I purchase two bags in April this year from Grace Leather. Both bags have fallen apart. Shoulder strap split, pipping breaking in many places. Stitching coming apart. Do not buy from them
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Same story as everyone else. Got conned by retirement story but they are still operating 1 year later! A part continuously unscrews and then the strap falls off, since receiving the bag. Last time I... See more
Would be negatives.. total organized product scam… don’t buy anything as you don’t get what they claim, & you’ll never get refunded for the junk You paid for….cheap china made vinyl…false claims an... See more
Omg the Holden RFID Zip Clutch Brown & Velissas zeitloser Charme crossbody are so beautifully made and appreciate the time, hardwork, and love put into making my order. The quality, style, texture,... See more
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Company details
Written by the company
At Grace’s Bags, we strive to bring you beautifully designed, stylish, and affordable bags that complement your everyday life. We’re committed to ensuring that every bag meets our quality standards, with a focus on durability and elegance. For inquiries or support: Email us at support@graces-bags.com
Contact info
United States
- support@graces-bags.com
- graces-bags.com
2.4
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Fabulously made
Fabulously made, the design and perfect on the go bags, I ordered 4 bags and love them all! Over the top quality!
28 December 2024
Unprompted review
Reply from Graces Bags
Hi Kathleen,
Wow, four bags? You're officially part of the Grace's Bags fan club now! 👜✨ We're thrilled you're loving the designs and quality, sounds like you're ready to conquer the world, one fabulously made bag at a time!
Best Regards,
Grace
I like the bags to a good degree
I like the bags to a pretty, good degree. However, I seem to have 2 separate orders or bags the exact same color, same bag. I didn't order 2 on both bags. While I am satisfied with the order, not all bags contain a dustbag. Why is this?
Finally, are you closing or retiring?. I stumbled upon this site but if you are not closing,I may have held off. Oh well, that's on me now.
1 December 2024
Unprompted review
Reply from Graces Bags
Hi CD,
Thank you for your feedback! We’re thrilled you’re enjoying the bags, but we’re sorry about the mix-up and the missing dustbags. That’s not the experience we aim to provide! Please reach out to our customer service team at feedback@gracesbagsonline.com, and we’ll make sure to resolve this for you. We truly appreciate your support and understanding!
Best Regards,
Grace
I found Grace Bags by chance and I'm so…
I found Grace Bags by chance and I'm so glad I did!
Quality is exceptional and everyone on my gift list that received one was impressed. They have everything you need in a bad. They are light and stylish without spending your bank account.
Thank you Grace for your beautiful brand and workmanship! God bless your company!🙏
28 December 2024
Unprompted review
Reply from Graces Bags
Hi Luisa,
Thank you so much for your heartwarming review! We’re so glad you discovered Grace Bags and that they made such a wonderful impression on everyone on your gift list. It means the world to us that you appreciate the quality, style, and value we strive to deliver.
Your kind words and blessings truly brighten our day. Thank you for supporting our brand, and we wish you and your loved ones a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
Reply from Graces Bags
Thank you for sharing your feedback with us, Eva. We sincerely apologize for the disappointment caused by the quality of the bag you received. Your satisfaction is very important to us, and we deeply regret that your experience didn't meet expectations.
We strive to provide bags that meet high standards of craftsmanship and reliability, and we’re sorry that we fell short this time. If there’s any way we can assist further, please don’t hesitate to reach out directly at feedback@gracesbagsonline.com. We value your input and are committed to addressing any concerns you may have.
This company is a fake
This company is a fake. They want you to believe a sweet little old lady lovingly crafts your leather bag by hand. In truth, they are fake leather mass produced in Chinese factories!
Try returning them. All of a sudden they've gone radio silent! Do NOT purchase from these charlatans!
7 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns. We're sorry to hear about the experience you had with us, and we also apologize for the delay in responding to your email. We understand how disappointing this must be.
While we do offer a collection of genuine leather bags, most of our bags are carefully crafted from ethical materials that are both cost effective and sustainable. We always strive to provide accurate descriptions of our bags, and we regret that wasn't clear at the time of your purchase. We want to assure you that we are a legitimate business, and our fulfillment centers are located overseas to meet the increasing demand for our bags. Please feel free to reach out to us directly at feedback@gracesbagsonline.com for further assistance. We value your feedback, and we're here to address any concerns you may have.
