Order ref:275708 Quick response from when they received my old device. My offer was considerably less than quoted however it was a very old model. Had the money put into my account the same day as... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Order: 277116 Very fast turnaround. Device confirmed received, checked and evaluated all within the same day. Once I accepted the offer I received my payment within 30 minutes. Evaluation was lower t... See more
Company replied
Experience was fast, but the pack that was meant to be sent to me didnt get sent, so I had to pay myself for packaging, and then my phone sadly wasnt as much as I expected, but thats on me. Order numb... See more
Company replied
I recently sold an iPhone 12 to Grade Mobile. My account number is 275965. Their offer was really good. Sadly I was a little disappointed because I wasn’t aware that the battery was so degraded that... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Leasing Service
- Mobile Network Operator
- Mobile Phone Repair Shop
Written by the company
Phone subscriptions are now here! Grade Mobile is a technology leading phone contract provider. We offer services such as recycling and paying you for your old device, as well as repair and refurbishement, SIM deals, phone subscription, and we host our online store where you buy a range of refurbished devices. We are a passionate group of people from all walks of life and experiences, we are building something special to make a difference, and we really mean it. We don’t like how mobile phone price inflation and environmental waste is ruining customer experience. We are here to change that. We believe that getting the device that you always wanted should be a seamless experience that brings you joy without having to sacrifice your pocket or the environment.
Save Money with a 12-Month Phone Upgrade Plan
Written by the company
- Flexible Mobile Subscription – Upgrade Every Year
- Trade in your phone and upgrade every 12 months with our eco-friendly, cost-saving mobile plan. Smarter. Quicker. Less Waste.
Contact info
Folkestone, United Kingdom
- 0808 175 2343
- contact@grademobile.co.uk
- grademobile.co.uk
Simple. Quick. Sell.
4.1
Great
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Great
Very simple and straight forward to use. Instructions were clear and got a quote really quickly.
276783
24 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Kris,
Simple, straightforward, clear instructions and a quick quote — all the boxes ticked! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Trade in for my iPhone 13 Mini
Initially, I was quoted a high amount for my phone (£185). However, the initial quote they gave me back was only 1/4 (£50) of that initial quote and they deemed my phone 'poor' quality, despite me taking photos beforehand knowing it was definitely 'good' if not 'great'.
I queried their offer and then they revised it and met me in the middle of what I'd wanted, which was still just under half of what they initially quoted me (£85). However, I accepted it to avoid the faff of having to do the same with another buyer. I do think how they go about it is wrong. And I also think they should provide detailed photos as evidence for why they reduce the initial value.
However, the sending of the packaging for the phone was good and it was delivered speedily to them for pricing.
Order ID: 277400
I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.
2 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi Phoebe,
Thank you for such a detailed and constructive review — and for providing your own photos beforehand. That's exactly the kind of evidence that should be factored into the process.
We're sorry the initial revised offer was so far below the original quote, and we hear your point about photographic evidence from our side being provided when a condition downgrade is cited. That's a fair and reasonable ask and something we genuinely take on board.
We're glad the negotiation reached a figure you could accept and that the packaging and delivery side ran smoothly. But we understand the overall experience didn't feel right and we appreciate you raising it so clearly.
For future reference, booking directly through our website rather than through a comparison site gives a much clearer picture of our grading criteria upfront, which can help set more accurate expectations before sending a device in.
We hope to do better for you next time.
Best,
Grade Mobile Customer Support Team
Didn’t get as much as I’d hoped for but…
Didn’t get as much as I’d hoped for but a very easy and simple process with a detailed explanation of why the offer was reduced with option of having the phone returned. Paid quickly and would definitely use again - I received a small gesture from Grade Mobile for providing a constructive review, but it was not conditional on being positive.
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for such a balanced and fair review — really glad the process was easy, the explanation was clear and payment came through promptly!
We always want customers to feel informed about why a valuation changes, so it's really good to hear the detailed explanation came through. We're sorry the final offer wasn't quite what you hoped for but we're really glad it was good enough to bring you back.
See you next time!
Best,
Grade Mobile Customer Support Team
Fair price for mobile however it took…
Fair price for mobile however it took over 3 days to receive money, which was disappointing
31 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Really glad the price felt fair — thank you for acknowledging that!
We're sorry the payment took over 3 days to arrive. We aim to process payments as quickly as possible and we understand how frustrating a delay can be when you're expecting it sooner. We'll look into what caused the hold-up on your order.
