GORAL Reviews 

244
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and robust build of the footwear, noting that the materials feel premium, luxurious, and durable for everyday wear. Many consumers state that the items are well worth the wait. People also appreciate the smooth shopping journey, helpful production updates, and the satisfying unboxing experience when receiving their handcrafted products. Some reviewers were not happy with customer service, mentioning long communication delays, missed deadlines, and difficulties getting timely responses. A few other people also felt that the sizing could be inconsistent across different styles, leading to unexpected fit problems and discomfort.

What people talk about most

Product

Customers had positive experiences with product, highlighting the exceptional craftsmanship and outstanding... See more

Quality

Consumers find quality to be positive, highlighting exceptional craftsmanship and robust construction. Many... See more

Order

Reviewers highlight ambiguous aspects of order processes, reflecting both significant delays and ultimate... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting starkly contrasting experiences.... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First pair of gorals, and I am not dissapointed. The sneakders are a bit uncomfortable at first but they do feel quite nice snug once broken in. I got the mystery box, but looking at an actual pair sm... See more

Rated 5 out of 5 stars

Received my Smugs today, got the ones available through John Lewis with CF Stead leather, much cheaper than the horween leather ones on Gorals own site. Hard to imagine horween leather being worth £10... See more

Rated 5 out of 5 stars

An impressive shoe company that make all of their shoe products inhouse, handcrafted by skilled craftsmen in England. It's blatantly obvious upon picking up the shoes for the first time that the... See more

Rated 5 out of 5 stars

I recently purchased the Mellor ll Charles F. Stead Spitfire leather sneakers black sole from Goral Shoes, and I am extremely pleased. The craftsmanship and quality of the leather are exceptional, m... See more


Company details

  1. Shoe Factory
  2. Shoe Store

Written by the company

Goral is a Sheffield-based company that designs and handcrafts high-quality shoes and sneakers using premium materials. Our shoes are stylish, comfortable, and durable, suitable for any occasion. We're committed to exceptional customer service and building long-lasting relationships with our customers. Shop with us today to experience the difference high quality craftsmanship can make.


Contact info

4.1

Great

TrustScore 4 out of 5

244 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(244)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

Mellor II

Lovely shoes but a bit of a nightmare on the exchange due to sizing... I did receive an email advising of the issues from Dominic which made the issue understandable.
I have ordered another pair from Goral so the product is second to none and hopefully the issues have been ironed out.

6 September 2023
GORAL logo

Reply from GORAL

Apologies for the sizing issues, glad we were able to smooth this over and get you a pair you are happy with!

Rated 4 out of 5 stars

The shoes were delayed beyond the usual…

The shoes were delayed beyond the usual deadlines due to the factory holiday shut down. This was not a problem for me as I have lots of trainers and if time sensitive would not have ordered in the summer holiday season. However, the email did promise a shoe care kit as an apology which never arrived.
Again this was not an issue with me as I have a cupboard full of premium shoe care products but I can see someone for whom this was a special purchase being a little disappointed. That is why I removed one star.
Regarding the product, I own many similar shoes from Loake and Artisan Lab and these seem a little more premium with better leather but they were more expensive. Be aware that the sizing is on the snug side. I usually buy UK size 12 in the above brands and also in boots and dressier shoes from brands like Crockett and Jones and Cheaney. For these I ordered UK size 13 and despite having narrow feet they are a snug fit with a narrow-ish toe box.

17 August 2023
Rated 5 out of 5 stars

Excellent Quality

Quality of the product is outstanding. Fit, form and build quality excellent. My issue only having to pay additional 50% import tax on them makes them indeed pricey.

9 August 2023
Rated 5 out of 5 stars

Quality in a box…

I don’t usually pay over £50 for shoes but looking at the website and the quality I thought I’d treat myself. I went down to Goral in Sheffield as I was unsure of the size I needed, I spoke with Oliver who was very knowledgeable and I tried a few sizes and all was well.
When the shoes arrived they were well packaged, in the box there were also spare laces, a bag to put the shoes in.
The shoes are quality, extremely well made, wasn’t sure whether to wear them or just admire them. I tried them on and walked around the house for a few hours they are so comfortable, I don’t even know I am wearing them. All I can say is that I will be ordering from Goral again.

15 August 2023

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