Horrible Quality - JUNK!
I ordered this bag based on the BEAUTIFUL appearance of the bags in the photos in the advertisement. The bag I received is less than a 1 - it is plastic and so horrible looking. I’m embarrassed to tell anyone e I purchased such a POS. I’ve attempted to reach the company for return information - they don’t even respond! Do not purchase from Grace’s Bags - they SUCK!
2 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Alice. We're truly sorry to hear about your experience and regret that the bag you received didn't meet your expectations. We strive to accurately represent our bags, and we apologize that we didn't meet the standards our customers expect.
We also apologize for the lack of response you experienced when attempting to reach out for return information. We aim to provide prompt responses to all inquiries, and we're sorry for any frustration caused by the delay. We are committed to providing quality bags and customer service and are continually working to improve our processes. Please reach out to us directly at feedback@gracesbagsonline.com, and we'll work towards a resolution to the best of our ability.
Not real leather
Not real leather — made in China — measurements off — would NEVER HAVE BOUGHT— I definitely feel scammed
27 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback, Mary. We're truly sorry for the disappointment you’ve experienced with your purchase. Most of our bags are crafted from ethical materials chosen for their sustainability and affordability, and we always aim to meet our customers expectations in terms of quality and craftsmanship. We regret falling short in this instance.
We also understand your concerns about the measurements and apologize if the sizing wasn't as expected. If there’s anything we can do to address your concerns, please don’t hesitate to reach out to us directly at feedback@gracesbagsonline.com. We’re committed to finding a resolution to the best of our ability.
False representation of goods - you won't receive what you ordered
When I opened my packages, there was a strong odor of cheap vinyl handbags found at large big box department stores. Outside zippers are useless and open to foam backed PVC.
Other issues are -
Per the items "Features and Benefits":
- Luxurious Genuine Leather: Ilse’s Timeless Elegance is made from premium genuine leather
THE BAG IS MADE OF PVC VINYL - NO LEATHER TO BE FOUND
- Smooth Micro-Suede Interior: The interior is lined with smooth, dirt-resistant micro-suede
THE INTERIOR IS MADE OF NYLON MATERIAL - NO MICRO-SUEDE INTERIOR
- Secure and Convenient Closure: The flap sure with a magnetic snap button
THE CLOSURE IS A TOP ZIPPER - NO MAGNETIC SNAP BUTTON
I used their required feedback page on Dec 20th so that the issued could be resolved in 24-48 hrs. Today is Dec 27th and no attempt has been made to contact me.
8 December 2024
Unprompted review
Reply from Graces Bags
Thank you for bringing this to our attention. We sincerely apologize for the experience you’ve had and appreciate the detailed feedback about your purchase. The concerns you’ve raised regarding the material composition and features of the bag differing from its description, are far from the standards we aim to provide and apologize that the bags weren't as expected. The strong odor in our bags is highly unusual, and we deeply regret any frustration caused. Please know that we are actively working on improving our processes to prevent such issues from happening.
We also regret the lack of timely communication. If you’ve yet to receive a response, we kindly ask you to reach out again at feedback@gracesbagsonline.com, and we'll prioritize your concerns. Resolving this matter is important to us, and we're committed to finding a fair solution for you.
I don't even know what to say that…
I don't even know what to say that everyone else hasn't already said. This company is a SCAM!!! I ordered 5 bags that were supposed to be made of the finest leather, however what I received was dollar store plastic. I paid way to much for this lack of quality. Live and learn.
26 December 2024
Unprompted review
Reply from Graces Bags
Thank you for your feedback. We're truly sorry that your experience with our bags did not meet your expectations. We're always committed to providing reliable and quality bags, and it’s disappointing to hear that we didn’t deliver in this case.
We want to assure you that we operate with integrity and are committed to addressing any issues our customers have fairly. If there’s anything we can do to assist, please contact us directly at feedback@gracesbagsonline.com. We are here to address your concerns and work toward a resolution.
A scamming response.