Hope to give you a faster experience next time!
Best,
Grade Mobile Customer Support Team
Dealing with Grade Mobile was a mixed…
Dealing with Grade Mobile was a mixed experience.
The price actually offered originally,was disappointing,however they do offer an option to request a higher offer.
I must say communication and customer service I would rate quite highly!
2 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi David,
Thank you for such an honest and balanced review — really glad the communication and customer service stood out!
We're sorry the initial offer was disappointing and we appreciate you using the counter offer option to get to a better figure. We hear the feedback and we're always working to make sure the initial revised offer is as accurate as possible from the start.
Hope to give you a more straightforward experience next time!
Best,
Grade Mobile Customer Support Team
Great service
Great service, easy to use website, super fast delivery, great price - very happy 😊
Order id382832
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Helen,
Great service, easy website, super fast delivery and a great price — very happy all round! 😊 Thank you so much.
Really glad everything landed perfectly and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Good mobile phone
They have offered a £5 to leave a review not sure if and how they will give the bonus and feel it is a scam
1 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi Masru,
Thank you for your honesty and we completely understand the scepticism!
We want to reassure you that the £5 gesture is genuine, paid as cash and not a trick. It's something we offer to all customers for taking the time to leave an honest review — positive or negative — simply because we value your feedback and appreciate the effort it takes. As this very review shows, it's not conditional on saying anything nice!
If you haven't received it, please get in touch at contact@grademobile.co.uk with your order reference and we'll make sure it reaches you.
Best,
Grade Mobile Customer Support Team
Reply from GRADE MOBILE
Hi Paul,
Quick, easy and great service — nothing more to add! Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Good cominucation and fast payment
Good cominucation and fast payment
Thank you
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Good communication and fast payment — thank you right back! Really glad it all went smoothly.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
They gave a very honest quote and a…
They gave a very honest quote and a detailed list of why it got graded the way it did. Top service
31 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Liam,
An honest quote with a detailed explanation of the grading — that's exactly the transparency we aim for! Thank you.
Really glad it came through that way and we hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Ridiculously low valuation
Ridiculously low new offer once they received my phone. I kept declining so they increased it £10 at a time.
After I declined for the 3rd time they didn’t return my phone or reply to my emails and sent me what they valued the phone at.
Still trying to get my phone back as I didn’t agree to the new price.
Customer service is terrible dealing with my order 276620
22 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Emily,
We are genuinely sorry and this needs to be resolved immediately.
Processing payment without your acceptance and not returning your device after repeated refusals is completely unacceptable and not how our process should work. Every customer has the right to decline and have their device returned free of charge — that right was not upheld here and we take full responsibility for that.
Please contact us immediately at contact@grademobile.co.uk with your order reference 276620 and this will be treated as an absolute priority by a senior member of the team. We will arrange the return of your device and address the payment issue without any further delay.
We are deeply sorry for the distress this has caused.
Best,
Grade Mobile Customer Support Team
Instant quote
Instant quote, money paid quick, great service, would definitely use again and recommend.
28 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Neil,
Instant quote, quick payment and a great service — with a would use again and recommend on top! Thank you so much.
We look forward to having you back whenever you're ready!
Best,
Grade Mobile Customer Support Team
Easy to pack with clear instructions
Easy to pack with clear instructions. Transaction was completed quickly and securely as they got me to confirm my details.
27 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Hana,
Clear instructions, quick and a secure transaction from start to finish — exactly how it should feel! Thank you for sharing.
Hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
Offered a 165 lower than what was…
Offered a 165 lower than what was offered but eventually met in the middle and payment was made within 45 minutes once figure was agreed.
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Callum,
Met in the middle and paid within 45 minutes of agreeing — really glad the counter offer process worked out for you!
We understand the initial drop was significant and we appreciate you pushing back. We're sorry it had to come to a negotiation but pleased a fair figure was reached in the end.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
Do Not Use!
Initially quoted £110. Upon receiving phone this went down to £6.85! Argued the fact and then changed their mind £35. Proves their first offer of £6.85 was an absolute joke. Wouldn’t use this company or recommend to anyone!
1 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi Keith,
Thank you for sharing this and we completely understand your frustration.
An initial revised offer of £6.85 on a £110 quote is something we would like to look into, as that is a significant and unusual outcome. The fact that it was quickly revised to £35 when challenged suggests the initial figure may not have accurately reflected the inspection findings and we'd like to understand why.
