Gotaxrefunds Reviews 

287
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are professional, friendly, and always available to answer questions with clear guidance throughout the process. Many consumers appreciate how smooth, straightforward, and stress-free the entire tax refund journey is, noting that communication is generally top-notch. However, some reviewers were not happy with the communication speed and having to follow up on updates. A few individuals also mentioned experiencing delays and feeling that the document exchange process was tiring and time-consuming. Some clients felt that feedback could sometimes be slow when trying to reach out for assistance.

What people talk about most

Service

Clients share positive opinions on service, highlighting reliable, swift, and professional assistance from... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as extremely supportive, knowledgeable,... See more

Customer service

Customers had positive experiences with customer service, consistently praising the professional,... See more

User experience

People report positive experiences with user experience, highlighting that the process is fast, stress free,... See more

Refund

Consumers find refund satisfaction to be overwhelmingly positive, highlighting smooth, quick processing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth,... See more

Company replied

Rated 5 out of 5 stars

The service was excellent from start to finish. The staff were professional, friendly, and kept me informed throughout the process. My tax refund was handled quickly and everything was explained clear... See more

Company replied

Rated 5 out of 5 stars

The staff is very much on the ball about communication and is knowledgeable about the process . Stay patient and trust the team to get you your return. I highly recommend!

Company replied

Rated 5 out of 5 stars

To be honest, have worked with you guys for the past two years now, all I can say it wow 👌 everything seems amazing 👏 documentations and updates 😀. I'm looking forward to next tax year. Thanks I... See more

Company replied


Company details

  1. Tax Consultant

Written by the company

Go Tax Refunds is a UK-based tax refund service that helps workers check whether they may have overpaid tax and, where applicable, claim money back from HMRC. Go Tax Refunds supports customers by reviewing their information, identifying potential entitlements, and managing the tax refund process clearly and straightforwardly. The service is designed to be simple and accessible. Customers complete an online check, and the Go Tax Refunds team handles the claim on their behalf while keeping them informed throughout. Customer feedback helps the company continually improve how it supports people through their tax refund journey.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(287)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and very honest friendly I…

Very good and very honest friendly I am happy with the

28 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

I was well informed on how the refund…

I was well informed on how the refund process would be, I received prompt and clear reply to my concerns, I received the refund as calculated.

5 September 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

My experience was great and…

My experience was great and transparent,they are very professional and have good communication skills

5 September 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

The process was easier and…

The process was easier and understandable

19 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Sperd

was quick got my refund earlier than expected

3 September 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Professionalism

Professionalism, effective and goodd communication

26 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Excellent

The process was smooth

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Quick and easy

Quick and easy, the staff guide you through the whole process

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 3 out of 5 stars

I don’t like the 30% taken off refund …

I don’t like the 30% taken off refund it’s way too much please . Out of 900 plus , they collected almost 400? That’s really much considering this is an expenses .

22 August 2026
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Reply from Gotaxrefunds

Thank you for your feedback. We understand that seeing the fee deducted from your refund can feel significant.

However, our 30% fee is clearly explained from the outset and agreed before we begin the service. We do not charge an upfront fee; instead, our fee is taken from the refund we successfully recover for you.

This service involves a considerable amount of hands-on work from our team, from preparing and managing the claim through to dealing with the relevant parties and securing the refund. We’re proud of the service we provide and the results we achieve for our clients.

We appreciate that nobody likes paying fees, but the 30% charge reflects the work involved in successfully recovering these funds on your behalf.

Thank you for using our service, and we hope this helps clarify the charge.

Rated 5 out of 5 stars

Great service

Great service, staff always helpful and the process was smooth thank you

26 June 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Gotaxrefunds. They helped me successfully with my tax refund, and the whole process was smooth, straightforward, and stress-free. The staff were helpful and professional throughout, and I was kept informed along the way. I would definitely recommend their service to anyone looking for help with their tax refund.

19 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Wouldnt mind referring my friends to…

Wouldnt mind referring my friends to this company. Sharon was very helpful, always available to answer all my questions. Everything was explained well and all was clear. The whole process went smooth, cant complain about anything. Thank you guys, its always a pleasure working with you.

25 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Very reliable and been consistent.I…

Very reliable and been consistent.I highly recommend them.No need to worry.

25 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Very helpful

Very helpful and went through step by step

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Good service

Good service

25 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

Excellence and High Standards

My experience was just wonderful. I have been working with Gotaxrefunds every year now since I found out about them. They are efficient, honest, transparent and very good communicators. They have always kept me updated and they have made all my claims possible. Thank you to the whole TEAM for a job well done. Excellence and High Standards

21 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 3 out of 5 stars

Transparency

I was glad i received my tax refund, however i was not happy that it did not include the promised payment of reffering an individual, i also did not like lack of transparency of what the amount of fees was going to be deducted as payment for the service it all seemed dodgy hence i did not trust outco
E that led to the final fees i received.

22 July 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your feedback, and we’re pleased to hear that you successfully received your tax refund.

Just to clarify, referral payments are separate from your tax refund and are paid once the person you referred has completed their claim with us. They therefore wouldn’t be included within your tax refund payment.

We’re sorry to hear you felt there was a lack of transparency around our fees. Our fee is 30% of the claim value + VAT where we are successful in claiming a refund for you. This covers the hands-on service we provide, managing the claim from start to finish and ensuring the information submitted is accurate.

We appreciate your feedback and will take it on board as we continue to make our communication around fees and referral payments as clear as possible.

Rated 5 out of 5 stars

Highly recommend

Go tax refunds where amazing with my tax rebate. Never done it before so they went though every step and helped me all the way through. Great communication within the team and couldn't be happier with the service they provided for me. Really kind and very helpful. Would definitely recommend 😊

21 August 2026
Unprompted review
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

Rated 5 out of 5 stars

My experience with Gotax.refund is a…

My experience with Gotax.refund is a lovely one, they are very good at what they do, they are never tired of sending emails, messages etc, just to make sure they get the work done. Weldone guys. Thank you for your help.

19 August 2026
Gotaxrefunds logo

Reply from Gotaxrefunds

Thank you for your fantastic review and for choosing Go Tax Refunds.
We're delighted to hear you had a positive experience with our service. Making the tax refund process simple and stress-free is our top priority, so it's great to know we've been able to help.
If you know any friends, family, or colleagues who may be due a tax refund, simply click the link
below to refer them. You'll earn £50 for your first successful referral and £50 for every successful referral after that, with no limit on the number of referrals you can make.
👉 Click here to refer a friend: https://www.gotaxrefunds.co.uk/refer-a-friend
Thank you again for your support and recommendation – we truly appreciate it.
Go Tax Refunds

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