Thank you for responding to my review regarding your immoral scam. I take it you are concerned enough to refund the people you have scammed. ?.
It's not enough to write a response that is less than authentic.
Hopefully, we, the people you have scammed, can lobby parliament in the UK to put a stop to your scamming and hurting others whether that be emotionally, financially or both. How sad, you have no shame. !
27 December 2024
Unprompted review
Reply from Graces Bags
Thank you for taking the time to express your concerns, Dawn. We are sorry to hear that you feel this way about your experience with us. We're always strive to operate with integrity and ensuring every customer feels valued throughout their experience with us.
Our goal has always been to deliver quality bags and fair service, and we sincerely apologize if this experience with us have caused emotional or financial distress.
We assure you that our responses and efforts to resolve issues are genuine and aimed at addressing your concerns. If there are unresolved issues or specific concerns regarding your order, please contact us directly at feedback@gracesbagsonline.com. We're committed to addressing your concerns and resolving them to the best of our ability.
They are not legit
They are not legit. They are not selling quality leather like their website descriptions say. Then after you purchase and complain they explain that they sell vegan leather bags. It’s bait and switch plain and simple. Then they want you to pay for the return to china. I learned the hard way what to check websites for and avoid scammers. This particular site has been advertising “going out of business” for quite some time now. Do your research before spending hard earned money someone else is waiting to scam you out of.
11 October 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns, Katherine. We’re sorry to hear about your experience. While we do use genuine leather for our bags, most of our collection is crafted from ethical materials, chosen for its sustainability, ethical benefits, and cost efficiency. We regret any disappointment caused by the descriptions on our website and are actively working to provide greater clarity.
To meet the growing demand for our bags, we’ve partnered with multiple fulfillment centers overseas. This partnership helps us manage operations and deliver orders efficiently worldwide. As part of this process, our return policy requires returns to be sent to the fulfillment centers.
While this policy is in place to ensure accurate processing and inventory management, though we understand it may feel inconvenient. We try our best to find fair resolutions for our customers in such cases. We value your feedback and are here to address any further concerns. Please email us at feedback@gracesbagsonline.com, and we’ll do our best to assist you.
Reply from Graces Bags
Hi Anderson,
Thank you for your kind words! We’re so glad you love the bag and appreciate its craftsmanship. Your support means so much to us!
Wishing you a Merry Christmas and a Happy New Year! 🎄✨
Best regards,
Grace
BEWARE!!
BEWARE!!! Not Leather… So disappointed. Ordered 4 bags for Christmas in November. Got them a few days before Christmas to find out they were plastic.
To return, you pay shipping to China…
Hundreds of dollars wasted. Should have researched it better.
19 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts, Robin. We're sorry to hear the bags didn’t meet your expectations. While some of our bags are made from genuine leather, most are crafted from ethical materials chosen for their sustainability and affordability. We regret the disappointment and are actively working to ensure our descriptions reflect this clearly.
We've partnered with multiple fulfillment centers to meet the demand for our bags. Our return policy requires shipping to our overseas centers, this process is in place to manage logistics and inventory efficiently. We understand this can be inconvenient and are continually exploring ways to make it simpler.
If you have further concerns, feel free to contact us at feedback@gracesbagsonline.com. We are committed to providing the best service possible and appreciate your feedback.
This company claims to be selling Leather bags
This company claims to be selling leather bags, that are not leather. They have a bad smell. they give you no return info, or order number. Dishonest business stay aways
27 November 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your concerns, Leslie. We’re sorry to hear about your experience and regret the disappointment caused. While most of our bags are made from ethical materials chosen for sustainability and affordability, we apologize that it wasn't clear at the time of purchase. We understand your concerns regarding the smell. Please know that a bad odor is highly unusual, and we’re committed to addressing such issues promptly.
Regarding returns, we provide detailed policies on our website, and our team is available to assist with any questions about orders or returns. If you need further assistance, please don’t hesitate to contact us at feedback@gracesbagsonline.com, and we’ll work to resolve the matter.
