Goodwill Car Donations Reviews 1,030

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making the entire process smooth and stress-free. People frequently highlight the excellent customer service, noting quick responses, clear communication, and efficient handling of requests from the initial contact to the final pickup. The user experience is often described as easy, well-organized, and convenient, with many appreciating the timely service and prompt scheduling. However, some customers also noted issues with the timeliness of pickups and communication from the tow company, occasionally leading to delays or missed opportunities to check their vehicle. A few people also mentioned experiencing difficulties with documentation or with the auction company regarding title signing and rescheduling.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers found the process simple, stress-free, and... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and efficiency. Reviewers... See more

User experience

Consumers consistently report a positive user experience, describing it as simple, easy, and quick. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of the process, from initial calls... See more

Based on these reviews

Rated 5 out of 5 stars

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, h... See more

Company replied

Rated 5 out of 5 stars

Friendly and timely service. From my first call to when my vehicle donation was completed I received thoughtful and informative guidance throughout the entire process. I made it known that I'd like my... See more

Company replied

Rated 5 out of 5 stars

I gave my old car to Goodwill Car Donations the pickup was quick and the driver was polite, and the whole process felt easy. Their staff answered my questions clearly and scheduling was smooth. But I... See more

Company replied

Rated 5 out of 5 stars

The tow truck was supposed to show up at 12 noon but showed up at 11:00am an hour early. I wanted to check the car one last time for personal items and take one last photo since we had so many family... See more

Company replied


Company details

  1. Charity
  2. Donations Center
  3. Non-Profit Organization
  4. Towing Service

About Goodwill Car Donations

Written by the company

Turn Your Old Vehicle Into a Life-Changing Opportunity

Goodwill Car Donations makes it easy to donate your car, truck, boat, motorcycle, RV, or almost any other vehicle and turn something you no longer need into real opportunity for people in your community. Proceeds from every donation go directly toward funding job training, career counseling, and employment services provided by local Goodwill organizations across the country.

For over 100 years, Goodwill has been one of America's most trusted nonprofits, helping individuals overcome barriers, gain new skills, and find meaningful work. When you donate your vehicle, you become part of that mission. You help someone take a step toward independence, stability, and a brighter future.

Most Vehicles in Most Conditions

Whether your vehicle is running or not, chances are we can take it. We accept cars, trucks, SUVs, vans, motorcycles, scooters, boats, jet skis, RVs, campers, trailers, golf carts, ATVs, and more. If you're not sure whether your vehicle qualifies, just give us a call and we'll be happy to help.

The Process Is Simple and Free

Donating your vehicle takes just three steps. You contact us online or by phone, we schedule a fast, free pickup at a time and place that works for you, and we handle all the paperwork from there. After your vehicle is sold, you receive an IRS tax-deductible receipt. There is no cost to you and no DMV hassles.

Proudly Serving All 50 States

We partner with certified IRS 501(c)(3) Goodwill member organizations nationwide, so your donation benefits your own local community. Whether you're in a major city or a rural area, we're here to make giving back as easy and rewarding as possible.

Your unused vehicle has more value than you think. The proceeds from its sale go toward building stronger communities, one donation at a time.

Donate Your Vehicle
Call (866) 233-8586

Our Promise to You

Written by the company

Your generosity deserves our very best, every single time.
You chose to give, and that means everything to us. We've built our entire process around making your experience fast, friendly, and hassle-free. You'll always have a real person to talk to - someone who listens and genuinely cares about doing right by you. We're always working to be better because you deserve an experience that feels as good as the impact you're making.

Free Pickup, Guaranteed

Free Pickup, Every Time.

We believe donating your vehicle shouldn't cost you a thing. When we say free pickup, we mean it. No towing fees, no hidden charges, nothing out of pocket. Every donation we accept includes free vehicle pickup, scheduled at your convenience. All you have to do is say yes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

The driver was excellent

The driver was excellent. Very courteous

23 April 2026
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Reply from Goodwill Car Donations

Hi Wilfred! Thank you so much for your Chevrolet Malibu donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy

16 April 2026
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Reply from Goodwill Car Donations

Hi Ishmael! Thank you so much for your Toyota Corolla donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Customer service was excellent

Customer service was excellent — fast, friendly, and easy from the very first call. The team at Goodwill Car Donations made the whole process simple and stress‑free. They answered questions quickly, handled everything professionally, and kept the experience smooth from start to finish. Really impressed with how efficient and helpful they were.

15 April 2026
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Reply from Goodwill Car Donations

Hi Gregory! Thank you so much for your BMW 5-Series donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Excellent

Excellent

Very professional and helpful

22 April 2026
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Reply from Goodwill Car Donations

Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Ease of submitting donation online and…

Ease of submitting donation online and the process of pickup of car! The agent on the phone and the person who picked up the car were great.

