The Goods CBD Reviews 90

Reply from The Goods CBD

May 31, 2024

Hi Mrs Ross,

Thank you for your wonderful review. We are delighted to hear that you are pleased with our range of products and found them reasonably priced. It's fantastic that you could take advantage of our sale and receive everything you needed promptly. Your satisfaction is our top priority, and we are thrilled to have met your expectations.

Kind regards,
The Goods Team

Reply from The Goods CBD

May 1, 2024

Hi Colin,

Thank you for sharing your feedback, and we're sorry to hear about your recent experience with our vape pen. We understand your disappointment, and it’s certainly not the experience we want our customers to have.

It seems there may have been a leak which caused the vape pen to run out quickly. We would like to make this right for you. Please contact us directly at customerservice@gotthegoods.com with your order number, and we will promptly investigate the issue. We are committed to ensuring the quality of our products and would like to offer you a replacement or a refund to resolve this matter to your satisfaction.

We truly appreciate your kind words about the taste and the smooth pull of the product, and we look forward to rectifying this issue for you swiftly.

Sincerely,
The Goods Team

Reply from The Goods CBD

Apr 30, 2024

Hi Ean,

Thank you for your splendid review and for highlighting our service and product quality. We are thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon.

Warm regards,

The Goods Team

Reply from The Goods CBD

Mar 23, 2024

Hi Mj,

Thank you very much for your exceptional feedback. We are overjoyed to hear that our 60% Jack Herer CBD product has stood out as the best you've had to date. It is our goal to provide high-quality products that truly make a difference for our customers, and knowing we have achieved this with you is incredibly rewarding.

Your satisfaction is our top priority, and we are grateful for the opportunity to supply you with products that meet your needs and expectations. We look forward to continuing to serve you with the same standard of excellence.

If there's anything else you need or further insights you seek, please don't hesitate to get in touch.

Warm Regards,

The Goods Team

Reply from The Goods CBD

Mar 11, 2024

Hi Luke,

Thank you for taking the time to share your wonderful feedback with us. We are thrilled to hear that you are enjoying the limited edition Citrus Diesel and the GMO Cookies live resin cartridges. Your description of the incredible taste and smooth experience is exactly what we strive for, and we're glad the effects have been so positive for you.

We acknowledge that the unique flavour profile of the GMO Cookies, with its slight garlicky nature, may not be for everyone, and we appreciate your openness in trying new tastes. It's heartening to hear that you're exploring different flavours and discovering the potent benefits of CBD for yourself.

Thank you for your kind words about the quality of our vape cartridges. Ensuring the highest quality is our top priority, and feedback like yours reaffirms our commitment to excellence.

We look forward to your continued support and hope you enjoy the new flavours just as much. Should you have any further feedback or need any assistance, please do not hesitate to reach out.

Warm regards,

The Goods Team

Reply from The Goods CBD

Mar 6, 2024

Hi Stephen,

Thank you very much for awarding us with a five-star review. We are thrilled to know that you are satisfied with both our product and service. It is our highest priority to maintain excellence in every aspect of our customer experience.

Your enthusiasm and positive feedback are greatly appreciated. It motivates our team to continue delivering the high-quality service and products that our customers love.

Thank you once again for your support and for sharing your experience. We look forward to serving you again in the future.

Best regards,

The Goods Team

Reply from The Goods CBD

Feb 19, 2024

Hi William,

We are delighted to hear that your order arrived a day early and that this has contributed to a positive experience with The Goods. Timeliness is a priority for us, and your feedback is a wonderful affirmation of our efforts.

Thank you for choosing us, and we look forward to serving you again in the future.

Best wishes,

The Goods Team

Reply from The Goods CBD

Feb 19, 2024

Hi John,

Thank you for your positive feedback and for highlighting our fast delivery and diverse product range. We are thrilled to know that you had a satisfactory experience with us and consider The Goods a trusted site. Your endorsement is highly appreciated and motivates us to continue our commitment to excellence.

We look forward to serving you again soon.

Kind regards,

The Goods Team

Reply from The Goods CBD

Jan 30, 2024

Hi David,

We are immensely grateful for your positive review highlighting our quick service and high standard products. It is our utmost priority to ensure a seamless experience for our customers, and we are pleased to know we have met your expectations. Thank you for choosing us, and we look forward to serving you again in the future.

Best wishes,

The Goods Team

Reply from The Goods CBD

Jan 22, 2024

Hi Lewis,

Thank you for sharing your delightful experience with us. We are thrilled to hear that you found our activities to be exquisite. Your satisfaction is our utmost priority, and such positive feedback inspires us to maintain our high standards. We look forward to serving you again with the same level of excellence.

Best wishes,
The Goods Team

Reply from The Goods CBD

Jan 4, 2024

Hi Za,

Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with our dab pen did not meet your expectations. Our dab pens are indeed designed for those with a preference for high-quality cannabis concentrates, and the unique characteristics of these products might differ significantly from more conventional PG/VG vape pens. We appreciate your thoughts on the flavour and the sensation it left, and we will certainly take this into account for our continuous product improvement. If you are seeking a different experience, we would be more than happy to assist you in finding a product that better suits your preferences. Your satisfaction is crucial to us, and we are here to ensure that you find the right fit for your needs.

