GoTo Reviews 165

Buyer beware. This company uses a very misleading billing system. You may believe you are signing up for a month-to-month plan, but when you try to cancel, you’ll discover it’s actually some type of a... See more

Was a reseller of their business phone services. Key word is "was". One day, without warning, they just dropped me. No email with any explanation, just stopped sending me my commissions. Apparently th... See more

I've had the worst experience of my life with this service (strong but true words). You can't cancel their service, period! They removed the cancel button from their interface and they make you pho... See more

We cancelled our account with them over a year ago, but they keep sending through renewal invoice and attempting to take over £900 GBP from our cards. There online portal is terrible, we have no means... See more

Rachael Brandt was absolutely FABULOUS as we had an online session to discuss all that GoTo does for my organization! GoTo has made sending and receiving phone calls, text, and video so much easier t... See more

I do NOT have very extensive and serious invovlement with GoTo, I just manage a few phones in a single office. But after trying to switch to 8x8 on advice of IT, I went straight back to GoTo in... See more

Been with the GO TO Phone System for over 7 months as a multi-franchised Automotive Dealer Group. Having used many phone systems over the past 35 years, GO TO has a great product. Easy to configure,... See more

I’m a regular user of the OpenTable app for managing guest reservations and guest information. I also use the Togo app for communicating with guests and managing phone calls and messages.... See more

Switching to GoTo was one of my best business decisions of late. We recently expanded our business and needed to upgrade our phone system to grow with the business. GoTo was the best option by far... See more

Hello! It was a very straightforward process, easy to follow. I looked up "Contact GoTo Support", was led to the contact page/form, I filled in the details of my issue and submitted the form, then cal... See more

Excellent onboarding and very easy system to use , Support was provided but not needed . Our account manager was always on hand to help with any questions

Don't bother with other phone systems, start with the best, stay with the best. Great value and even better service. Hands down, top dog. Great product and excellent support humans.

GoTo Connect is easy to use, quick to set up, and the support team is always very friendly and proactive. I highly recommend it..

Knowledgeable support agents. The best in the business. Very little issues with the service main reasons I contact support is questions regarding adding new features. This was the call today, to help... See more

So far so good in terms of communications and integration, plus good customer

It is unfortunate that booking.com is allowing them to have offers there. So stressful badly designed self-transit. The support is useless. They just tell you we understand and promise supports... See more

I sold my business and attempted to cancel my service after they billed me over $700 for the next year. They bill annually. They refuse to give me any credit at all! Therefore, I will be filing comp... See more

Goto.com shut our phone service off after they went through a system conversion that disabled their payment portal. I contacted their customer service department, and it took them 45 minutes to ente... See more

incredibly difficult to cancel. I was on hold for a total of 4 hours. Alex said "you want to cancel, so you are low priority in the system" and then hung up on me. Stiven also hung up on me. Never hav... See more

I've used GoTo for the past year and they've been fine to deal with until last week. They sent me an email stating that I signed up and am being charged for an extra service and showed my signature on... See more

GoTo has been essential and key to our company's growth, both external and internal! GoTo never fails to amaze us with its advancements. Our Custom Success Rep, Rachel, is absolutely fantastic and alw... See more

Our small business has been with GoTo for about 3 years. The onboarding was excellent! I also love that tech support is willing to teach you how to set up your call plan -- not just initially but anyt... See more

Not impressed with lack of transparency to subscribers that need to cancel. Found no area on the GOTO site where you can cancel your subscription. So I logged in a ticket for help. The offshore cus... See more

They renewed a subscription to my Pro account without advance notice. I called immediately upon receiving the invoice and the billing representative I spoke with refused to reverse the charge. The... See more

Wish I had read reviews of this company before our church signed up for a contract. Technical support is non-existent, the billing system is horrible and they billed for the wrong number of licenses f... See more

I used the system back in 2006. Back then I cancelled the service. With this being 2025 they used an old credit card on file in which the said credit card has been cancelled due to fraud and I been i... See more

Horrible customer service, no prorated on cancellations even when I told them I was interested in a different product of theirs and would use that money to sign up for the other product. They still sa... See more

Shady billing practices and bad customer service. I was a customer of a previous service that was either purchased or merged with Goto. Never activated my account. Never used the services. Was still b... See more

What a COMPLETE joke of a company! Used this service for over a year and than randomly a phone wasn't ringing. Had to call customer service to get the phone working and that idiot messed up my voi... See more

Every time we have an issue, they are not helpful. They are rude and condescending. They tell us they can't check call logs more than 24 hours ago so we need to report the issue asap, but you can't g... See more

GoTo Connect is hands down the most useless, dishonest company I’ve ever dealt with. They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to char... See more

I have been with these guys from the beginning! Paying faithfully for years now! I had a electrical short and my phones were no longer connected to the internet. Since no one noticed the phones were... See more

Good luck getting anybody on the phone, especially with cancelling your service. Your emails will be ignored or you will be sitting on the phone unable to get a hold of an actual live person.

This was the absolute worst service I think I’ve ever experienced in my 25 year professional career! 9 calls, over 4 hours on hold, poor customer service, erroneous billing and finally we’re with a ne... See more

STAY FAR AWAY FROM THESE THIEVES!!! I am blown away by the blatant thievery from goto, i switched services in January after 5 years with goto with no issues, it took weeks with many delays to p... See more

The company is absolutely garbage. To start, the customer service is non existent. The onboarding was laughable at best. My phone is constantly dropping calls, static noise, and no service intermitten... See more

The customer service is awful. We have not used this service in years, they are trying to charge us without a refund for an entire year. I will never use their services again.

GoTo Mgmt: Take a Year vacation, then come back, and you will see that things are better without you. Jive was better before you got involved. LEAVE JIVE TECH SUPPORT ALONE! LEAVE THE JIVE PORTAL A... See more

I had to leave GoTo's Grasshopper platform, because their answering machine is horrendous and lost me numerous customers by not forwarding a single call to me. People called, and were forced to s... See more

We’ve been using this service since opening our clinic almost a year ago, and unfortunately support has been consistently lacking. From the start, there was little to no help with setup, and over... See more

As a long time customer with Go to connect, I am cancelling their service this coming week. Tired of bot calls every day and night. It’s annoying

Awful rip off. They make it impossible to get pre vetted. Adding new requirements each time to add to terms and conditions on the website. And they deny you and then bill you. Each time! Awful

The customer service is just a joke. They are not able to give instructions in email. You can’t call them or schedule a Teams call. They ask for a phone number but never call you back.

Very poor experience overall, Sales department did all types of lying to get me onboarded, unreliable service and little to no meaningful support. Update: After sending a demand letter to initiat... See more

RUN! Do not use this horrible company. They have no email support. They only have phone support with AI and they do not answer! I have been over charged every month for 3 monthly charges when I only h... See more

Today, one of our departments received an unsolicited call from a so-called GoTo Connect "representative". She deceitfully claimed she was "following up on a recent conversation with the IT... See more

The worst customer service. Never used it. They billed my credit card and refuse to refund the money. I have to take it up with my credit card company

NO NOTICE OF RENEWAL. RANDOM LARGE BILL, NO SERVICE EVER USED. Company: GoTo / “GoToConnect” Amount: $377.98 (posted ~2:33 AM ET on Aug 28, 2025) My location: Ohio Issue:... See more

GoTo deserves an award for the most asinine cancellation procedure in the history of business. It feels as though it was designed by someone who genuinely dislikes their customers. The experience is c... See more

We used LogmeinPro for years and Logmein before that. We renewed our subscription in October 2024, but sold the business shortly after that in November. When we called for a prorated refu... See more