Thank you very much to PhoneBox for kindly arranging a Mandarin-speaking customer service representative to help me solve the problem that had been bothering me. Samantha is a very patient and profess... See more
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After review my phone wasn't compatible with esim but they did their best to get me a physical Sim quickly
They are soooo helpful and nice when you need support. Always friendly with quick chats!! Highly recommand phone box:)) it was Gigi who helped meeee
Samantha is very nice and reply very quickly for my questions. Will recommend to friends to use PhoneBox service.
Company details
Written by the company
"PhoneBox is a Canadian wireless provider offering prepaid and postpaid phone plans to clients within USA and Canada and across the world. We offer 5G, unlimited calling and texting to all our customer without any contracts or credit checks. Get nationwide coverage on the largest networks in USA and Canada. PhoneBox offers an affordable alternative to students, immigrants, travelers and visitors who do not want to commit to long term contracts. With free delivery across the world, you can get your SIM card or eSim before you travel. Get more with PhoneBox!"
Contact info
1240 Bay St., #305, M5R 2A7, Toronto, Ontario, Canada
- 1 855-886-0505
Breach of guidelines
Thank you very much Samantha
Thank you very much to PhoneBox for kindly arranging a Mandarin-speaking customer service representative to help me solve the problem that had been bothering me. Samantha is a very patient and professional customer service representative. Her attitude is also very gentle, feeling like the warmth of spring. I will recommend my friends to use PhoneBox.
20 March 2026
Unprompted review
Winny is best
20 February 2026
Unprompted review
After review my phone wasn't compatible…
After review my phone wasn't compatible with esim but they did their best to get me a physical Sim quickly
16 December 2025
Unprompted review
Mae is a big help on my concern.
26 November 2025
Unprompted review
Katrina is a great customer…
Katrina is a great customer representative.
24 November 2025
Unprompted review
great experience with kind Katarina
great experience with kind Katarina. Thanks .
5 November 2025
Unprompted review
They are soooo helpful
They are soooo helpful and nice when you need support. Always friendly with quick chats!! Highly recommand phone box:)) it was Gigi who helped meeee
16 October 2025
Unprompted review
Terminate account
Alvin resolved my situation and helped me close my account
22 September 2025
Unprompted review
I wanted my SIM card to be activated…
I wanted my SIM card to be activated and it was done very fast and well. Emma the one who assisted me, was very sweet and patient. English is not my fisrt language and she was very patient with it. The problem was solved very quickly and efficiently*
17 September 2025
Unprompted review
Samantha is very nice and reply very…
Samantha is very nice and reply very quickly for my questions. Will recommend to friends to use PhoneBox service.
12 September 2025
Unprompted review
Be careful
After switching my phone # to another provider, PhoneBox continues to charge me a monthly fee. When I contacted them, they informed me that I needed to cancel my account after porting out my #.
The issue is that my account was tied to my phone number, so once the number was transferred, PhoneBox no longer provided me with any service. Charging a fee for nothing is unreasonable.
By the way, my friends have switched providers and never encountered this issue—PhoneBox seems to be an exception.
To make matters worse, despite multiple contacts and their promise to issue a refund, they still haven’t processed it after few months.
17 January 2025
Unprompted review
Scam !!!!!!!!!
26 September 2024
Unprompted review
Dont choose this company.
Dont choose this company.
Just If you want a Lot of Problems.
I had a lot of problems with paying and the Bills over the Creditcard.
So I paid my bill but they Cancelled my data use immediatly.
I needed over two months and 1000 E-Mails to get f...40 Dollar Back.Because Phonebox was Not able to reactivate my Account after paying.
It was a shame that I lost 10000 nervs just to get 40 Dollar Back.
Sorry absoluty not to recommend
31 January 2024
Unprompted review
Reply from PhoneBox - Toronto Store
Hi Claud. We are sorry to hear you had a bad experience. We're investigating the issues raised and are committed to improving our processes. Your feedback is valuable, and we're here to address any further concerns. Best Regards, PhoneBox Team
Too bad
Too bad, I was charged $41.58 while I didn't use any electronic from Phonebox also I paid additional $10 for SIM card.
I decided to cancel the service while my phone# didn't transferred to Phonebox at all, After 3 month I was informed that $9.94 will be refunded. it's unbelievable!
17 February 2024
Unprompted review
Reply from PhoneBox - Toronto Store
Hello dong feng, we are very sorry to hear that you had a negative experience when reaching out to PhoneBox Customer Support. That is definitely not the impression we would like you to have about our company since we believe Customer Service should be as helpful and kind as possible and our goal is to always provide the most convenient assistance. We sincerely apologize if you have experienced anything different and we will ensure to continue improving our processes to prevent that situation from happening again. That is why we appreciate your feedback, it is essential to us to keep improving our service quality. If there's anything else that you want to share about your experience, please do not hesitate to contact us through services@gophonebox.com and we will be glad to clarify any concerns you might still have.
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