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Review summary

Created with AI, based on recent reviews

Evaluating 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the efficiency of the delivery service, often noting that items arrive quickly and in excellent condition, sometimes even earlier than expected. Many appreciate the responsive and helpful customer service, which promptly addresses inquiries and provides support. However, some customers were dissatisfied with unexpected additional costs, particularly customs fees and taxes, which were not always clearly disclosed upfront. A few other people also felt that there were issues with order accuracy, such as receiving an incorrect item or an incomplete order, and some mentioned concerns about product authenticity or packaging quality.

What people talk about most

Product

Customers had positive experiences with product quality and availability. Many reviewers found products that... See more

Order

Consumers have mixed experiences with orders. Many customers report positive experiences, praising fast... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast shipping times, even for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Price

Users describe ambiguous interactions with price. Many reviewers express frustration with unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I gave away a really useful product to a friend and tried to buy a replacement. I had difficulties as they stop producing this model, I found it on GoSupps website and placed an order. Their response... See more

Company replied

Rated 4 out of 5 stars

Ordered some cooking items and paid 19.99 shipping for anywhere in the world, as advertised. But no one mentioned duty fees. DHL held me to random wanting more than item cost to deliver in the US. Thi... See more

Company replied

Rated 4 out of 5 stars

29/1/26 Thank you for your swift reply. Order number update as requested #2500341514. Second time ordering specific cat food that I can’t get while I’m here in the US. Ordering & shipping were ex... See more

Company replied

Rated 5 out of 5 stars

It might seem like a small thing, but being able to get something I genuinely needed (and couldn’t find anywhere else) made a big difference. I was a bit unsure at first since I hadn’t used GoSupps be... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

BIGGEST Supps Selection on Earth!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Super smooth experience

Super smooth experience. Ordered in a few minutes and received my package earlier than expected. Very happy!

14 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Rish 😊

We are really happy to hear everything was smooth from ordering to delivery and that your package arrived earlier than expected 😀

Rated 5 out of 5 stars

Problem with a new Rotadent electric toothbrush

Right from the start of my problem, GoSupps was very attentive to my issue. They tried two different approaches to resolve my issue. However, the problem could not be resolved because of a third party refusing to comply.
Therefore, without hesitation GoSupps offered me a refund on my Rotadent electric toothbrush.
The refund was greatly appreciated!!
Thank you goSupps team!

25 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Fiddler 😊

We truly appreciate you sharing the details of your experience and we are glad our team stayed attentive and explored every possible option to help 🛠️

Even though the issue was beyond our control we are happy the refund solution worked for you and that it was appreciated 💫

Rated 5 out of 5 stars

Customer service is excellent & very…

Customer service is excellent & very responsive. Product quality is outstanding. My only disappointment was price point. But overall positive experience.

24 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Shannon

😊 We really appreciate your kind words about our customer service and product quality 😀

We understand your thoughts on pricing and we truly value your honest feedback as it helps us improve while still delivering a great overall experience 🙏

Rated 1 out of 5 stars

Buyer beware you will get hammered with import taxes to the usa.

Didn't know to get an extra $30 in import taxes ,which has to be paid before even getting your goods!! The items were delivered in good condition but with the extra import taxes won't order again .
So if you order from there don't be surprised by having to pay EXTRA taxes .

24 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

We are really sorry Ms Susanne for the surprise with the import taxes and we truly understand how disappointing this can be even though the items arrived in good condition.

We would really appreciate it if you could update your review with your order number so we can review the case in detail investigate further and see how we can help and improve this experience for you.

Rated 5 out of 5 stars

My experience is just overwhelming…

My experience is just overwhelming positive. Its not easy to find an online shop that delivers so well on product quality and delivery reliability. I would happily recommend this shop to anyone looking for quality supplements and good customer service

4 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much davys 😊

We are truly happy to hear that your experience was so positive and that our product quality and delivery reliability stood out to you 😀

Your recommendation means a lot to us and we are always here to support you whenever you need anything 🙌

Rated 5 out of 5 stars

Great value and good offers

Great value and good offers. Gosupps offers discounts and promotion on supplements. A lot of repeat customers mention this blend of value and quality be as a big reason they keep coming back

2 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Kamal 😊

We really appreciate you highlighting the value and quality our customers enjoy and we are glad the discounts and promotions make a difference 😀

Rated 5 out of 5 stars

Customer support responded quickly and…

Customer support responded quickly and resolved my issues. I like Gosupps and I will be making more orders soon.

1 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much ROSELYNE 😊

We are really glad to hear that our customer support could resolve your issue quickly and make things smooth for you 😀

We truly appreciate your trust and we look forward to serving you again very soon 🌟

Rated 5 out of 5 stars

Excellent Service !

