Goose Creek Reviews 

13,964
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 7,475 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their outstanding quality and amazing, long-lasting scents that effectively fill their homes. Many appreciate the wide variety of fragrances and the fantastic, affordable prices, often seen as a great bargain. Reviewers also highlight careful packaging and timely delivery, ensuring items arrive securely. However, some customers noted occasional broken items upon delivery, despite secure packaging. A few also experienced shipping delays, with orders sometimes taking longer than expected. These issues were often mitigated by prompt customer service, which quickly resolved problems like replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many consistently praising the amazing and long-lasting... See more

Quality

Consumers find quality to be positive, with many reviewers praising the amazing and long-lasting scents that... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast shipping times and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the ease of ordering... See more

Price

Customers consistently note positive experiences with price, often praising the fantastic and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my third time ordering from Goose Creek. I always bought my candles at Bath & Body Works, but Goose Creek’s candles have such amazing scents, that I can smell throughout my house; more than an... See more

Rated 5 out of 5 stars

Outstanding quality and wonderful fragrance! I first started ordering for holiday scents, then ventured into room fragrances with adjustable dispensers - love the lilac! They pack their candles very... See more

Rated 5 out of 5 stars

Delivery service is extraordinary. Keep packing product with care and use delivery service that has exceptional reviews to ensure candles/boxes arent dropped and mishandled. Ive only had 1 candle bre... See more

Rated 5 out of 5 stars

Goose Creek is outstanding in description of scents. You aren't surprised very often with a candles aroma performance. Goose Creek is a consistent company in providing shipping information and with... See more


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(13,964)

7,256 reviews in the last 12 months

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Rated 5 out of 5 stars

I absolutely love goose Creek candles

I absolutely love goose Creek candles, and I make sure to order as many as I can within my budget when they have their clearance sales. But usually I end up with 3 to 7 broken candles in every shipment. Although it is not too cumbersome to get them exchange, I would just like to get all my candles at once however, in this shipment of 40 I did not receive one broken candle!
My dearest friend came by when I receive that particular shipment she had never heard of Goose Creek! I shared with her two or three from my order. That evening she called me to rave about how beautiful the smell, and how strong the throw! I told her this is why I’m very fond of goose Creek sometimes it is a hit and miss but eight out of 10. I usually get a candle that I like and this throw and smell is always wonderful!
I think for us DEDICATED goose Creek purchasers we should be able to receive free products!

18 July 2026
Rated 5 out of 5 stars

Amazing Scents, Great Prices

This is my third time ordering from Goose Creek. I always bought my candles at Bath & Body Works, but Goose Creek’s candles have such amazing scents, that I can smell throughout my house; more than any other brand of candles that I have tried. And the fantastic prices make them even more amazing!!!

20 July 2026
Rated 5 out of 5 stars

Worth the wait!

It took about two weeks to receive my order, but it was well worth the wait. The two candles I ordered, sparkling cinnamon and macintosh apple, were on sale and smell terrific!

20 July 2026
Rated 1 out of 5 stars

Hello

I ordered 2 candles .. for 1 week it kept saying " your order is being processed", I had to chat with a computer to find out what's up with my order. 3 days later I got your order is being shipped, not your order IS shipped .. finally I got my candles. I needed them way before I got them .. not happy!

20 July 2026
Goose Creek logo

Reply from Goose Creek

Hi Tina!



We're sorry to hear that your experience did not meet your expectations.



We appreciate you taking the time to share your feedback; customer input helps us identify areas for improvement. Your comments have been shared with the appropriate team for review as we continually evaluate our processes and customer experience.



Thank you for bringing your concerns to our attention.



— Goose Creek Customer Support

Rated 1 out of 5 stars

HAD Ordered alot PRIOR

HAD Ordered alot PRIOR. Broken candles in last order no place call. Had no reps and call center had no prompts when tried on line joke . Guess just eat costs as it was bad packaging not shipper.

30 July 2026
Unprompted review
Goose Creek logo

Reply from Goose Creek

Hi Jill!

We're sorry to hear that your order arrived with damaged items and understand how frustrating that experience can be. We also apologize for the difficulty you experienced when trying to reach our support team.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your order and work toward a resolution.

Thank you for bringing this to our attention.

— Goose Creek Customer Support

Rated 1 out of 5 stars

Buy your candles anywhere else

They charge you for their cost of business!! They won’t answer the phone and you can’t even get a response when you file a complaint!! I don’t care what kind of quality their products have!! They have ZERO customer service!! There are millions of companies selling wax and candles!! GO SOMEWHERE ELSE!! Never shopping with you again!!

30 July 2026
Unprompted review
Goose Creek logo

Reply from Goose Creek

Hi Kim!

We're sorry to hear about your experience and understand how frustrating it is when you're unable to get the assistance you need.

We'd like the opportunity to review your concerns further. Since we're unable to access order details through Trustpilot, please submit a support request using the link below:

https://goosecreeksupport.zendesk.com/hc/en-us/requests/new

Our team reviews all inquiries and typically responds within 24–48 business hours, depending on current support volume. We appreciate the opportunity to review your experience and assist further.

Thank you for bringing this to our attention.

— Goose Creek Customer Support

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