Gosmokefree Reviews 

31,208
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,351 reviews, reviewers overwhelmingly had a great experience with this company. People consistently describe it as a top-tier online shop providing reliable supplies and excellent customer care. Consumers frequently praise the exceptionally fast delivery services, user-friendly website navigation, and very competitive prices available across an extensive range of quality vaping items. However, some customers also noted occasional issues with missing items inside their packages or valuable orders being left unattended on doorsteps without a required signature. A few reviewers experienced severe delivery delays or completely missing shipments, expressing deep frustration when attempting to resolve these unexpected problems through customer support channels.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast and reliable postage... See more

Product

Clients share positive opinions on product quality, highlighting great flavours, top quality items, and... See more

Price

Consumers find prices to be very competitive, affordable, and a great bargain compared to other websites.... See more

Service

Customers consistently note positive experiences with service, highlighting that ordering is very easy... See more

Order

Customers had positive experiences with order, highlighting the website as easy to use and the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always use smoke free for my refills & new barrels. I was thrilled to find out this order i got 5 new vape pod kits for£20 absolute bargain. Exceptional service & products as always.

Rated 5 out of 5 stars

Bit disappointed not to get prime cotton but if it was not available and sold out next one down should be ok I hope. Fast delivery so pretty satisfied will definitely use again😁

Company replied

Rated 5 out of 5 stars

Delivery, product and cost all first hand great 👏 Always a bit daunting when ordering from an unknown source but I will be sticking to them like glue!! 👍🏻

Rated 5 out of 5 stars

What a 1st rate company - another great experience and Simon on the support team went above and beyond to fix a problem that wasn't their fault - what are you waiting for? 10/10 ( 4 years later )

Company replied


Company details

  1. Electronic Cigarette Store

GoSmokeFree

Written by the company

Great Customer Support
As the name suggests, here at GoSmokeFree we are committed to helping as many smokers as possible switch over to vaping. How? We do so by debunking vaping myths, sharing industry news, offering you hundreds of high-end, yet affordable vaping items to get you started and help you build an enjoyable hobby that is as individual as you are.
Massive Range & Best Prices
We offer the very best prices in the UK on our vast e liquid and hardware range, starting with e liquids from only £1. All of our vaping stock is tried and tested so whether you are looking for e juice with various nicotine strengths and flavours, new coils, fancy trying out a different tank, are looking for vaping accessories or perhaps need a vaping starter kit to get you going, we have plenty of quality items for you to choose from. We offer same day dispatch if you order before 3pm so that you may have your order in your hands ASAP.
Latest Products
We know as vapers ourselves that in order to stay at the very forefront of the vaping industry that you need to go all out, and so we do. We regularly update our ranges and work hard to ensure that your experience with GoSmokeFree is a positive one that you want to share with others.
Commitment & Quality Assured
Our commitment to world-class customer service, which forms the very heart of our business, is what keeps people coming back time and time again. This is why we always go the extra mile to ensure that you are happy with your order.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.6

All reviews

(31,208)

1,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I have emailed you to say my parcel is missing

I have emailed you to say my parcel has gone missing 2 times with no reply
I’m £30 down and no product I’ve contacted all parties involved and had no response the shop say they don’t have it but DPD sent my a collection QR code I’ve been to the shop twice now
Where my parcel

21 July 2026
Gosmokefree logo

Reply from Gosmokefree

Apologies for the late reply. DPD were contacted on the same day (Friday evening) you advised goods were not at the location needed . They only replied on Monday there had been a routing issue and that they would get goods moved the correct pick up point for the following day. When goods arrived to the correct location, they updated you that the goods were there and you collected them on the same day (Tuesday). Thank you for your patience and sorry for the routing issue of DPD.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Quick delivery

18 July 2026
Gosmokefree logo

Reply from Gosmokefree

We're so glad you found our website easy to use and appreciated the quick delivery! Your positive feedback truly makes our day.

Rated 5 out of 5 stars

Good value fast delivery

Easy to navigate site. Great choice and competitive prices and offers. Speedy delivery wry.

20 July 2026
Gosmokefree logo

Reply from Gosmokefree

We're so glad you found our site easy to use and appreciated our selection and pricing. Your positive feedback about our speedy delivery is wonderful to hear!

Rated 5 out of 5 stars

Excellent service really happy

All items received the next day and very happy with products price items really cheap customers service excellent many thanks

17 July 2026
Gosmokefree logo

Reply from Gosmokefree

We're thrilled to hear that you received your items so quickly and are happy with your products! It's wonderful to know that you found our prices great and our customer service excellent. Thank you for your kind words.

Rated 5 out of 5 stars

As ualways A1

As always A1 juice at competitive prices plus quisk delivery, kudos!!!

19 July 2026
Gosmokefree logo

Reply from Gosmokefree

We are so happy to hear you enjoyed our juice and quick delivery! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent as always

Excellent as always

17 July 2026
Gosmokefree logo

Reply from Gosmokefree

We are so pleased to hear that we always provide you with a excellent service. Thank you for sharing your feedback

Rated 5 out of 5 stars

Always a good fast delivery experience

Always a good fast delivery experience. Always have stock of my required items unlike others.

18 July 2026
Gosmokefree logo

Reply from Gosmokefree

We're so happy to hear that you consistently receive fast deliveries and that we always have the items you need in stock. Thank you for your kind words!

Rated 5 out of 5 stars

Excellent service and products as…

Excellent service and products as always.

14 July 2026
Gosmokefree logo

Reply from Gosmokefree

We're so pleased to hear that you consistently receive excellent service and products from us. Your continued satisfaction means a lot!

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