Gophr Reviews 1,601

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its speed, often noting same-day delivery within a few hours of ordering. Many people highlight the staff as helpful, polite, and efficient, going above and beyond to assist with heavy items and difficult delivery locations. The overall service is consistently described as excellent, with many appreciating the smooth process and good communication regarding orders. However, some people were dissatisfied with customer service, describing it as rude, unhelpful, and slow to respond. A few other people also felt that the company lacked accountability when issues arose, such as damaged parcels or deliveries going awry, and mentioned a lack of empathy or care in resolving problems.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, professionalism,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent and quick service, highlighting... See more

Order

Clients share positive opinions on order experiences. Many customers praise the rapid delivery times, with... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jordan Devereux made such a pleasant surprise upon delivering my goods from Wickes . Very efficient and helpful to offload and assist in transporting up a few steps with 25kg bags of cement , whi... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Bang on time and easy to track on the booking site via Wickes. Economical same day delivery within 3 hours of ordering. Daniel the driver was very helpful in lifting 200 kilos of... See more

Company replied

Rated 5 out of 5 stars

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even check... See more

Company replied

Rated 5 out of 5 stars

What a brilliant service. Bought some items at Wickes in the morning and they arrived in the afternoon without any problem. The driver was lovely, fantastic attitude the items were in perfect conditio... See more

Company replied


Company details

  1. Courier Service

Written by the company

Smart. Scalable. Same-day delivery. Gophr is a smarter, nationwide courier platform that connects businesses that need things delivered quickly, with professional local couriers...and then uses tech to help manage those deliveries for a better, more reliable experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 86% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly

Friendly, helpful and patient. Great Job!

17 October 2025
Unprompted review
Gophr logo

Reply from Gophr

Hi,

Thank you for sharing!

Gophr Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, ordered at 1pm delivered at 4pm 2 accoustic wall panels. Driver was very polite and helpful.

7 October 2025
Unprompted review
Rated 1 out of 5 stars

The Courier was fantastic BUT the job…

The Courier was fantastic BUT the job was 2 and half hours past the deadline. No one from Gophr contacted me.

4 October 2025
Unprompted review
Gophr logo

Reply from Gophr

Hi Al,

I'm sorry we missed your deadline and didn't keep you in the loop - we should have done better. The courier did a great job in tough circumstances, but we should have communicated along the way. Could you get in touch via ops@gophr.com with your booking details so we can look into what happened?

Gophr Team

Rated 5 out of 5 stars

Great experience

I had to get an important parcel delivered same day. Booked with Gophr at 4am in the morning, it was collect 7am as scheduled, and delivered on time.

Delivery person was nice too. Overall, great experience.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, careful service. Highly recommend. Will keep his contact details for any future pickups.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb Service

My goods were ordered and delivered within three hours
This company has one of the best tracking apps I've ever seen working in realtime.
A little bit more expensive maybe. But if you need something quickly, ideal.

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Andry

Andry
Was very courteous and confirmed where I wished the delivery deposited, confirming that I was happy with his work.
What a gentleman.

3 October 2025
Unprompted review

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