Ordering easy, Kept me up to date on shipping which was fantastic, package was great Styrofoam so no break or crack. The only thing is I wish the picture was darker and I wish they offered a light g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I purchased a personalized Xmas ornament for each of my grandchildren. I had no idea they were so fragile. My granddaughter took hers out of the bag and immediately dropped it and it broke in half. It... See more
Company replied
Ordered a shirt for my daughter's first Mother's Day. It was well made, featuring charming, colorful graphics that bring a joyful, festive feel to the day's celebrations. I know she will love it!
Company replied
GOSSBY was most helpful - after I submitted the order, I realized I had placed the images in the wrong order. They happily went into the order and rearranged the images so that they were placed corre... See more
Company replied
Company details
Written by the company
At Gossby, we strive for meeting your specific requirements for beautifully-designed and unique personalized products, including mugs and canvas. Open the door to the world of custom-made products with a diverse number of topics updated regularly - family, best friends, animals/pets, sisters, and so much more! We provide personalized mugs and canvas with a wide variety of custom-made choices, from hairstyles, clothes, skin colors, quotes, and many more. Various topics to choose from: family mugs, best friends mugs, sisters mugs, animals mugs, etc.
Contact info
6901 Riverport Dr, 40258, Louisville, United States
- (585) 366 8846
- support@gossby.com
- gossby.com
4.3
Excellent
37K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Experience was absolutely great..item…
Experience was absolutely great..item was recieved in great condition.. and I. A very timely fashion
4 February 2026
Unprompted review
Reply from Gossby
Hi Phil, thank you very much for taking the time to leave us a review. We’re so happy to hear that your item arrived in great condition and in a timely fashion. We hope it brings you lots of wonderful moments and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you!
Cute metal card,but has blue-ish tint
The card is cute, it's metal, But it has a blus-ish tint to it versus white. It's a Valentine's Day gift for my boyfriend, so I don't have time to return it.....
2 February 2026
Unprompted review
Reply from Gossby
Hi Nina,
I’m Jasper from the Customer Service team at Gossby. I completely understand how disappointing it must be to receive a product that didn’t meet your expectations, and I’m truly sorry for the frustration this has caused.
I’d like to take this opportunity to assist you further. We’ve sent you a request for more information so we can review the issue and find the best solution for you.
Looking forward to your reply and the chance to make this right.
Thank you!
Easy to customise
Easy to customise, website easy to navigate, and delivery was prompt.
4 February 2026
Unprompted review
Reply from Gossby
Hi Jessica! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with your purchase and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you!
Great quality for the price
I received my order in plenty of time for Valentines Day! I love the quality and the process of being able to create something personal and special. Would definitely recommend the product to others.
4 February 2026
Unprompted review
Reply from Gossby
Thank you so much for sharing your wonderful feedback, Pam! We’re thrilled to hear that you loved the quality, found the personalization process special, and received your order right on time for Valentine’s Day 💝 It truly means a lot to us that you’d recommend our product to others.
We hope your personalized piece brings you many happy moments, and we’d be honored to create more meaningful gifts for you in the future. Feel free to join our community on Facebook for exclusive offers, fun contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
Excellent customer service
Excellent customer service! I made mistakes on my order and they were able to make the adjustments right away. The product came out perfect
4 February 2026
Unprompted review
Reply from Gossby
Thank you so much for your kind words, Dee! We’re delighted to hear that our team was able to quickly assist with the changes and that everything turned out perfectly in the end. Providing excellent customer service is very important to us, so your feedback truly means a lot.
We hope your personalized piece brings you many happy moments, and we’d be honored to create more meaningful gifts for you in the future. Feel free to join our community on Facebook for exclusive offers, fun contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
Great customer service
The writing on 2 of the four mugs was not sharp. Letters appeared smeared. I was disappointed in the quality however I was contacted by Gossby and they immediately replaced the 2 defective mugs. Very pleased with the customer service.
2 February 2026
Unprompted review
Reply from Gossby
Hi Roberta,
I am Luna, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the products in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. To help me locate your order, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at wecare@gossby.com. I am more than happy to assist you anytime.
Looking forward to hearing from you soon. Thank you <3
HORRIBLE EXPERIENCE
DO NOT ORDER FROM THIS COMPANY. THEY DO NOTFOLLOW THROUGH.
2 February 2026
Unprompted review
Reply from Gossby
Hi Jim,
I am Luna from the Wecare team of Gossby. Thank you so much for spending time to give feedback about your experience. Please accept my deepest apologies for the issue.
As I truly want to listen to your problem and make things right, I've sent you a request for more information regarding your order. Could you please give us more information or send an email to wecare@gossby.com so I can check and assist you further? I am more than happy to make things right for you.
Looking forward to hearing from you soon. Thank you!
My wife said so...
I was unsure if my wife would like the mug so I only ordered one. Needless to say, she loves it. I haven't seen her so excited like that when I gave it to her since our wedding day. Now she told me to order one for all of us. Like a good husband, I do what I am told...lol. I definitely recommend this company for everyone. The customer service makes you feel like your talking to a family member or old friend. The delivery took less then a week, but that depends on where your shipping to. After you finish reading this review, go browse their site and see for yourself!