22 April 2026
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Reply from Goodwill Car Donations

Hi Carmen! Thank you so much for your Ford Explorer donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

5 stars fo sho

Im going to go ahead and give a 5 star. The man who picked up the car was amazing. It will be interesting to see how much it will get at action.. thank you for speedy service. You guys are the best!!

14 April 2026
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Reply from Goodwill Car Donations

Hi John! Thank you so much for the Honda CR-V donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The process was very simple and quick

The process was very simple and quick. The telephone representative and the tow truck driver were professional, friendly, and fast.

21 April 2026
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Reply from Goodwill Car Donations

Hi Steve! Thank you so much for your Hyundai Sonata donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Scheduling the pickup was very easy

Scheduling the pickup was very easy. The entire process was smooth.

3 April 2026
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Reply from Goodwill Car Donations

Hi Avis! Thank you so much for your Honda Accord donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Late but very good

Unfortunately the timeframe for the pickup of my vehicle was between 10:00 AM and 3:00 PM. I stayed at home all day but the pickup occurred after 7:00 PM. I lost a whole day trying to make this donation! I must say that the young man who came was very apologetic and courteous. He made me feel better about my experience.

21 April 2026
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Reply from Goodwill Car Donations

Hi Linda! Thanks so much for your Lincoln MKX donation and for taking the time to leave us a review.

We’re very sorry that the pickup for your vehicle happened so far outside the original timeframe, and we understand how frustrating and inconvenient that must have been. That’s not the experience we want for our donors, and we’ll be addressing this with our towing partner. We truly appreciate your patience, and we’re glad to hear the young man who picked up your vehicle was apologetic and courteous.

Thanks again for your donation, and we hope you have a lovely day!

Rated 5 out of 5 stars

The pick up process was on time and easy to complete.

The pick up process was on time and the drivers were very nice and they were professional.

20 April 2026
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Reply from Goodwill Car Donations

Hi John! Thank you so much for your Volkswagen CC donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Goodwill Car Donations handled my car donating efficiently!

Goodwill Car Donations handled my car donation in an efficient and timely manner. Helpful with paperwork, friendly service throughout the process.

18 April 2026
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Reply from Goodwill Car Donations

Hi Collin! Thank you so much for your Mercedes-Benz M Class donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Easy process in donating my vehicle.

Easy process in donating my vehicle.

18 April 2026
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Reply from Goodwill Car Donations

Hi Andre! Thank you so much for your Saturn Vue donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Outstanding in all areas

Fast pickup, ease of booking process and paperwork completed, friendly and competent workers and staff

3 April 2026
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Reply from Goodwill Car Donations

Hi David! Thank you so much for your Hyundai Elantra donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

The tow truck driver was very nice, all went quickly and easily.

The tow truck driver was very nice, he didn’t take long to pick the car up, he gave me a donation receipt, and thanked me for the car donation and that someone would definitely want the car and get it back to running great again. Great experience overall. Thank You!

17 April 2026
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Reply from Goodwill Car Donations

Hi David! Thank you so much for your Volvo S60 donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

Quick response after I submitted the required info

Goodwill representative and driver were able to pick up the vehicle same day without any delay.

8 April 2026
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Reply from Goodwill Car Donations

Thank you so much for your Nissan Pathfinder donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a wonderful weekend!

Rated 5 out of 5 stars

The driver was flight honestly gave all…

The driver was flight honestly gave all the information that was needed.

15 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi David! Thank you so much for your Nissan Altima donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Braun mobility van

Everyone was friendly, knowledgeable and patient.

14 April 2026
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Reply from Goodwill Car Donations

Hi Bobbi! Thank you so much for your Chrysler Town & Country donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Very very convenient

Very very convenient! Everything went smoothly! The Tow Driver was very nice and helpful as well! I’m glad I was able to donate my car that I had for 10 years! Thank You very much for the service!

14 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Doug! Thank you so much for your Chevrolet Cruze donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

Rated 5 out of 5 stars

Friendly and timely service

Friendly and timely service. From my first call to when my vehicle donation was completed I received thoughtful and informative guidance throughout the entire process. I made it known that I'd like my vehicle picked up within 2 days as I'd been waiting on another donation company for over a week. They were quick to action my request and my vehicle was collected by 10AM the next morning. Great experience!?

14 April 2026
Goodwill Car Donations logo

Reply from Goodwill Car Donations

Hi Melissa! Thank you so much for your Honda Odyssey donation and for leaving such a kind review. We're glad to hear you had an excellent experience. Thanks again, and we hope you have a lovely day!

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