I struck gold today when Julianna answered my call to AEGIS. She is most wonderful and patient beyond words in taking time to help me purchase a travel policy. She gave succinct explanations to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keyonna was great. I had a question that was not straight forward and she took the time to listen, and most importantly, was willing to say .. I am not sure, let me check. I am always thankful when a... See more
Wow, super EXCELLENT customer service. I had to call to change my insurance over to a different trip. Claire was the wonderful person who assisted me with the change. She was so helpful, patient, k... See more
The retreat I was going to in Ecuador was cancelled and the trip insurance I signed up for did not cover my cancellation of the trip “for any reason.” The agent I spoke with about filing a claim said... See more
Company details
Written by the company
Aegis Travel Insurance, the travel and events division of Aegis General Insurance Agency, provides flexible protection for today’s leisure and business travelers. The company draws on more than 30 years of industry experience to deliver tailored travel and event plans – from trip and event cancellation to comprehensive emergency coverage – that help travelers maximize value without paying for coverage they don't need. Its exclusive Stress Less Benefits help eliminate out-of-pocket expenses and claim processing through 24/7 global assistance services that can coordinate care, manage disruptions, and pay providers directly during covered events. By combining customizable coverage with hands-on support before, during, and after a trip, Aegis Travel Insurance empowers customers to go insured and go ready. Explore GoReadyInsurance.com.
Contact info
4507 N Front St, Suite 200, 17110, Harrisburg, United States
- 1-800-774-3959
- service@goreadyinsurance.com
- goreadyinsurance.com
4.3
Excellent
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go Ready has ghosted or scammed me.
Go Ready has ghosted or scammed me.
I tested + for Covid in port in Italy. Italian law required I self-isolate for 5 days. After excessive delays, I was eventually cut a check for a fraction of my hotel expenses, with no explanation. Literally.
My request for an EOB with payout calculation has been ignored for over 3 weeks.
So in addition to being sick and incurring additional expenses, 3 months later i'm still unreimbursed, frustrated and fighting for
1) the courtesy of a reply
2) an EOB
3) a calculation of interuption vs delay processing
4) appeal form/process
5) multi-state BBB complaint initiation
6) contacting MO state in Commissioner for advocacy
So I'd avoid Go Ready ins unless youre prepared to live without requested docuemtnation, reimbursement, return calls or emails and are prepared to get a crash course of consumer rights in your state, and the ins co presiding state, and the presiding Better Business Bureau state.
Thanks for the additional headaches on top of being sick and the resulting bills.
6 August 2023
Unprompted review
Reply from Aegis Travel Insurance
Thanks for sharing your experience. After reviewing the communication history, we see that there were multiple interactions with you, your daughter, and our team.
We can confirm that both your Trip Interruption and Travel Delay claims were fully processed and finalized in July. The amount reflects the maximum eligible reimbursement under the policy’s Post-Departure Travel Interruption and Travel Delay benefits. An Explanation of Benefits was provided over the phone.
We recognize that waiting for documentation or clarity can be frustrating, and we’re sorry to learn this was not the resolution you were hoping for. We appreciate your feedback and patience throughout the process.
Waiting for an answer on my claim for…
Waiting for an answer on my claim for weeks no help nobodyknow nothing never get it again.
21 July 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review.
We reached out to the adjusters and were advised proof of loss claim forms were emailed to you on a couple different occasions and subsequent email correspondence has gone unanswered. If you are interested in pursuing this claim, and need another form, please contact our office at (877) 253-1613 (Press 1) or Email Claims eventclaims@goreadyinsurance.com. Once the documents are received, the claim will be reopened, reviewed, and adjudicated by our adjusters at CBP Insure.
If you would find it easier to manage your claim outside of email communications, you can use our App-based process by texting #STClaims to 727-592-5646. You’ll answer a series of questions & then take photos of your backup documentation.
All the above information was included in the confirmation email you received back on 08/25/23 at 9:44 am ET in case you’d like to reference it there or use the included QR code to initiate your claim. Please let us know if we can be of any further assistance.
A word of caution on GoReady insurance
A word of caution on GoReady insurance. I used GoReady for a trip to New Zealand and Australia in January/February this year. My Air New Zealand flight was in jeopardy due to cataclysmic weather in Aukland in January that flooded and closed the airport. After being on the phone on hold for over 8 hours on two occasions, I finally got through and was advised by the airline to rebooked for two days later which still fit our schedule (at a higher price) to guarantee a flight. We were on a trip that included a cruise to Australia. As it turned out, my original flight ultimately left as scheduled but at the time I called, Air New Zealand could not guarantee this, was nearly impossible to get ahold of, and suggested the rebooking. My travel companion had AAA travel insurance. His AAA insurance paid the price difference between the flights. GoReady did not stating the flight eventually left on time and I suppose they thought I should ignore the advice of the airline and take my chances with my vacation. I would avoid this insurance company at all costs.
29 January 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. Mr. Incaudo, who was originally booked in Standard Economy Class, purchased a Business Class ticket for himself. This clearly goes against the language in his policy's Description of Coverage. In addition to his comments about his original flight ultimately having no issues, the policy not being in effect when he changed his flight, these were all reasons why his claim was denied.