Warm regards,
The Goods Team

Reply from The Goods CBD

Dec 29, 2023

Hi Tony,

We're genuinely heartened to hear about your positive experience with our CBD products. It's wonderful to know that you've found a suitable option that benefits you without the presence of THC. Your wellbeing is our top priority, and your feedback is a testament to our commitment to offering high-quality, THC-free alternatives. Thank you for choosing The Goods, and we look forward to continuing to support your journey towards wellness.

Best wishes,

The Goods Team

Reply from The Goods CBD

Dec 7, 2023

Hi Mohammed,

Thank you for your fantastic review! We're absolutely delighted to hear that you're satisfied with the quality of our products, from their cleanliness to their great aroma. It's also wonderful to know that our service has met your expectations in terms of speed and quality.

Our team is dedicated to providing products that not only meet but exceed the standards our customers expect, and your feedback is a testament to that commitment. We're thrilled to have you as a satisfied customer and look forward to continuing to serve you with top-notch products.

If there's anything more we can do to enhance your experience or if you have any specific preferences for future products, please don't hesitate to let us know.

Thank you for choosing HempElf, and we eagerly await your next visit!

Best regards,
The Goods Team

Reply from The Goods CBD

Dec 1, 2023

Hi,

Thank you so much for your positive feedback! We're delighted to hear that you were satisfied with the fast delivery and the quality of our products.

We strive to provide our customers with the best experience, from the moment they visit our site to the exciting unboxing of their order. If there's anything else you'd like to see in our range or if you have any suggestions for improvement, we're all ears.

Thank you for choosing HempElf, and we look forward to serving you again with the same excellence in the future!

Best regards,
The Goods Team

Reply from The Goods CBD

Nov 10, 2023

Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our herbal mix pre-roll did not meet your expectations. Our aim is always to provide high-quality products, and it seems we missed the mark in this instance.

Please know that the herbal mix pre-roll is crafted from a proprietary blend of herbs and is distinct from traditional hemp flower products. We understand that the unique nature of this product may not align with everyone's preferences.

We value your satisfaction and would like to understand more about your experience to ensure we continually improve. Please feel free to reach out to us at customerservice@gotthegoods.com for further assistance.

Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

Warm regards,
The Goods Team

Reply from The Goods CBD

Nov 10, 2023

Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed the taste of our vape pen, but we're sorry to learn that it didn't last as long as you expected.

We appreciate your feedback and would like to offer some insights into our vape pens. These pens are designed with 0.5ml of uncut distillate and terpenes, without any PGVG or cutting agents, ensuring a potent and pure experience. Due to this concentration, we recommend shorter draws rather than long puffs. Long draws can cause the pen to run out more quickly as they consume more of the distillate.

Each pen’s lifespan varies based on personal usage patterns and the size of the inhales. While some customers find they last for as few as 50 draws, others report up to 150 draws. It's important to note that these are not like the lower potency CBD vape pens that may offer 600+ puffs, but are designed to deliver a more concentrated experience.

We understand the importance of product satisfaction and we’re committed to ensuring our customers have the best experience possible. If you have any further questions or concerns, please don't hesitate to contact us at customerservice@gotthegoods.com.

Thank you again for your feedback, as it helps us to continually improve our products and services. We hope to serve you better in the future.

Warm regards,
The Goods Team

Reply from The Goods CBD

Updated Oct 11, 2023

Hello Andrew,

Thank you for sharing your experience, and we sincerely apologise for the inconvenience you've encountered. We value your feedback and are here to help.

We've looked into your order and found that it was dispatched on the 4th, with attempted deliveries made on the 5th and 6th. Unfortunately, as there was no one available to receive the parcel, it is now awaiting a redelivery arrangement or collection from your local Royal Mail depot (Tracking Code: NE900739290GB).

We understand the importance of receiving your order in a timely manner and we're keen to assist you in resolving this matter. We've reached out to you via email to offer further assistance in coordinating the redelivery or collection of your order.

We hope to resolve this issue promptly and would appreciate the opportunity to discuss this further with you. Your satisfaction is our priority, and we look forward to ensuring your order reaches you soon.

Warm regards,
The Goods Team

Reply from The Goods CBD

Oct 4, 2023

Hi George,
Thank you for taking the time to share your experience with our vapes. We sincerely apologise that they did not last as long as you'd hoped.

We want to clarify that our vape pens are made with 0.5ml of uncut distillate and terpenes, without any PG/VG or cutting agents, ensuring a high-quality, potent product. With that said, the lifespan of each pen can be quite varied, largely based on usage patterns. While some customers report as many as 150 draws per pen, others find they run out after 50. The longevity of the pen can significantly depend on the length and strength of each draw, which might explain the discrepancy in your experience.

Your feedback is crucial to us, and we're always working to improve our products based on customer input. We’re keen to resolve any issues and ensure you're satisfied with your The Goods experience, so please feel free to reach out directly if you’d like to discuss further or if we can assist you in any way.

Reply from The Goods CBD

Oct 4, 2023

Hello,

Thank you so much for your delightful review! 🎉 We're thrilled to hear that our products hit the mark for you in terms of flavor and timeliness. Your satisfaction is our priority, and it's always wonderful to know when we’ve succeeded in providing a great experience!

Looking forward to serving you again soon. Happy relaxing!

Warm regards,
The Goods Team

Reply from The Goods CBD

Oct 4, 2023

Fantastic to hear – thank you! Quality and prompt delivery are two pillars we pride ourselves on at HempElf, and we're overjoyed that both stood out in your experience with us. We appreciate your support and look forward to continuing to serve you top-tier CBD products!