Gowing Law Reviews 

328
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting staff helpfulness and clear, informative communication throughout their cases. Many commend the firm for successfully securing compensation and ensuring necessary repairs, especially in challenging situations. However, some people experienced communication difficulties, including inconsistent updates or challenges in making contact. A few also reported unfulfilled promises regarding case outcomes, leading to dissatisfaction or dropped cases. Additionally, some reviewers mentioned concerns about agreements or clarity regarding fees and the company's identity.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, care, and clear... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, care, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing satisfaction... See more

Claim

Users describe ambiguous interactions with claim processes, with some customers reporting positive... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers expressing frustration over a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy with the service I received from Gowing Law. All though it was due to a cold call all the staff were very efficient and experienced. The company kept me fully informed and upto d... See more

Rated 4 out of 5 stars

The service provided was good. No organisation is ever perfect and perfection is not what I am looking for. I was happy with the follow ups. There has been short comings from my end with my responses... See more

Rated 4 out of 5 stars

I found the team very committed but at time hard to contact via phone. Not all the allocated jobs that was ordered to my landlords via your te got completed but most did. When I rang Gowan Laws about... See more

Rated 5 out of 5 stars

Gowling Law were accessible and easy to contact throughout my case. They stayed on top of everything and got things moving quickly. It’s honestly the fastest I’ve ever seen my landlord act. They s... See more


Company details

  1. Electronics & Technology

Information provided by various external sources

The official Trustpilot account of Gowing Law Solicitors - your Legal Champion. If you need to make a personal injury claim, call us on 0161 808 8888.


Contact info

4.0

Great

TrustScore 4 out of 5

328 reviews

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1-star

No recent history of asking for reviews

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4.0

All reviews

(328)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

MOULD & WATER COMING INTO FLAT FROM ROOF

i was kept informed and up todate on the issues with mould in my flat, surveyor visits were speedy and proffessional and i finally got all my housing problems sorted after 3 years of being messed around and ignored by my landlord the Royal Borough of Greenwich.thank you so much GOWING SOLICITORS.

9 May 2026
Unprompted review
Rated 1 out of 5 stars

Never again!

The person who was handling my case changed three times. The last one I was allocated couldn't speak to me on my phone as it was faulty on the day he rang me. By the next day he had put in my claim without even emailing me that he was going to do so. He had little knowledge of the issues but went ahead anyway. I fully expected to be awarded several thousand pounds but recieved £295. The issues are still unresolved; my bathroom ceiling is still down, my garden is still full of sewage etc., and this ridiculous state of affairs has been going on since September 2025. Not happy.

10 February 2026
Unprompted review
Rated 4 out of 5 stars

Gowings made my landlord respond to my longstanding issue

I was approached by a third party regarding a disrepair at my home that my social landlord had neglected and once Gowings had been in contact the landlord quickly swung into action. However, the issue is still not completely resolved, but I do feel that nothing would have happened if Gowings had not acted on my behalf.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Good news

Good news, things are getting better and better.
Growing Solicitors have supported me regarding the house disrepair and my landlord had finally agreed to repair my property.

20 April 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

I've been waiting almost 2 years to write this review, as I wanted to make sure the conveyancing case is finally closed and confirmed.

Please read it all. I usually write only positive reviews, because I understand that sometimes things can go wrong. But this is not the case here.

What can I say about ? AVOID AT ABSOLUTELY ANY COST – ESPECIALLY JONATHAN!!

I didn't have a single positive interaction with them. It started with delays in the buying process, which pushed the whole transaction back by a few weeks. The reason for that was the case being moved between different case handlers who clearly did not communicate with each other. I had to explain everything again and again from the beginning.

They were not able to send a simple email confirming acceptance of the offer to the estate agency, despite plenty of emails, calls and even a few visits to the office. Because of that, the other side could not issue their documents, which directly caused further delays.

Jonathan W. is the most unprofessional and incompetent worker I have ever dealt with. He ignored my issues and concerns, was not able to give me any clear answers or guidance, and failed to handle basic communication properly. He could not write appropriate emails to the other side and also failed to prepare and send me the Land Registry letter.

I contacted them again recently, around 1.5 years after I moved in, only to be told that the original letter had been posted to me in October 2025. As confirmation, I received a letter written and signed by Jonathan confirming the end of the process — but the date on the letter was 23.04.2026, not October 2025.

This means I never received the original documentation from Land Registry, and Gowlings failed to complete this properly.

You're paying them a horrendous amount of money and you're left on your own. It is hard to understand how this company has such good reviews.

I am not here to theorise — I am here for facts. And the facts are simple: Gowlings failed at every single stage of my conveyancing process. Before the transaction, during it (causing delays due to basic actions not being completed), and after completion.

I would probably never have received my Land Registry documentation if I had not chased them again myself.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

Don't let these people damp test your home.

We live in rented social housing and last year, Tuesday 29th July 2025, representatives of this firm were knocking on doors to see if tenants had problems with damp. They wanted to do tests to get things improved and possible compensation. We have damp so gave them access. It took about an hour and they said we had a good case. They left leaving numerous small holes in the walls from the device they used for testing. They didn't ask permission for this.
We didn't hear anything back for months. Earlier this year we emailed them twice and they never replied. We then telephoned them for an update. We spoke to a receptionist who said we didn't qualify. We said we were unhappy about their lack of communication and the holes in the walls but she didn't offer for us to speak to anyone else.
We accept that we didn't qualify for the scheme and that is not the issue. We are unhappy that they had no intention of keeping us informed, answering emails or that they left loads of holes in our walls.
Avoid them if they call at your home. They are complete users and totally lacking in courtesy.

29 July 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS SOLICITOR!

I had a case running for months, lots of evidence of negligences domestically, then they did not take the case to court, they verbally said over the phone "we promise you the money, about £1000" and then did not get the report they needed, refused to get a different surveyor, or back up the case proceeding. A waste of my time and should have used another damages solicitor.

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely Awful Company - AVOID THIS COMPANY!

Absolutely Awful Company! Do not go with them for any repair claims! My claim has been going on for nearly 2 years now. They're communication is awful, they 'send' letters you never receive, never get back to you after emailing or calling. And then to top it off want to accept a ridiculous offer and tell me its up to them! Absolutely disgusting that they cant communicate and keep you informed, you have to accept a ridiculous offer after bringing your claim to them and letting them in your home! AWFUL

25 March 2026
Unprompted review

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