Grabie Reviews 192

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, including pens, watercolors, and acrylic markers, noting their vivid colors and opaque coverage. Many people are impressed with the performance of the glitter pens, highlighting their amazing sparkle and juicy flow, often preferring them over other brands. The variety of colors available is also a significant positive, making the products suitable for gifting to friends and family. However, some customers also noted issues with shipping, receiving incorrect items or products that were poorly packaged and arrived damaged. A few other people also felt that while the product designs were pretty, the printing quality could be improved, as some images appeared blurry.

What people talk about most

Product

People report positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the products,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update - after jumping through too many hoops, I finally received a replacement order. The company initially denied that the weird random package was from them, and I had to do a lot of digging an... See more

Company replied

Rated 3 out of 5 stars

Love the Grabie glitter gel ink pens, BUT, beware if they stop working. I shook one and ended up with emerald green glitter ink all over me, my clothes, chair, the piece I was working on, my kindle a... See more

Company replied

Rated 3 out of 5 stars

On the advertisement it showed not only the little water brushes but also a set of water color brushes coming with the paints. I never got those brushed. I wrote to you asking about it but never got... See more

Company replied

Rated 5 out of 5 stars

These pens are wonderful! Much more juicy that Pilot Frixions, which I've used for almost 20 years. I would definitely choose a Grabie over Frixions these days!

Company replied


Company details

  1. Art Supply Store
  2. Craft Store
  3. Paint Store
  4. Scrapbooking Store
  5. Stationery Store

Written by the company

The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.


Contact info

3.9

Great

TrustScore 4 out of 5

192 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Grabie products are good quality!

Grabie products are good quality, unique, colorful, and easy to use for all your paper production needs. The packaging is complete and easy for you to find when placed in storage containers. It is a fun product to use. I have been using Grabie all year.

18 December 2024
Unprompted review
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Reply from Grabie

Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!

Rated 5 out of 5 stars

Great Quality and Awesome Variety

Grabie always has great quality products and an amazing selection in their scrapbook box. Shipping can take a while, which gets frustrating, but the products are worth it.

18 December 2024
Unprompted review
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Reply from Grabie

Thank you for your feedback and patience! We're thrilled you enjoy the products and appreciate your understanding.

Rated 5 out of 5 stars

Helpful Staff!

They listen and offer help when you have a mail strike!

18 December 2024
Unprompted review
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Reply from Grabie

Thank you for your kind words! Your support means the world to us.

Rated 5 out of 5 stars

Whenever I purchase from grabie

Whenever I purchase from grabie, I am so amazed by this company. Customer Service is great also

8 November 2024
Unprompted review
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Reply from Grabie

Thank you for your kind words! Your support means the world to us.

Rated 5 out of 5 stars

Love love GRABIE …

They have everything I need to create beautiful whimsical cards and have a great selection to choose from. Also have different markers and pens to create a wonderful finish on my cards.

17 December 2024
Unprompted review
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Reply from Grabie

Thank you for your wonderful feedback! We're so happy to be part of your creative journey.

Rated 5 out of 5 stars

Grabie is awesome

Grabie is awesome! Love the subscription! Great value and beautiful packaged!

18 December 2024
Unprompted review
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Reply from Grabie

Thank you so much for your kind words and continued support! Your enthusiasm inspires us to keep creating!

Rated 5 out of 5 stars

Grabie is Top Notch!

I have yet to be disappointed with any product I've purchased from Grabie. Last year I'd purchased their Advent Calendar, then joined the scrapbook club membership. Everything received has been of great quality, and always gorgeous. So much so, that I ordered the Advent Calendar again this year, and will continue with the monthly membership. Kudos to Grabie!

17 December 2024
Unprompted review
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Reply from Grabie

Thank you so much for your kind words and continued support!

Rated 5 out of 5 stars

Make it yours

I love my craft boxes so many cute things all the different ephemera and papers cute stamps and journals, I think it’s a great value, I’m never disappointed 🌹

18 December 2024
Unprompted review
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Reply from Grabie

Thank you so much for your kind words! We're thrilled to hear you’re enjoying the boxes.

Rated 5 out of 5 stars

Love the boxs

Love the boxs. Crafts in them I do scrapbooking things.

11 December 2024
Unprompted review
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Reply from Grabie

Thank you so much for your kind words! We're thrilled to hear you're enjoying the boxes and using them for your scrapbooking projects. Happy crafting!

Rated 1 out of 5 stars

ZERO Stars

If I could provide 0 stars, I would. I placed the order on October 23, 2024 and the order literally sat in “Los Angeles” for almost a month, with updates provided every few days and sometimes just minutes apart — but the order never left LA. They make it look like the order is “progressing,” but it’s still sitting there. Inquiries with customer service has them throwing the “shipping provider” under the bus and offering me a 10% discount on my next order.

