I had made gosolo account this week I transferred 680£ to account but its still on processing after 3 hours whereas transfer takes just minutes. I tried to contact through whatsapp but there’s no resp... See more
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See what reviewers are saying
Opening a business account for my limited company with GoSolo was super easy, and managing it through the app is dead simple. I mainly use GoSolo to generate invoices and get payments via QR codes (su... See more
As an accountant, I recently tried out the GOSOLO bank account application. It was a great experience - I was able to register limited companies with ease and in no time at all. The registration proce... See more
The baking has been working fine except 1 payment I sent has not been deposited on recipient account even after a week. The Whatsapp chat is a complete joke! They do not even know neither bother t... See more
Company details
About GoSolo
Written by the company
GoSolo is a business account for small businesses that allows you to set up a limited company online and open a business account in minutes.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Create a limited company, secure business account and manage finances…all in one app.
GoSolo is available on web, iOS and Android.
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- we@gosolo.net
- gosolo.net
4.0
Great
188 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great payment provider
Great payment provider. Kind and professional service! This is not a classic payment provider where you are a number!
24 August 2022
Reply from GoSolo
Thank you very much for your feedback! If you ever need any help, do not hesitate to reach out to us!
They are scammers
They are scammers. Don't create account on this platform. They are scamming with peoples.
26 August 2022
Unprompted review
Reply from GoSolo
Hello,
Thank you for taking the time to share your feedback!
If you can let us know more about the issues that you have encountered with GoSolo account, we'll be happy to assist you!
Please let me assure you that we're not a scam but an FCA regulated institution. If you have any specific queries with regards to your GoSolo account, do not hesitate to contact us at we@gosolo.net!
Kind regards,
Alice
I had made gosolo account this week I…
I had made gosolo account this week I transferred 680£ to account but its still on processing after 3 hours whereas transfer takes just minutes. I tried to contact through whatsapp but there’s no response from. It was the first time using gosolo transaction should be completed with minutes i dont know why this is taking time.
24 August 2022
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback!
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations as set out by the FCA. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts. Rest assured, such cases happen rarely. If you have any further questions with regards to the payment, please do not hesitate to contact us at we@gosolo.net!
Thanks,
Alice
Excellent support throughout the…
Excellent support throughout the process and very efficient support and timely
21 August 2022
Daniel Ban
Hello There
I want to make complain regarding this Rubbish Stuff
They don't answer on my calls and my family transfer me money and they block me!
I want to transfer the money back to the sender and close this Scammer! They try to stolen our money! Be careful guys. This is doggy
16 July 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! I'm sorry to hear about the experience you've had. Our team is looking into your query and will get back to you as soon as possible.
Please note that GoSolo as a registered EMD Agent under the UK FCA is required to comply with all the relevant financial laws and regulations. This means we are required to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you have questions, do not hesitate to contact us at we@gosolo.net
Kind regards,
Andrew
I got scammed using this bank
I got scammed using this bank. I have tried contacting them to see if I can recover the money since it was supposedly sent to an escrow account which hasn’t expired yet but they wouldn’t reply me.
12 July 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! I'm sorry to hear about the experience you've had. Please let me assure you that we're not a scam but an FCA regulated institution.
In order to resolve this as soon as possible, please reach out to us at we@gosolo.net. If your query is in relation to the account that you hold with GoSolo, please indicate your company name as part of the query.
Best regards,
Andrew
Salary paid
I am writing another review .my salary has been released .
This should not have happened in the first place .but most thing is that I got my money back and have a lot of apologise to make.
1 July 2022
Unprompted review
Where is My salary???
I am yet to receive my salary due to Go Solo taking their time releasing payment as if people do not have bills to pay and direct debits to make. Fix this quickly!!
1 June 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! We are sorry to hear that you have experienced difficulties with a payment.
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts.
We completely understand that payments being on hold cause inconveniences and understand your frustration. Rest assured, such cases happen rarely. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you haven't already, please contact us at we@gosolo.net so that we can resolve your query as fast as possible!
