GPS Insight Reviews 244

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

It is a big help in location a crew I am looking for without having to call first if they have moved from what the location sheet shows.

Company replied

Rated 5 out of 5 stars

Easy to install, intuitive and easy to use, fast competent support, and low cost. What's not to like?. GPS Insight has enabled us to decrease response times to customer requests. Thus increasing... See more

Company replied

Rated 5 out of 5 stars

We've been using GPSI-Insight devices for our fleet of 3000+ vehicles for the past three years. I must say, Antonio Fernandez and Jason Brummet have been instrumental in ensuring that everything runs... See more

Rated 3 out of 5 stars

We are still getting used to the trackers, but like what we see once we figure stuff out. It would be nice if a little more information was given so help with learning how to use the system instead o... See more

Company replied

Company details

  1. GPS Supplier
  2. Software Company
  3. Telematics Service

Written by the company

GPS Insight is a leading provider of SaaS-based fleet and field service management software solutions. GPS Insight helps fleet and field service businesses by delivering innovative solutions and actionable insights through vehicle and asset tracking, fleet management, AI-enabled smart cameras, field service management, and regulatory compliance solutions. GPS Insight’s industry-leading technology is designed to enhance organizations managing field operations, including drivers, technicians, vehicle fleets, trailers, and other mobile assets. Customers rely on GPS Insight to address rising operating costs, road safety concerns, and inefficiencies in fleet and field operations that drain time and resources.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

244 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

GPS Review

Great way to keep track of your fleet. Thank You GPS Insight!

30 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Patti,

Thank you for your review. We appreciate you!

Always here to help,

GPS Insight

Rated 5 out of 5 stars

Great Customer Service

GPS Insight has a great response time for support issues and all representatives are very helpful and friendly.

They are improving their processes and design to be up and coming and to better fit customer needs.

26 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Ashley,

Thank you for your review. We appreciate your business and partnership.

Always here to help,

GPS Insight

Rated 5 out of 5 stars

It Just Works

We are very happy with the products and support. Even from the Philippines, we are able to use tech support, it's great

26 April 2019
Unprompted review
Rated 5 out of 5 stars

More than pays for itself

Easy to install, intuitive and easy to use, fast competent support, and low cost. What's not to like?.
GPS Insight has enabled us to decrease response times to customer requests. Thus increasing customer satisfaction.
We now add additional stops daily that would have previously required return trips to same area. This makes us more efficient, saving us drive time, thus saving us money. GPS Insight more than pays for itself.

25 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Thank you for your feedback, Phil. We're so glad you're having such a positive experience with our solution and greatly appreciate your business.

Always here to help,

GPS Insight

Rated 4 out of 5 stars

Great Company!

We've used GPS Insight for a number of years now. We love their fleet tracking services!

25 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Stacey,

We appreciate your business and continued partnership. Thank you for your review!

Always here to help,

GPS Insight

Rated 4 out of 5 stars

Only problem I have is that doesnt…

Only problem I have is that doesnt update fast enough or sometimes not at all when in poor cell service

25 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Richard,

Thank you for your review. We appreciate your business. We will have your Customer Success Manager follow up with you on your current update rate. We do have faster update rates available.

Always here to help,

GPS Insight

Rated 4 out of 5 stars

GPS Insight has been very helpful when…

GPS Insight has been very helpful when there are challenges using the system. They are fast, friendly and thorough.

24 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Tracie,

Thank you for your review! We appreciate your business and your feedback .

Always here to help,

GPS Insight

Rated 3 out of 5 stars

it's just ok to me

it's just ok to me. I like being able to know where my drivers are and print landmark logs but the system itself seems a bit buggy. We always have conflicts and we seem to call about the same problems. I think some are driver error but most is system. We are constantly having to replace the cables. I haven't tried other sytems so I have no idea if it's any better than others on the market.

24 April 2019
Unprompted review
GPS Insight logo

Reply from GPS Insight

Judy,

We always aim to deliver a great experience. We are reviewing the case notes and appreciate that you took the time to speak with your Customer Success Manager. We take your frustrations seriously.

Always here to help,
GPS Insight

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