Banner for Gorilla Accounting

Gorilla AccountingReviews 

2,160
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 234 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the exceptional staff and seamless service. Customers consistently praise the staff for their helpfulness, professionalism, and prompt responses to all inquiries, making complex financial matters clear and manageable. Many people appreciate the personalized guidance and support, especially new business owners and contractors, finding the overall user experience to be stress-free and efficient. However, some customers also noted issues with transparency regarding charges and a lack of clear communication about the work being performed on their behalf. A few other people also felt that the service was not as tailored as promised, and that regular check-ins did not occur, leading to a less hands-on experience than expected.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

People report positive experiences with service, often describing it as professional, supportive, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, knowledge, and... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and quick replies to... See more

User experience

Clients share positive opinions on user experience, highlighting a smooth, professional, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I moved from contracting inside to outside IR35 towards the end of last summer, and the unknowns were very daunting. I’d originally chosen an accountancy firm I could never get hold of, so I had to sw... See more

Company replied

Rated 5 out of 5 stars

I’ve had a few accountants and they’ve always been quick to take money and slow to service your needs . I transferred to gorilla 6 months ago and, along with FreeAgent, have had trouble free su... See more

Company replied

Rated 5 out of 5 stars

Gorilla are first class! For me as a new business owner, they are exactly what I need. Connor has been exceptional providing guidance every step of the way, helping me navigate through, and being ava... See more

Company replied

Rated 5 out of 5 stars

Lee is reliable and helpful and I feel secure with Gorilla in that I feel like they keep me on top of what needs doing for my accounts. The only thing that could improve the experience of gorill... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Tax Advisor
  4. Tax Consultant
  5. Tax Preparation
  6. Tax Preparation Service

About Gorilla Accounting

Written by the company

Get an Instant Quote

We’re specialist accountants for the self-employed and small businesses and are proud to be the UK’s most trusted accountancy firm.

Our pricing is transparent and our fixed-fee accountancy packages are great value and all-inclusive. You’ll work with your own dedicated accountant who will expertly manage your business and personal accounting needs, ensuring all your tax obligations are met as well as providing unlimited personalised support and advice.

As technology-focused accountants, we’re proud FreeAgent Platinum Partners and provide award-winning FreeAgent accounting software to our clients, inclusive in our accountancy packages, saving you up to £330 per year. Our software is fully compliant with Making Tax Digital (MTD) requirements, and we support clients with MTD registration, digital record-keeping, quarterly submissions and final declarations, helping sole traders and landlords stay compliant with HMRC while simplifying their accounting and tax obligations.

Our Client Service Guarantee means you’ll always receive a quick response to your queries. If you contact us before 3pm on any working day, we guarantee to respond the same day or we’ll issue you with a £50 payment.

If you’re unhappy with the service from your current accountant, our streamlined switching and onboarding process makes things easy. We’ll take care of everything so you’re set up and enjoying our service in no time.

Click below to get an instant quote today.

Get an Instant Quote

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,160)

208 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt Langham at Gorilla

My Accountant Matt Langham at Gorilla, is amazing. Extremely technical, and understanding, approachable and helpful. He has a wealth of experience and explains the issue carefully and always follows up in an email. The rest of the team at also very helpful.

8 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your kind words! We’re thrilled to hear that Matt has been able to support you with such a thorough, approachable, and helpful service. It’s great to know his technical expertise and clear communication have made a difference for you.

Rated 5 out of 5 stars

My accountant

My accountant, Lisa, made me feel really confident in the way I can see my business. She gave me her time to explain all the things I didn't understand and was able to deliver a quick turn around with paperwork when I needed it. Really grateful!

8 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for sharing such lovely feedback! We’re so pleased to hear that Lisa was able to give you clarity and confidence in managing your business. It’s wonderful to know she took the time to explain everything clearly and supported you with a quick turnaround when needed.

Rated 5 out of 5 stars

Gorilla Accounting are my trusted partners

Gorilla Accounting have been an amazing addition to my business. They are quick to respond, very helpful with my (many) questions and excellent at what they do. They understand the complex world of HMRC in great depth and have advised me on a whole range of things that have made my accounts just work. I've had experience with various accountants and these guys blow them away. Highly recommended.

8 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your fantastic feedback! We’re delighted to hear that our support has made a real difference to your business and that you’ve found our advice and responsiveness helpful.

Rated 5 out of 5 stars

Transformed my bookkeeping, saved me time and money

Gorilla Accounting has made my bookkeeping so much easier to understand and keep on top of. The software makes VAT a breeze with no issues, which has saved me loads of time.