Best regards,
Andrew
My account closed and I was advised…
My account closed and I was advised that my remaining balance will be returned to the original source.
It is now 7 days since my account closure and they don’t reply to emails anymore even after sending all evidence requested. Would not recommend
15 March 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! We're sorry to hear that you had a negative experience with your GoSolo account.
GoSolo as a registered EMD Agent under the UK FCA is required to comply with all the relevant financial laws and regulations. This means we are required to act in line with laws that exist to combat illegal activities such as money laundering, financing terrorism, tax fraud, and abusive or fraudulent use of the account. In line with this, we review some of our customers’ transactions and account activities periodically – and as a result of these reviews, we may limit access or close your GoSolo account.
Please bear in mind that this process is entirely lawful and explained in GoSolo Terms and Conditions (https://gosolo.net/terms-and-conditions) —it’s a fundamental part of how we ensure that our customers and their accounts are kept safe.
If we are required to cease our business relationship we may not be able to disclose the cause or any further details for regulatory reasons.
If you have further questions, do not hesitate to contact us at we@gosolo.net
Best regards,
Alice
It’s Fast To received money but to pay…
It’s Fast To received money but to pay out it’s could take 3 days Or more which is really poor to pay staff ,my staff upset with me thinking I don’t want to pay him due to money not coming into his acct
Very poor for business
28 February 2022
Unprompted review
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! We are sorry to hear that you have experienced difficulties with a payment.
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts.
We completely understand that payments being on hold causes inconveniences and understand your frustration. Rest assured, such cases happen rarely. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you have questions, do not hesitate to contact us at we@gosolo.net
Best regards,
Sophie
I'm really happy with these guys what a…
I'm really happy with these guys what a great bank.
you will go a long way, much better than all the rest of the business banks out there ,keep up the good work 👍
1 January 2022
Unprompted review
GoSolo – really useful invoice/banking tool for my startup.
Overall, I found the GoSolo proposition unique and incredibly helpful for the startups that I manage. The opportunity to invoice and bank on the same application is a no-brainer, and while a young team, GoSolo are super responsive and helpful for a new challenger bank. Thanks!
8 December 2021
Not helpful
Not helpful and very slow to get back to me they been holding my money over 4 days no reason
8 December 2021
Reply from GoSolo
Hello!
Thank you for taking the time to share your feedback! We are sorry to hear that you have experienced difficulties with a payment.
As GoSolo is a regulated organisation, we are required to comply with all legal and regulatory obligations. Occasionally, this means that additional checks are required for payments that go through GoSolo accounts.
We completely understand that payments being on hold causes inconveniences and understand your frustration. Rest assured, such cases happen rarely. Each case requires time to be dealt with full diligence and attention, hence sometimes it takes longer than you might expect.
If you have questions, do not hesitate to contact us at we@gosolo.net
Best regards,
Andrew
Great business account
They have been so good, customer support respond on time, easy to use, but just need to improve on the in app account statement download so it will easy to download statement when needed
6 December 2021
Great service delivery
2 December 2021
Until today everything is perfect
Until today everything is perfect, my company started to growing.
Only one time happened my transfer's had delay, arrived on the next business day.
And the latest version of the app has 2-3 bugs, but I think they will fix this soon.
25 November 2021
Excellent Service
Excellent Service, I have account for several companies and have been with them since they launched the bank. No faults at all
25 November 2021
Excellent service
25 November 2021
I'm still waiting fir my card and I…
I'm still waiting for my card and I can't get any business done without the card
25 November 2021
Reply from GoSolo
Hi Olavio,
Thank you for taking the time to share your feedback.
We apologise for the inconvenience caused by this issue and we are working hard to resolve it as soon as possible. Our customer service team is getting in touch with you now to sort this out!
If you face any other issues, feel free to contact us at we@gosolo.net and we will work on resolving them for you.
Best wishes,
Alice
Fast, nice app, does what it says on the tin
Made several transactions and they have been seamless. Was very quick to set up. App is nice and fast. Good alternative to Tide, ANNA, Sum Up etc. Way better than Cashplus who took too long to show monies received.
4 October 2021
Unprompted review
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