Please get in touch at contact@grademobile.co.uk with your order reference and we'll have this reviewed as a priority.
We're sorry the experience left such a negative impression and we'd genuinely like the chance to investigate this properly.
Best,
Grade Mobile Customer Support Team
Easy service
Easy service, got my money quick! No complaints:)
Order ID - GMB277156
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
No complaints — that's the dream! Easy service and money in quickly. Thank you.
Hope to see you again soon!
Best,
Grade Mobile Customer Support Team
It would have been a 5 star rating
It would have been a 5 star rating, but I had to chase it up to get payment.
1 August 2026
Unprompted review
Reply from GRADE MOBILE
Hi,
Thank you for the honest feedback and we're really sorry you had to chase the payment — that's not the experience we want and it's what cost you that fifth star!
We always aim for payment to land without any need to follow up and we'll look into what caused the delay on your order. We hope to earn that full five stars next time around.
Best,
Grade Mobile Customer Support Team
Grade Mobile Resell Review
Grade Mobile Resell Review – Order ID: 276915
Overall, the process with Grade Mobile Resell was straightforward. The website was easy to use, the initial quote was provided quickly, and once I accepted the final offer, the payment process was smooth and prompt.
However, I was quite disappointed with the grading of my iPhone 14 Pro Max. The phone had been kept in a case and had a screen protector on for its entire life, so I felt it was in excellent condition.
My initial online valuation was £260, but after inspection I was offered just £160, which I felt was far too low. I rejected that offer and countered with £250. Grade then increased their offer to £220, which I eventually accepted.
While I appreciate that devices can be regraded after inspection, such a significant reduction from the original valuation was disappointing and didn’t reflect the condition of my phone in my opinion.
The selling and payment process deserves credit, but the grading experience left me feeling that the initial offer was misleading. Hopefully, the grading process can become more consistent and transparent in the future.
29 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Rob,
Thank you for such a detailed and balanced review — we really appreciate the time you've taken to lay this out so clearly.
We're glad the website, payment and overall process hit the mark. On the grading, we hear you — a drop from £260 to £160 on a phone kept in a case and screen protector its entire life is significant and we understand why it felt inconsistent with the condition you'd maintained.
We're pleased the counter offer process got you to £220 and that payment came through smoothly. But your point about the initial valuation needing to be more transparent and consistent is one we genuinely take on board — it's recurring feedback and we're actively working on improving that.
For future reference, booking directly through our website rather than through a comparison site gives a clearer picture of our grading criteria upfront, which can help set more accurate expectations.
Thank you again for the constructive feedback.
Best,
Grade Mobile Customer Support Team
Order GMB274223
Order GMB274223 - I received a small gesture from Grade Mobile for my time providing a constructive review, but it was not conditional on being positive
It was super easy to send my phone to grade mobile, I received bubble wrap packaging and prepaid postage for next day delivery. I got a conformation email to say it was received and email to say it had been reviewed with an offer price in the same day. I felt the feedback about the condition of my phone was fair
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Dee,
Super easy from start to finish, received and reviewed on the same day, and a fair assessment of the condition — that's the Grade Mobile experience we work hard to deliver! Thank you for sharing.
Really glad it all came together so smoothly and we hope to see you again whenever you're ready!
Best,
Grade Mobile Customer Support Team
ok experience
I received a small gesture from Grade Mobile for my time providing a constructive review, but it was not conditional on being positive.
The phone was in pristine condition but they said it was poor condition. It wasn't. They offered £135 less than initial quote. I refused it and they then upped their offer but it was still below what I think it should have been. I accepted out of convenience.
Payment is easy and fast.
Order number #GMB274241#
30 July 2026
Unprompted review
Reply from GRADE MOBILE
Hi Roisin,
Thank you for sharing this and we're sorry the experience left you feeling underwhelmed.
A pristine phone being graded as poor and offered £135 below the initial quote is something we'd like to look into. If you felt the grading didn't reflect the condition you sent the phone in, that's a fair concern and we'd like to understand the inspection findings better.
Please get in touch at contact@grademobile.co.uk with your order reference and any photos you have of the phone beforehand and we'll have it reviewed by a senior member of the team.
Really glad the payment was easy and fast — and we hope to give you a better overall experience next time.
Best,
Grade Mobile Customer Support Team
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