Frustrated with the run around
Writing this review a year after we filed claim because of the run around that we were put and then they did not back the policy that was sold and denied our claim--one year after submitted. did not help me resolve with underwriter and ran me in circles. it was a frustrating experience. Cheaper for your time and money to self insure your trip. Will never buy through Go Ready again.
19 July 2022
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. Insureds' flight at Amsterdam airport was cancelled. For coverage to apply on booking a completely new ticket, the only reasons that all travel insurance policies in the U.S. (not just ours) will cover are due to weather, mechanical issues, a strike, or F.A.A. mandate. The insureds' father tried to claim that a strike had occurred. However, the airline did not agree and there was no evidence provided that a strike had taken place. Therefore, the insureds' claim was denied.
Don't buy GoReady travel insurance!
Don't buy GoReady travel insurance!! In February 2023 I sent tons of documentation of my expenses related to a delay and flight cancellation and each time they asked for more information, I promptly sent it and asked for acknowledgement of receipt from them. Never acknowledged. Don't bother to call, they will never respond. Finally, May 16 I received a check which was fairly adequate, but was not related to everything I sent them. I am baffled that they would ask for so many receipts, then base their reimbursement on just one. If I'd known that, it would have saved me a lot of time
16 May 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. We researched your case & do see that a newer adjuster handled your claim, did not process things as efficiently as they should've, but actually overpaid your claim. Unfortunately, that individual is no longer with the company to provide additional coaching. We apologize for the negative experience but are glad you were made whole financially. If you still have any questions or doubts, we'd appreciate you contacting us at support@goreadyinsurance.com. Thanks.
They are refusing to pay for travel and giving me the usual corporate run-around.
They are refusing to pay for travel delay using every excuse in the book. My United Airlines confirmation number is not valid. (Copied from my UA online account.) They cannot understand the concept that a flight delay on the first leg of a trip would clause you to miss your connection. This complicated concept has been explained many times without success.
11 January 2023
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. We're unable to pinpoint who this client is based simply on the name "Ann," but we ask that you contact support@goreadyinsurance.com so we can investigate your case further. Thank you!
Travel delay is not paid unless you have expenses
When it comes to travel delay - $150/day/person - you can only claim expenses not inconvenience. Our flight was delayed by 23 hours, we stayed at home, inquired about re-compensation for inconvenience and missing an important event at our destination. We cannot make a claim. Be aware of this interpretation of the policy you are buying.
1 January 2023
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your experience and highlighting this aspect of coverage, Paul. As outlined in our policies, trip delay benefits are designed to reimburse out-of-pocket expenses incurred as a direct result of a covered delay, such as meals, accommodations, or transportation.
In situations where a delay results in missing a prepaid or insured event, there may be coverage available under other applicable benefits, depending on the policy terms and circumstances. Unfortunately, we were not able to look up your policy with the information provided.
Our team is always available to walk through coverage and help identify any benefits that may apply, so travelers feel supported every step of the way.
Scam
Scam. Be ready to file BBB claims/get help from a lawyer to actually get any money from this company. I had a trip to Canada that I got Covid on. I started working with the company immediately to make sure I have enough documentation to have a seamless experience. They did not provide me with any guidance on what they want while I was still testing positive, and then came in and said that the documentation that I did have was insufficient when I was already testing negative and it was impossible to get another positive test (note: I was using official government of Canada guidelines for covid testing). I am now about to write a second BBB complaint and get help from a lawyer in order to get progress on my claim.
9 August 2022
Unprompted review
Reply from Aegis Travel Insurance
Apologies for the late response, but our company had no affiliation with Trustpilot & never received notification of this review. The insured took an at-home COVID test which is not permissible with our underwriters or any U.S. travel insurance company that we know of. Unfortunately, because of this the insured's claim was not approved.
Useless if traveling to a foreign country
I purchased GoReady Insurance as South Korea required that I have travel insurance which covered covid related expenses before allowing me to enter the country. We did in fact contract covid while we were over there. Because we were staying with family and the government covered the cost of all testing and quarantine requirements my only claim was the additional cost that I incurred when I had to rebook my flight. This was four months ago and GoReady has yet to settle my claim. They expect the information provided in a foreign country to match the types of forms and information that a USA health department would provide. They apparently have little experience dealing with situations in countries other than the USA. I would not purchase their insurance again.
21 July 2022
Unprompted review
Reply from Aegis Travel Insurance
Thank you for sharing your experience, Janet. We understand that navigating a claim can be frustrating, and we sincerely apologize for the length of time it took to complete your reimbursement. We were experiencing a higher-than-normal volume of claims during that period, and we’re sorry for any inconvenience this may have caused.
After reviewing your file, we can confirm that your claim was fully processed and paid. Handling global claims is a core part of what we do. Sometimes additional documentation is required, which is standard with insurance claims to ensure accuracy and fairness.
We’re glad this matter was ultimately resolved and that you received your reimbursement. We wish you safe travels on all future trips!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.