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Gorilla AccountingReviews 

2,159
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, which makes a significant difference for business owners needing prompt answers. However, some customers also noted issues with clarity regarding charges and a lack of transparency in service itemization, leading to dissatisfaction with the fee structure. A few other people also felt that the service lacked the promised personalized support and regular check-ins, which made them question the value received.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and helpfulness... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and happiness with the... See more

Customer service

Customers had positive experiences with customer service, often highlighting the professional, responsive,... See more

Response time

Reviewers consistently express satisfaction with the promptness of responses, highlighting professional and... See more

User experience

Consumers find the user experience to be positive, describing the process as smooth, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Christian is the absolute best. Thank you for being such an amazing accountant and such a breath of fresh air dealing with finances. The entire team behind Gorilla are absolutely fab and always want t... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

About Gorilla Accounting

Written by the company

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We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,159)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been using Gorilla Accounting…

I have been using Gorilla Accounting for a few months now, and I have found them to be professional and helpful. Kulsum, my accountant, responds quickly to questions and gives clear answers. I am definitely happy I have chosen to use Gorilla Accounting.

14 April 2026
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Reply from Gorilla Accounting

Thank you for taking the time to share your experience with our team. We're beyond thrilled that Kulsum, your dedicated accountant, had been timely and knowledgeable.

Rated 4 out of 5 stars

Lack of advice on accounting. I'm disappointed. Later edit: They really took the feedback in a constructive manner. At least for now.

I use Gorilla for two years for both business and personal accounting. The team is normally responsive when I raised queries but the advice was not always useful and/or applicable. I had to come back with queries on info got through another businesses and confirm with them after instead of being advised since beginning. It felt that I, come to them with solution to make the tax more efficient. Another accountant identified some missed opportunities to do business in a more tax-efficient way. I am also disappointed that my personal tax support didn’t offer efficient and forward-looking advice with some possible scenarios I needed to understand how to plan and execute the best way, to achieve the company goals.
Later review: They come back and offered some advice, reactive but still useful. They got my suggestions in a constructive manner and show will to improve. I'll give more time to give the chance to do it.

14 April 2026
Unprompted review
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Reply from Gorilla Accounting

Hi Manta,

Thank you for taking the time to share your feedback - any feedback given on the service we deliver is greatly appreciated.

We’re sorry to hear that your experience didn’t feel as proactive or useful as it should have. Providing clear, forward-looking advice is something we take seriously, so it’s important for us to understand if something hasn’t been delivered in the way we expect.

Following our recent call, we were pleased to clarify that advice had been shared ahead of the tax year end via email, along with an attempted call and voicemail on the same day. We completely understand how easy it is for things like this to be missed, but we recognise that if the communication isn’t seen at the right time, it can understandably feel like the support wasn’t there when needed.

We’re glad we were able to help you achieve the outcome you were looking for, and it’s encouraging to hear that the follow-up support has been useful and the feedback provided on this will be passed over to individuals who assisted.

We’ll continue working on making our communication as clear, timely and visible as possible to ensure you always feel fully supported.

Thank you
Gorilla Accounting

Rated 5 out of 5 stars

Great!

We swapped to Gorilla Accounting based on recommendation and haven't looked back. Clare and the rest of the team are very knowledgeable, friendly and always happy to go through any questions you might have. Great service and value overall.

14 April 2026
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Reply from Gorilla Accounting

We're so pleased that you switched to Gorilla Accounting! It's wonderful to know that Clare has taken great care of you and your business.

Rated 5 out of 5 stars

Very reliable

Very reliable, always met my accounting needs and have received prompt service every time i've enquired

20 March 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Friendly and helpful service

Our accountant Hannah is always quick to respond and really friendly and helpful, saving me lots of time in figuring out how to manage information in Freeagent and maximise the business. Thank you!

20 March 2026
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Reply from Gorilla Accounting

Thank you so much for your kind words! We’re delighted to hear how helpful Hannah has been in supporting you.

Rated 5 out of 5 stars

Great accountants

Fast responses, diligent work, flexible and efficient. My accountant Ronnie is the best

23 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so pleased that Ronnie has been timely and knowledgeable.

Rated 5 out of 5 stars

Great service

Great service, great people

20 March 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Do everything I need

I stepped into contracting outside IR35 2 years ago and they have helped me tremendously and made it so easy. I was initially worried hearing other peoples woes with accounting but Gorilla Accounting have taken the stress out of it for me. Both Nathan and Hannah have been polite and professional

20 March 2026
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Reply from Gorilla Accounting

It's great to hear that our team, especially Hannah and Nathan, have helped to guide you through as you began contracting. We're so pleased that we've been able to take the stress away for you.

Rated 5 out of 5 stars

Great service from Hannah

I’ve had a very good experience with Gorilla Accounting and have been a customer for about 7 years+.
Hannah has been brilliant throughout — quick to respond, efficient, and always helpful. She regularly goes over and above, and I never feel like i’m being left waiting around for an answer.
Really pleased with the service and would happily recommend them and Hannah.

20 March 2026
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Reply from Gorilla Accounting

Thank you for writing such a wonderful review about your time with Gorilla and it's amazing to hear that we've provided for you and your business for the last 7 years. We're so pleased that Hannah has gone above and beyond so we'll be sure to pass your kind words on!