My old accountant made everything feel like hard work and was hard to get hold of. With Gorilla the customer service is excellent, and the best part is I’m paying less than half what I was before and getting a much better service.

Big thanks to Richard for getting me set up and to Nathan and Harry who are both brilliant at what they do.

8 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for sharing such a brilliant review! We’re so pleased to hear that our service and software have made your bookkeeping and VAT much easier to manage, and that you’re saving both time and money. We really appreciate your feedback and look forward to continuing to make things simple for you.

Rated 5 out of 5 stars

I have been with Gorilla for 6 years…

I have been with Gorilla for 6 years now (specifically Ashley Edwards) and they have been helping with my accounting for three limited companies. Prior to Gorilla I bounced between various other accounting practices only to be frustrated and often annoyed, but Gorilla and Ashley have been a breath of fresh air. Extremely capable, smart, forward thinking and completely reliable. Everything you would want from an accountancy firm and more! Thank you Ashley and Gorilla!!

8 September 2025
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your kind words and for being with us for the past six years! We’re delighted to hear that Ashley and the team have been able to provide the reliable, forward-thinking support you were looking for.

Rated 5 out of 5 stars

Amazing service

I've been working with the Gorillas team since the beginning of the year and I cannot fault their services.

They are very quick to reply to emails and always happy to jump on a call to answer any questions.

They are very knowledgeable and the Free Agent software they use is also very good. It integrates with your bank account, making the accountancy process automated. All this for a very affordable price. It's the perfect solution for small businesses like mine.

Special thank you to my accountant Lee who is very helpful and promptly replies to all my questions, and to Morgan and Courtney who supported me during Lee's holidays.

4 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for taking the time to leave such a thoughtful review! We’re so pleased to hear that you’ve had a great experience with our team and that FreeAgent has made your accounting process simpler and more automated.

Rated 5 out of 5 stars

All very helpful and efficient.

We moved to Gorilla after our previous accountants ceased trading. The transition was smooth and our accountant Kieran is very responsive. When he isn't around, we get an email to say someone will be in touch, and they always are. All very helpful and efficient.

8 September 2025
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for sharing your experience! We’re glad to hear the transition over to Gorilla was smooth and that Kieran, along with the wider team, have been able to provide you with responsive and efficient support. We really appreciate your feedback and look forward to continuing to work with you.

Rated 5 out of 5 stars

Excellent service

We have been using Gorilla for around 8 years and they have been excellent at supporting our business as it evolves and grows. Our account manager is Rebecca Steele and she is just awesome! Highly recommended.

8 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your wonderful feedback and for trusting us with your business for the past eight years! We’re delighted to hear that Rebecca has been such a great support as your business continues to grow and evolve. We’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Gorillia Accounting - Anne-Marie

I have used Gorilla Accounting in the past and service and advice has been excellent, working in my best interests to ensure my accounts are as tax efficient as possible. Anne-Marie has and continues to be exemplary, fixing issues caused by my previous accounting firm, going above an beyond. Her approach and personal demeanor is tailored to my needs, accommodating and professional..... I cannot fault the service she has provided to date...thank you

I also find the Free Agent software easy to use and intuitive, which I cant say about other accounting software!

3 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your kind words and thoughtful feedback! We're absolutely delighted to hear that you've had such a positive experience with Gorilla Accounting, and especially with Anne-Marie.

We're also glad to hear you're enjoying FreeAgent, it's great to know the software is helping make your accounting tasks smoother and more intuitive.

Rated 5 out of 5 stars

How accounting should be done

I joined gorilla after a few years of a horrendous service by another accountantancy firm. I was new to running my own company and relied on the previous company for guidance and advice. I was let down badly in all respects. Once i joined gorilla it was an eye opening experience. Kinley at gorilla has been amazing, listens to my questions and concerns, gives me advice and guidance, and does everything in time and to a very high standard. I feel supported, reassured and completely comfortable with Kinley that i know I'm in good hands. I cannot recommend gorilla and Kinley enough.

3 September 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for taking the time to share your experience. We’re really sorry to hear about the difficulties you faced with your previous accountant, but we’re delighted that joining Gorilla has made such a positive difference for you. It’s fantastic to know that Kinley has provided the guidance, support, and reassurance you needed, and we’ll be sure to pass on your kind words to him.

Rated 5 out of 5 stars

Gorilla Accounting - Great for start-ups and very helpful

Gorilla Accounting have been reliable, efficient and always go above and beyond.