2 February 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Jonte! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
Why only 5 stars - here are 5 more *****
Why only 5 stars? Can't I make it 10? :) I am totally impressed with Gossby! My mug came super fast, great communication, exactly as I pictured it with precise detailing and the packaging? My goodness, even the postal service King Kong wanna-bees couldn't have hurt it, totally encased in styrofoam. I will definately be back!
2 February 2026
Unprompted review
Reply from Gossby
Hi Donna, thank you so much for this lovely review, we are so happy to hear you had such a good experience with us and that we were able to assist you in creating what you were looking for! Your kind words really lighten up our day! We wish you all the best things.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you then!
-Luna-
Ordering was easy and received fairly…
Ordering was easy and received fairly quickly. HOWEVER the case the picture gets put in is AWFUL. the case material is foggy and the picture is not very clear at all. You have to strain to see who the image is of. The case needs to be a clear plastic
2 February 2026
Unprompted review
Reply from Gossby
Hi Jason,
I am Luna, from Gossby Wecare team. On behalf of my company, I'm sincerely sorry that you received the product in that bad condition. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation.
I would like to take the opportunity to assist you further in this matter. An email has been sent to you from wecare@gossby.com. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
Beautiful ornaments
Beautiful ornaments, quality is great. Easy to order
2 February 2026
Unprompted review
Reply from Gossby
Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with Gossby and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you!
I absolutely love it. Yall did an amazing job.
Easy and came out great
2 February 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Heather! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
Easy to order
Easy to order, great options, fast production and shipping, as well as great customer service.
31 January 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Kayana! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies. See you there!
-Luna-
Excellent
Excellent! Vary happy to have it back! (The other one broke.)
31 January 2026
Unprompted review
Reply from Gossby
Thank you so much for your feedback, Morgan! We’re really happy to hear that you’re very pleased to have it back, It means a lot to know everything worked out and that you’re happy with your new order.
We truly appreciate your trust and are so glad our product could bring you joy. We’d love to continue providing great service to wonderful customers like you.
Don’t forget to join our Facebook community for exclusive offers, fun contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
Hope to see you there! 💙
Reply from Gossby
You are more than welcome, Silvia! Thank you very much indeed for taking the time to leave us a review. We hope that you will have lots of great moments with the item, and we look forward to serving you for many years to come.
Let's join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you!
Very nice made and my husband loved it
Very nice made and my husband loved it
30 January 2026
Unprompted review
Reply from Gossby
Thank you so much for leaving such a lovely review! He must be so lucky to have a sweet wife like you, Holly! Best wishes to you and your husband!
Don't forget to check out our community Gossby Buddies on Facebook to interact with us and other customers in a more intimate way and share meaningful moments: https://www.facebook.com/groups/gossbybuddies
Picture blurry
I got what i ordered in a perfect amount of time but the picture is very blurry.. That’s not what was advertised so I am kind of disappointed.
30 January 2026
Unprompted review
Reply from Gossby
Hi! I am Jasper from the Customer Service team of Gossby. I totally understand how disappointed you were when the product you've spent time waiting for does not meet your expectation, and I'm genuinely sorry for that.
I would like to take the opportunity to assist you further in this matter. An email has been sent to you from wecare@gossby.com
. Please check your inbox at your convenience. I am more than happy to make things right for you and look forward to hearing from you soon. Thank you!
Use them for all my personal gifts
Use them for all my personal gifts. Recipients love them . Quality is very good. Very happy
30 January 2026
Unprompted review
Reply from Gossby
Thank you for the kind words, Linda! We’re so happy that our products can bring you joy and happiness! We’d love to continue providing great service to awesome customers like you.
Don't forget to join our vibrant community on Facebook for exclusive offers, contests, and heartwarming stories: https://www.facebook.com/groups/gossbybuddies
. See you there!
this was the perfect gift
this was the perfect gift , it came out so cute . thank you so much !!
30 January 2026
Unprompted review
Reply from Gossby
We’re so happy to hear that the item was the perfect gift! 💖 Knowing it came out so cute and brought you joy truly means the world to us.
Thank you so much for taking the time to share your kind words — it’s feedback like this that inspires us to keep creating thoughtful, meaningful pieces. We’d be absolutely delighted to make something special for you again in the future!
If you’d like to stay connected, we’d love for you to join our Facebook community for exclusive offers, fun contests, and more:
https://www.facebook.com/groups/gossbybuddies
Hope to see you there! 😊
Grandson's first Christmas
I purchased a Christmas tree ornament for my grandson's first Christmas. On one side it had a picture of him in his leaving the hospital outfit. The other side capture all the important stats of his birth. It will be something I and my daughter (bought her the same one) will cherish for many years to come.
25 December 2025
Unprompted review
Reply from Gossby
Thank you so much for sharing this beautiful story with us, Dawn. We’re incredibly honored to be part of your grandson’s very first Christmas and to know that the ornament—capturing his first moments and birth details—means so much to you and your daughter. Knowing it will be cherished for many years to come truly warms our hearts.
Thank you for trusting us with something so meaningful. Wishing you, your daughter, and your grandson many joyful holidays and precious memories ahead
If you’d like to stay connected, we’d love to have you join our Facebook community for exclusive offers, fun contests, and more:
https://www.facebook.com/groups/gossbybuddies
Hope to see you there!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.