Plastic garbage
Frankly, I don’t even think they deserve one star. I am so ashamed of This company. I paid for plastic! They falsely show that they’re made of leather
I feel like I just took my money and threw it on the ground and stepped on it and walked away And of course, I can’t return it because They are in China. Something that you have no idea of until you get a tracking number and it says mainland China
24 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your thoughts with us. We're genuinely sorry to hear about your disappointment and how this experience has left you feeling this way. We understand the frustration you’re expressing, and it’s never our intention for any customer to feel their money was wasted.
We aim to provide well-crafted, quality bags and maintain transparency in all our processes. We’ve partnered with multiple fulfillment centers overseas to meet the growing demand for our bags, which is why returns are directed there. While this policy helps us manage logistics, we’re continually working to improve the return process and make it easier. Please reach out to us at feedback@gracesbagsonline.com, and we’ll do our best to address your concerns.
Reply from Graces Bags
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations.
We always aim to provide quality bags that our customers can feel confident in, ensuring they are durable. We regret that this was not the case for you and apologize for any disappointment caused from the unclear description.
If you have further concerns, please don’t hesitate to contact us at feedback@gracesbagsonline.com. We're here to address your concerns and work toward a fair resolution.
It took
It took, longer, than, it was. But due to postal strike, I take that into consideration, I finally got, what I had order, very beautiful, and soft. Highly recommend, this Company. :)
20 December 2024
Unprompted review
Reply from Graces Bags
Hi Dana,
Thank you so much for your kind words and understanding regarding the postal delays! We're thrilled to hear that you loved your order and found it beautiful and soft. Your recommendation means the world to us. 😊
Wishing you and your loved ones a wonderful holiday season filled with joy and happiness! 🎄✨
Warm regards,
Grace
DECEPTIVE ADVERTISING but they made amends
I fell for it too, but only after I purchased some good leather bags. I ordered 3 additional for Christmas gifts, upon receipt they were plastic NOT leather. Deceptive advertising. I emailed immediately (based on the 14 day return policy, to which they say they respond in 24-48 hours... that was 10 days ago! Still no response.
I finally got a response 11 days after my first contact, they offered 15% refund, I took it! and will donate the bags to a shelter for women getting back on their feet after domestic abuse.
BEWARE! READ the descriptions CAREFULLY.
So, today, I changed my review from 1 star to 2 stars after receiving a modest refund, and more communication from Grace Bags. They seem to understand the descriptive issues. With any luck they will change the descriptions to convey accurately the materials of the bags.
12 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your experience. We're sorry to hear that the bags you received didn't meet your expectations, and we sincerely apologize for any disappointment caused.
While most of our collection is crafted from ethical materials chosen for sustainability and durability, we understand how important accurate descriptions are to our customers, and we regret any disappointment. Our team aims to respond promptly to all inquiries, and we apologize if our response time fell short during this busy period. If you need additional assistance, please don't hesitate to reach out at feedback@gracesbagsonline.com. Your feedback is valuable, and we're committed to addressing customer concerns fairly.
I ordered two of your products recently…
I ordered two of your products recently on a two for one offer . I only received one of each product. Pretty disappointed. Tried to email on your support email and go figure not a valid address . I could not recommend your product or your support process . Disappointed is not the correct word . Is there a rating of negative
18 December 2024
Unprompted review
Reply from Graces Bags
Thank you for sharing your feedback. We’re truly sorry to hear about the issues you’ve encountered with your order and our support process. We always aim to provide a smooth and reliable experience, and we apologize for any frustration caused.
It seems there was an issue with the support email address you tried to contact, and we regret that you’ve had difficulty reaching us. We take your concerns seriously and are working to resolve them as quickly as possible. Please contact us directly at feedback@gracesbagsonline.com so we can address the missing items and make it right. We appreciate your patience and are committed to ensuring a positive experience moving forward.
Reply from Graces Bags
Thank you for sharing your thoughts, Katy. We're sorry to hear that our bags didn't meet your expectations.
We always aim to provide accurate product descriptions and ensure our customers receive quality bags. Most of our bags are crafted from ethical materials, and we strive to maintain transparency in all our processes. We apologize for any disappointment caused by this. We're actively working to improve our offerings and provide clarity on our website. If you have any further concerns, please feel free to reach out to us at feedback@gracesbagsonline.com, and we'll be happy to assist you.
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