Whilst delivering their service with no issues, they have also made sure to be available when needed for any queries, questions or advice.

I have had quick answers and I have also had long phone calls where a member of the team will support and guide me.

Always there when I need them and they're on the ball, sorting everything out ahead of time so there is no last minute panic.

It's really helped, especially as a new business.

28 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that we’ve been able to support you on your start-up journey and provide the guidance you’ve needed along the way. Our team always strives to be proactive, approachable, and available, so it’s great to know that’s come through in your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service from Matthew and the team

27 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your kind words! We’re delighted to hear you’ve had an excellent experience with Matthew and the team.

Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. Clear single point of contact who looks after you

21 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your lovely feedback! We’re so pleased to hear you’ve had a friendly and professional experience with us, and that having a clear point of contact has been helpful.

Rated 5 out of 5 stars

James is very helpful and is always…

James is very helpful and is always speedy to reply and sort out any accounting problems that I need help with and points out where I can improve. Great service and communication.

13 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your kind words! We’re delighted to hear that James has been able to support you quickly and effectively, and that his advice has been helpful for improving your accounting processes. We really appreciate your feedback.

Rated 5 out of 5 stars

they are always available

they are always available. Their model of work is the best they assign you a dedicated accountant and all your request will be handled with that accountant. This is very efficient way than just spreading the tasks in the system. If I someday come back to the contracting world they will be my first choice again.

22 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for such a thoughtful review! We’re so pleased to hear that having a dedicated accountant has made the process smooth and efficient for you.

Rated 5 out of 5 stars

Review of Accountancy Service

I have a dedicated Accountant who replies to my queries in a timely manner. When he's on leave someone else picks up his emails and undertakes the work on his behalf. I don't have to worry about timings for my various HMRC submissions and other company related activities, as my Accountant gets in touch with me when something needs to be done and advises me accordingly. Overall, a streamlined easy to use service which leaves me care free and able to get on with fee earning.

22 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for sharing your experience! We’re so glad to hear that having a dedicated accountant, along with reliable cover when they’re away, has given you peace of mind. Making HMRC submissions and company tasks simple and stress-free is exactly what we aim for, so it’s fantastic to know our service has allowed you to focus on what you do best.

Rated 5 out of 5 stars

Accounting Services

We are a small recruitment business and have found Gorilla Accounting to be excellent. Their approach is streamline and efficient, exactly what we require. Jamie Morris in particular who handles our accounts has been fantastic. He always come back to us quickly with any queries we have and is always happy to help. A true professional.

22 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for taking the time to share your feedback! We’re delighted to hear that our streamlined approach has been a great fit for your business. It’s wonderful to know Jamie has been able to support you so effectively.

Rated 5 out of 5 stars

Great Support - 12 out of 10!

Gorilla was recommended to me from another consultant and I am so glad. Connor has been an amazing support since branching out on my own, his knowledge and experience shines through with every response. I greatly appreciate his time and reminders of next steps.

22 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for the incredible feedback! We’re thrilled to hear that your experience has been so positive and that Connor has been able to support you on your journey. We’ll be sure to share your kind words with him.

Rated 4 out of 5 stars

Excellent service!

Excellent service and good communication from accountant- Kieran. I also like the fact that I always get a reminder text about completing my self assessment.

15 August 2025
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you for your kind words! We’re thrilled to hear that Kieran’s support and communication have made managing your self-assessment easier. Our reminder texts are designed to make things as stress-free as possible, so it’s great to know they’re helpful.

We really appreciate your feedback and look forward to continuing to support you!

Rated 5 out of 5 stars

Gorilla Accounting - Lisa

I’ve been working with Lisa at Gorilla Accounting Services for several months now, and I can confidently say she is one of the best accountants that I have worked with. From day one, Lisa has been incredibly helpful, responsive, and knowledgeable. She took the time to understand my business and provided clear, practical advice that has made managing my finances so much easier.
Lisa's attention to detail and proactive approach have saved me time, stress, and money. She always makes sure everything is submitted on time and communicates clearly every step of the way.
If you're looking for a reliable, professional, and friendly accountant, I can't recommend Lisa at Gorilla Accounting enough.

18 August 2025
Unprompted review
Gorilla Accounting logo

Reply from Gorilla Accounting

Thank you so much for your wonderful feedback! We’re delighted to hear how much Lisa’s support has helped you and your business. We truly appreciate your recommendation and look forward to continuing to support you as your business grows.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look