22 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Sonia 😊

We are delighted to hear you had an excellent experience and truly appreciate your kind words 😄

Rated 5 out of 5 stars

I got the supllements for my sister

I got the supllements for my sister. They have wide range of products where you get everything you want. It was my second order and got items on tome. I really loved Gosupp service.

7 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Simran 😊

We are happy to hear your sister loved the supplements and that our wide range made it easy to find everything you wanted 😄

Getting your second order on time and enjoying the service truly means a lot to us and we appreciate your trust 🙏

Rated 5 out of 5 stars

Overall, a very reliable website

Overall, a very reliable website for supplements. I feel comfortable recommending GoSupps to others.

20 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Lucy 😊

We are glad to hear you find our website reliable and feel comfortable recommending GoSupps to others 😄

Your trust and support truly mean a lot to us and motivate our team every day 🙏

Rated 5 out of 5 stars

Support during busy days

Support during busy days, my order was delivered without delay. That really impressed me

10 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Emily 😊

We are really glad to hear your order was delivered on time even during busy days and that this impressed you 😄

Rated 5 out of 5 stars

Really happy with the purchase

Really happy with the purchase. The supplements arrived quickly and were well packed. Everything felt genuine and fresh.

1 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Shine 😊

We are glad to hear you are really happy with your purchase and that everything arrived quickly and well packed 😄

Knowing the supplements felt genuine and fresh truly means a lot to us and we appreciate your trust 🙏

Rated 5 out of 5 stars

This store has become my regular place…

This store has become my regular place for supplement. Consistent quality and dependable delivery.

9 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Dhanshree 😊

We are really happy to be your regular place for supplements and to hear that the quality stays consistent every time 😄

Dependable delivery is something we work hard on and your trust truly means a lot to our team 🙏

Rated 5 out of 5 stars

Prices are competitive and they often…

Prices are competitive and they often have good deals. Makes it easier to stick to my supplement routine

7 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Tayne 😊

We are happy to hear our competitive prices and good deals help you stay consistent with your supplement routine 😄

Rated 5 out of 5 stars

I really liked Gosupp service

I really liked Gosupp service, they delivered the items on time. They have easy communication which really helped me in the process. Thankyou Gosupp!!

8 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Shawn 😊

We are really happy to hear you enjoyed our service and that your order arrived on time 😄

Easy and clear communication is very important to us and we are glad it made your experience smoother 🙏

Rated 2 out of 5 stars

Sneaky, unexpected $53 duty fee

I was happy to have found a product I couldn’t find in many places BUT 1. I didn’t realize how small the product would be (my issue!) and 2. I had to pay a $53 duty fee!!! This was on top of the $19 shipping fee. Never again. So I ended up paying almost $200 for four small travel sized items. Never again. I don’t know why they’re not showing the exorbitant duty fee explicitly on their site or when you are placing the order

18 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

We are truly sorry Ingrid for the frustration caused by the unexpected duty fees and we completely understand how disappointing this experience was.

If you are open to it, we kindly ask you to update your review with your order number so we can investigate this case in detail and see how we can assist or fix this immediately.

Rated 5 out of 5 stars

Very smooth experience

Very smooth experience. From placing the order to delivery, everything was hassle free and well communicated

2 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Paula 😊

We’re glad to hear everything went smoothly from ordering to delivery and that the process was clear and hassle free 😄

Rated 5 out of 5 stars

The package was secure and…

The package was secure and professional. My items arrived exactly as described.

3 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Rachel 😊

We’re happy to hear the package arrived secure and professional and that everything was exactly as described 😀

Rated 5 out of 5 stars

Personally

Personally, I am very impressed with Gosupps. They stock hard-to-find supplements and vitamins, and they always ship on time. Thanks

1 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thanks so much Brirop 😊

We’re really glad to hear you’re impressed with our hard to find selection and our on time shipping 😀

Rated 5 out of 5 stars

I would like to thank the customer…

I would like to thank the customer service staff for their prompt response and for expediting the delivery of our products without delay. I would also like to thank Mr. Andrew Davis and his team, The Happiness Squad Team. I will definitely be visiting your website again to make a purchase, and I encourage anyone hesitant to buy to do so with confidence.✌️🌹👍

13 January 2026
Unprompted review
GoSupps.com logo

Reply from GoSupps.com

Thank you so much Obaid 😊

We’re truly grateful for your kind words and for recognizing our customer service team for their prompt support and fast delivery 🤝

A special thank you for mentioning Mr Andrew Davis and The Happiness Squad Team your trust and encouragement mean a lot to all of us 🌟

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