessions during busier working moments. A few individuals also mentioned encountering unprofessional behavior or poor communication from certain staff members.

What people talk about most

Service

Consumers find service to be ambiguous, with highly mixed customer experiences reported. Many people praise... See more

Staff

Customers consistently note positive experiences with staff, describing them as friendly, efficient, and... See more

Product

People report positive experiences with products, highlighting excellent quality and items like brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A recently qualified barber named Jasmine in Leopardstown gave me an excellent haircut today. Her attention to detail was excellent for someone so young.

Rated 5 out of 5 stars

We just arrived in Bray with my wife, and I consider myself lucky to have found this gem. Ali epitomizes barber craftmanship. Sitting in his sumptuously decorated shop is a very pleasant experience in... See more

Company replied

Rated 5 out of 5 stars

The lads are always so friendly and professional. Ross is an absolute gentleman, he always makes sure my 6yo, who HATES haircuts, feels safe and at ease! An absolute credit to The Grafton Barber!

Company replied

Rated 5 out of 5 stars

I’ve been coming to the Northern Cross branch of The Grafton Barber for a while now, and it’s easily my go-to spot for a haircut. The staff are always friendly and welcoming from the moment you wa... See more


Company details

  1. #1 of 1 best companies in Barber Shop
  2. #3 of 3 best companies in Barber Supply Store
  3. #13 of 14 best companies in Hair Product Store
  4. #3 of 3 best companies in Hair Replacement Service
  5. #2 of 2 best companies in Hair Transplantation Clinic
  6. #1 of 1 best companies in Mobile Hairdresser

Contact info

3.8

Great

TrustScore 4 out of 5

539 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(539)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great service

Really great service. Love their new products. Buy with confidence.

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Paul,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

The Grafton barber in IFSC

The Grafton barber in IFSC provides top class cuts, consistently, with excellent, authentic, customer service.

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Barry,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Excellent all round

Excellent all round. Very happy with the Grafton Barber

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Tom,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Quality gift product

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Andrew,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Good customer service

Good customer service, very prompt response.

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Shanyu,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Great service

Always a great service and regular discounts and offers online. Professional and friendly staff.

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Lorenzo,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Hi I was dealing with a girl called…

Hi I was dealing with a girl called Lisa in your Adamstown branch. She is a lovely person and a great barber. I have since returned with my children to have their three haircuts all with Lisa. Her patience and manor with the small children was fantastic. This lady is a tremendous asset to your company and I hope she hears the positive feedback. I will definitely be returning

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Brendan,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with - and great level of service in the barber shop too! Top Notch !

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Brian,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Got a good value black Friday deal on…

Got a good value black Friday deal on vouchers very easy to print off for Christmas

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Gerry,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 4 out of 5 stars

Quick delivery

Quick delivery along with a few extras

29 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi B,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

I’ve only started going to the barbers…

I’ve only started going to the barbers very pleasant really nice atmosphere got my haircut a couple of times really enjoyed the experience and a lovely haircut from a young lad

21 November 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Darren,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Classy…

I was taken aback to receive my voucher.
The packaging is so attractive and luxurious as is the voucher itself.
The inclusion of the car air fresheners is a lovely touch.
Keep on standing out from the crowd!

15 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Marguerite,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Cormac at Grafton Barber Nutgrove is…

Cormac at Grafton Barber Nutgrove is incredible! His attention to detail ensures every haircut is flawless, and his friendly, upbeat demeanor makes the whole experience a pleasure. Booking is super easy, and the value for money is unbeatable. The little extras, like free energy drinks and those amazing-smelling car air fresheners, are such a nice touch—I can’t get enough of that scent! Since my last cut, I’ve been getting loads of compliments on my hair, and it’s all thanks to Cormac’s expert skills. Plus, the shop’s location is ideal, surrounded by great shopping venues. Highly recommend for top-quality cuts and a first-class experience!

21 November 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Neil,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

Extremely helpful and fast delivery…

Extremely helpful and fast delivery would highly recommend 👌

17 October 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi David,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 5 out of 5 stars

I was happy with the service

I was happy with the service, very prompt and a nice little touch of air freshener enclosed.

11 November 2024
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi Rita,

Many thanks for your custom and for taking the time to leave us feedback - it is very much appreciated!

We're delighted to hear that you're happy with your service. If we can be of further assistance in any way, please let us know and we'll be more than happy to help.

Thanks again,

- THE GRAFTON BARBER TEAM

Rated 1 out of 5 stars

Off putting experience

Have used Grafton in various locations before without issue. Dropped into Blanchardstown today for a head shave and a beard shave. Head shave was fine. Beard shave was the weirdest thing I ever received. Instead of giving me a hot towel shave, he gave me a zero with a clipper. Not what I wanted at all, and once he started there was no point in the hot towel shave.

I’ll find somewhere else next time.

14 November 2024
Unprompted review
Rated 1 out of 5 stars

Genuinly shocking

Genuinly shocking, I asked for a drop fade and showed her what I would like on my phone and after 30 mins she hasn’t faded anything and it’s all patchy I asked them to fade it properly and she proceeds to thin out my hair

11 November 2024
Unprompted review
Rated 1 out of 5 stars

very unprofessional

very unprofessional, a disaster to be honest , 22 euro for less than 6 minutes , unequal sides, a botched job, please avoid this place

1 November 2024
Unprompted review
THE GRAFTON BARBER logo

Reply from THE GRAFTON BARBER

Hi N/a, thank you for the custom and for taking the time to leave us a review. We are gobsmacked to receive this feedback as this sounds far removed from the standard of customer service & satisfaction our Master Barbers proudly uphold at The Grafton Barber.

As such, we’d like to look into this for you immediately. At your convenience if you could please send us an email to media@graftonbarbers.com with a brief summary of your visit (approx. day/time of visit, description of barber, photo of the haircut in question) we will investigate and revert back asap.

Thanks, we look forward to hearing from you!

Rated 5 out of 5 stars

Best barber shop I’ve been in

Best barber shop I’ve been in, place is spotless, staff are so sound, from the minute you walk through the door you are met with a smiling face, a bottle of beer and great banter and conversation.
Fantastic work all round keep up the high standard💈

31 October 2024
Unprompted review

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