Rated 1 out of 5 stars

Sadly the service was not as advertised

I was sold a package as being perfect for those who have never ran a limited company before and would be supported throughout. All sounded great on the surface and the initial setup of the company was smooth but quickly ran into issues after that point. They struggled to advise me on the best route for tax efficiency or the best way to pay ourselves, most of the information given was things I could already find online. Advice around expenses was very generic. Certainly didn't fee like a tailored service for my situation which is what I was led to believe.
The regular check-ins that were part of my package never happened. Constant mix-up between what I was being told at one point to the next.
I do not know for sure but it certainly felt like I was just given a very junior person and was paying a monthly fee for next to nothing.
I returned to my original accountant from when I was self employed and learned more from a one hour meeting with them than my entire time with Gorilla.

6 October 2025
Unprompted review
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Reply from Gorilla Accounting

We’re sorry to hear that your experience didn’t meet expectations, as this isn’t the standard we aim to deliver – and we believe our other reviews are reflective of this.

At the time, our management team did reach out to discuss your concerns and better understand how we could support you, however the call was unfortunately cancelled, and we didn’t have the opportunity to resolve things together.

Our service is designed to provide tailored, proactive support - particularly for first-time limited company directors, so it’s disappointing to hear that you felt the advice provided was too generic or inconsistent. We take feedback like this very seriously and continuously review how we communicate and provide guidance to our clients to ensure they feel fully supported.

If you would be open to it, we would still welcome the opportunity to have a conversation and address your concerns directly.

We wish you all the best going forward.

Thank you
Gorilla Accounting

Rated 5 out of 5 stars

Would recommend

As a new customer I am very satisfied with the help I am getting. Matthew is always answering my emails very quickly.

16 March 2026
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review. It's great to know that you're happy with the service you've received.

Rated 5 out of 5 stars

OUTSTANDING!

OUTSTANDING!! So helpful, knowledgeable and prompt to respond and take action. Excellent at what they do.

17 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave 5 stars! We're thrilled that our team provided an outstanding service.

Rated 5 out of 5 stars

Emma Taylor was great to speak to

Emma Taylor was great to speak to. Very professional and explained everything I needed to know. Will be using gorilla accounting for my businesses. 🌟🌟🌟🌟🌟

16 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for recognizing Emma’s expertise! We’re delighted to hear that she was both professional and proactive in guiding you through the sign-up process. I’ll make sure your kind feedback is shared with her.

Rated 5 out of 5 stars

So Glad I Switched!

More than happy with Gorilla Accounting. James is brilliant. Always a swift response. Happy to have virtual meetings. Guided me through learning new software. I would heartily recommend this company. So glad I switched.

16 March 2026
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Reply from Gorilla Accounting

It's super important that our accountants are timely and proactive so its great to know that James is swift in his responses and has the ability to guide you through new software. We're so happy you switched!

Rated 5 out of 5 stars

I have recently moved to gorilla…

I have recently moved to gorilla accounting (Connor G.) and was very impressed with their onboarding process.

Moving away from our previous accountant has been seamless, and the advice given to date has been excellent - looking forward to a continuing business relationship.

16 March 2026
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Reply from Gorilla Accounting

Thank you for this 5-star review! We're thrilled that you found our onboarding process impressive and moving from you previous accountant has been seamless. We're looking forward to working with you!

Rated 5 out of 5 stars

Faultless service

Gorilla Accountancy is my first experience of using an account. I've found them to be engaged, professional, and knowledgeable. The process has been straight forward to set up and easy to understand. I'm grateful for the guidance and step by step instructions that I've received from Gorilla and my accountant Anne-Marie. I feel confident that my business is being very well looked after

16 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that you feel your business is in safe hands and that our process has been straight forward.

Rated 5 out of 5 stars

Super efficient and friendly

Super efficient and friendly. I like the free agent software and have had great service from accountant Kulsum Fefarawala
I’d highly recommend Gorilla and Kulsum

13 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! It's great to know that the FreeAgent software provided in our accountancy package has been useful and that Kulsum has provided great support. Thank you for your recommendation and I'll be sure to pass your kind words on.

Rated 5 out of 5 stars

Great experience with Gorilla Accounting

I would highly recommend Gorilla Accounting for anyone moving into contracting. Starting my own company was a daunting prospect but Gorilla made the whole experience easy and straight forward. From registering the company through to day to day management of the accounts in FreeAgent. My dedicated accountant, Kulsum, has been so supportive, prompting me when something is due and responding quickly when I need advice. She always takes the time to explain things clearly. Thank you.

12 March 2026
Unprompted review
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Reply from Gorilla Accounting

We're beyond pleased that our team have been able to make the experience straightforward and easy for you. Thank you or taking the time to leave a review and I'll be sure to pass your kind words on.

Rated 5 out of 5 stars

Very good service

Have been guided through this part of my first company ownership really well by Gorilla, thanks to Kulsum. Always available for questions, prompt preparation of filings, and v good advice on efficiency. Would definitely recommend their services.

10 March 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for taking the time to leave a review! We're so happy that Kulsum has provided such a proactive and knowledgeable service. Thank you for your recommendation.

Rated 5 out of 5 stars

I've been using Gorilla Accounting a…

I've been using Gorilla Accounting a number of years and Daniel and the supporting team have been amazing. Well priced, always available and quick to answer any queries, I'd highly recommend.

25 February 2026
Unprompted review
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Reply from Gorilla Accounting

Thank you for leaving a great 5* review! We're so pleased that Daniel has been amazing throughout your years with Gorilla.

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