A year ago, I unwittingly subscribed through a supposed offer to buy a product I was interested in, which had nothing to do with this website. I managed to cancel the subscription without a refund. I... See more
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See what reviewers are saying
Zoe was willing to help me cancel my account.. She was so friendly and very good customer service.. I hope all will go well since she's handling my case as i subscribed by mistake and will definitely... See more
I'm impressed with how quick I received a reply and Carmen from the escalation team, has been so helpful. The issue has been addressed and I've had great communication from the beginning. Thank y... See more
The company had made an effort regarding my concern and genuinely has refunded me fee which has been deducted by an error . They did resolve the issue on the first instances upon explanation Thank... See more
Hasn’t replied to negative reviews
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the escalation team are responsive
the escalation team are responsive, and I've interacted with a few like Edith and Claire who have been very helpful 😀
A year ago
A year ago, I unwittingly subscribed through a supposed offer to buy a product I was interested in, which had nothing to do with this website. I managed to cancel the subscription without a refund. I spoke with three different customer service representatives to cancel the subscription, and they told me that if I left a good review, they would refund my money. They also wouldn't let me publish this complaint. As I said, a year has passed, and I haven't seen my money back.
not a fairly great experience
I have no idea what this company is. I thought I ordered a box of electronics and I started getting emails from here. I have no idea if the box I ordered is from here or not.
I don't like the idea that I don't know who you are. When I asked for cancelation of my membership that I didn't know I joined, the cancelation was immediate and I did like that. No hassles.
One thing that I found great about this…
One thing that I found great about this website is their customer dealing and quick response to our queries. Very considerate and understanding staff is dealing with us. I am quite satisfied.
grazie Kai for your support
The team is sensitive to client…
The team is sensitive to client concerns, and genuinely attends them in timely manner
I got fast response and they helped me…
I got fast response and they helped me to solve my problem.
with in 2 mins my problem was down and…
with in 2 mins my problem was down and sorted
scam products
Thanks for help
Issue is being handled well
Issue is being handled well
Helpful support
@ Emily
VPN I bought didn’t work
The vpn i bought had a code that didn’t work. I asked for another code but no response. Additionally i was shown that i will get new balance shoes at 10 euros from Decathlon so i bought the membership. Later got to know there is nothing as such
Issue is being handled well
Issue is being handled well
Helpful support
Problem to be solve
Pleasant day Kurt,
Thanks for the kind and also reaching me about my case, thank you very much I hope you / they can refound my money.
Best regards
Dan
I have just talked with Kate about a…
I have just talked with Kate about a problem with my bank account and a transaction I didn't want to do. Se was very supportive and I'm thankfull for her time on helping me with that.
Thank you for your support.
Thank you for your support.. I do appreciate, emerald
Casillas Was brilliant and dealt with…
Casillas Was brilliant and dealt with my problems swiftly
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