Why would I care to order again after this experience. Save your money and go to your local craft supply store for your orders. Grabie is NOT worth the money.

18 November 2024
Unprompted review
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Reply from Grabie

We’re truly sorry to hear about your frustrating experience with the delay in your order and deeply regret the inconvenience caused. Shipping delays like this are not up to our standards, and we are actively working with our logistics providers to ensure such issues are minimized in the future. We appreciate your feedback and will use it to improve our service.

Rated 5 out of 5 stars

Worth the wait!

Although it takes time to get here in shipping, It was worth the wait. Love all the little papers and stickers. Packaged like a little gift and a great presentation opening for the first time as well as every time. So many little things that surprise you each time you go back into the box for inspiration!

15 October 2024
Unprompted review
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Reply from Grabie

Thank you very much! We truly appreciate your patience with shipping, and we’re working to improve delivery times for a smoother experience. Thank you for your support and understanding!

Rated 1 out of 5 stars

I’ve been fighting with this company…

I’ve been fighting with this company for a month to return a box of defective markers. I have asked them repeatedly -over and over and over -to just return the markers that do not work! They keep coming back with “why don’t you take the top off the marker and wash it off?”. Why am I going to try to fix these? And get glitter all over my hands? For $15 product they are making my life hell.

May they get the kind of life they deserve. I encourage everybody to file a complaint with your state Attorney General, as well as the Better Business Bureau against this horrific company. This is a horrible disgusting despicable company that needs to be shut down NOW!!!!

18 September 2024
Unprompted review
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Reply from Grabie

We sincerely apologize for any frustration this experience has caused you. Our intent was only to explore possible solutions to save you time and hassle, but we understand and respect your preference for a return. Your feedback is invaluable, and we’ll work to improve both our products and customer service processes to avoid such situations in the future.

If you could provide your order number, our customer service team will follow up promptly to resolve this matter. Again, we are sorry for the inconvenience and thank you for your patience.

Rated 1 out of 5 stars

Horrible Customer service

Horrible Customer service, the opposite of honest, this Company should be shut down and send back to China.
Nothing else than Thief's

11 October 2024
Unprompted review
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Reply from Grabie

We sincerely apologize for the delay in shipping and any inconvenience it caused. We deeply value your feedback and are committed to improving our logistics to ensure better service in the future. Thank you for your patience and understanding.

Rated 5 out of 5 stars

Halloween Box Full of Surprises

These boxes are all you need to complete hundreds of pages of junk journaling and scrapbooking! Everything you need of high quality coordinated paper, stickers, washi tapes, stencils, embellishments, inks, markers and more! Once you try one box, you’ll be addicted!

13 September 2024
Unprompted review
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Reply from Grabie

Thanks for your favorite, we hope our product accompanies you to create more good works!

Rated 5 out of 5 stars

Wooden handle miniature brushes

I ordered the miniature brushes with the wooden handles. I have MS and have a very hard time holding brushes, even with grips, so my painting has been very limited. Well not anymore! I have a comfortable and confident grip that allows me to paint as long as I want. So happy I found these on Gabie. A pleasure to do business with.

9 August 2024
Unprompted review
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Reply from Grabie

Thanks for your favorite, we hope our product accompanies you to create more good works!

Rated 5 out of 5 stars

Love everything..

Love everything... Beautiful details

5 March 2024
Unprompted review
Grabie logo

Reply from Grabie

Thanks for your favorite, we hope our product accompanies you to create more good works!

Rated 3 out of 5 stars

Too many stickers

Too many stickers. Don't get me wrong, I do like the stickers there were too many of them this month. I would like to see other than stickers and papers. How about stamps, ribbons, fabric scraps, ink pads, metallic pens, die cuts. Acessories to use for scrapbooking.

22 April 2024
Unprompted review
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Reply from Grabie

Thank you for your feedback. We appreciate your suggestions and will certainly take them into consideration for future boxes. Thank you for sharing your thoughts with us!

Rated 1 out of 5 stars

Scrapbooking box No recipt No contact — took money and did not ship item

Ordered scrapbook box on 3/25/24. No shipping email but they took money and it’s been over 2 weeks. No response to my request for info . My first and last time ordering sadly and I had high hopes—

Update 4/15/2024– never got shipping tracking notice however I got the April box today . The box itself is fantastic well worth it but customer service and email responses leave a lot to be desired. Plus NEVER got any tracking or shipping notice and it definitely did not ship in the timeframe I had been lead to believe based on order confirmation email . They never responded to numerous emails or posts thru their Facebook page which was also frustrating . A 800 number would go along way to help users.

24 March 2024
Unprompted review

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