Superscript Reviews 3,214

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive communication, and professional approach, making the process smooth and stress-free. Many people found the service to be top-tier, efficient, and easy to use, with a clear explanation of everything. The pricing is frequently highlighted as amazing and competitive, often being more affordable than other providers, and the customer service is described as exceptional, responsive, and friendly. Reviewers also appreciate the intuitive website and straightforward user experience. However, some customers were not happy with the customer service, describing it as dreadful or non-existent, and a few people mentioned a disgraceful service with difficult and painful experiences. There were also isolated instances where customers felt the company was not equipped for modern clients, citing issues with their signature tool and a lack of support when problems arose.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, often highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service, highlighting its swiftness, ease, and... See more

Price

Users describe positive interactions with price, often finding it competitive and affordable. Many reviewers... See more

Customer service

People report positive experiences with customer service. Many customers praise the excellent and... See more

User experience

Customers generally report positive experiences with the user interface, finding the website very easy to use... See more

Based on these reviews

Rated 5 out of 5 stars

I cannot recommend Superscript enough. After hitting a few roadblocks with our previous policy, we needed to get our insurance back in place quickly, and Kevin made it happen effortlessly. To say... See more

Company replied

Rated 5 out of 5 stars

We’ve been with this insurance company for several years, and recently there was some confusion with our renewal which caused our policy not to carry over. Even though we had to reapply as new cus... See more

Company replied

Rated 5 out of 5 stars

I had a truly stress-free experience with Superscript. They handled my claim efficiently and professionally, and the entire process ran smoother than I could have hoped. If I had kept up with their pa... See more

Company replied

Rated 5 out of 5 stars

So nice to speak with a real person who didn't just rattle off their list of questions with no rapport. Whilst I usually prefer to go direct for my insurance I used this site to compare my options a... See more

Company replied


Company details

  1. Insurance Agency
  2. Business Insurance Company
  3. Commercial Insurance Company
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insurance should be a smooth ride, not a hop, skip and a jump. That's where we come in. We’re Superscript, an insurance broker for small businesses, landlords and high-growth tech firms. We offer advisory and broking services for businesses facing complex risks, alongside an intuitive online platform where you can buy and manage your insurance in minutes.

Insurance for businesses big, little and bold.

Written by the company

No to cookie-cutter cover
When it comes to insurance, there’s no such thing as ‘one size fits all’. Our cover is tailored to you and can be adapted to meet your evolving risks.
Yes to five-star service
An in-house claims team, UK-based customer support, and specialist brokers who are truly experts in their fields.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I spoke with Kevin K who supported in…

I spoke with Kevin K who supported in arranging a number of insurances for my business.

He was friendly, clear and gave great service- answering any questions I had (even throughout T&C’s).

It was great to speak to a human at the end of the phone.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Good and fast service

Good comunications and manners ,straight to the point with no wasting time ,so far highly recomended

19 March 2026
Superscript logo

Reply from Superscript

Thanks for the awesome review, Dinko!

Rated 5 out of 5 stars

Straight to the point

The service was easy to use and fair on every grounds from start to finish.

12 March 2026
Superscript logo

Reply from Superscript

We're chuffed with your feedback, Tochukwu!

Rated 4 out of 5 stars

Renewal

Had to ask twice for someone to contact us but when they did it was swift and easy.

5 March 2026
Superscript logo

Reply from Superscript

Hi there, Brian,

Thank you for taking the time to leave a review.

We’re sorry you had difficulty reaching us initially, but we're glad to hear your issue is now resolved.

If there’s anything else we can support you with, please give our friendly team a call on 0333 772 0759.

Thanks,
The Superscript Team

Rated 5 out of 5 stars

Competitive

Competitive, easy site to deal with and helpful polite knowledgeable customer service

12 March 2026
Superscript logo

Reply from Superscript

Your review has made our day, Neil — thanks for taking the time!

Rated 5 out of 5 stars

Excellent and knowledgeable customer…

Excellent and knowledgeable customer service. Matched me with the perfect service for my specific needs as a fledging AI native tech start up.

12 March 2026
Superscript logo

Reply from Superscript

Glad to hear you've had such a great experience, Peter!

Rated 5 out of 5 stars

No policy details received.

No policy details or confirmation emails or texts were initially received. However, after contacting them, they were very helpful and promptly emailed me the policy details.

9 March 2026
Superscript logo

Reply from Superscript

We're so pleased to have helped, Hirji!

Rated 5 out of 5 stars

Excellent service

Customer service was excellent and kept us informed in every step and advise us the right way

1 March 2026
Superscript logo

Reply from Superscript

Glad to hear you've had such a great experience, Jay!

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