Good Move Reviews 1,225

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and dedication, highlighting their excellent communication and supportive approach throughout the process. Many people found the service to be seamless and efficient, appreciating the prompt responses and clear guidance provided by the team. Reviewers also noted the company's ability to alleviate stress during what can be a complex process, with many expressing gratitude for the personalized and understanding assistance they received. However, some customers were dissatisfied with the pricing, mentioning that valuations were lower than market value and that initial offers were sometimes significantly reduced after surveys. A few people also reported issues with communication, including feeling ignored or experiencing pressure selling tactics, and some expressed concerns about the transparency of the process regarding the final amount received versus the selling price.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting the efficiency, helpfulness, and honesty of the staff.... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the excellent communication and support... See more

Price

Users describe ambiguous interactions with price. Many reviewers report that initial offers were... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zo... See more

Rated 5 out of 5 stars

Open honest discussion on where our property sits in today’s current market. Didn’t try to sell me that they could find an easy buyer, just the opposite. Enjoyed the gentleman’s candour and knowle... See more

Rated 5 out of 5 stars

Just sold a property via GoodMove. Georgia was incredible! She helped us all along, guided thru conveyancing process, always replied to our calls and assisted whenewer was needed. Thank you Georgia fo... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Good Move enough if you are struggling to sell!! We had a large property we had been struggling to sell through estate agents and after only 4 weeks we completed, money in the ban... See more

Company replied


Company details

  1. Property Investment
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser

About Good Move

Written by the company

Get A Cash Offer Today

Good Move offer a unique quick sale method which your traditional Estate Agency practice just can’t offer on the open market. No viewings, no sales boards, no house chains, just sell your house for cash.

We buy any house regardless of its condition on the proviso the property is located in the United Kingdom. Good Move are established national home buyers who pay cash for houses and complete in a timescale to suit you, paying all your seller fees (inclusive of your legal fees).


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Thank goodness for GoodMove

Thank goodness for GoodMove - I just sold a relatives home which was in very, very poor condition, due to their health a quick sale was essential. Within 10 working days - sold and at a very realistic price too. Nathan was just amazing, dealt with everything swiftly & professionally, even sending couriers to the care home to make the sale possible - wouldn't hesitater to recommend or use again

17 March 2026
Rated 5 out of 5 stars

House Sale

Katy was very helpful through the whole process from start to finish . Kept me informed on a regular basis as to how the sale was progressing and was dealing with a particular awkward buyers solicitor . Always polite and friendly cant thank her enough . Max and Sophie very good as well would definitely recommend Good Move .

24 March 2026
Rated 5 out of 5 stars

Excellent experience of selling house

From the initial query until completion I have had nothing but great service . Everything was made clear. Every person I dealt with was clear and friendly. It was such an stress-free experience and very quick. I was so impressed with the staff and their service.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Cannot rate Goodmove highly enough

Cannot rate Goodmove highly enough. Really pleased with the offer we received. The whole process from instruction to completion took less than 8 weeks. Katie and Jess were our initial contacts then Zoe from the progressions team. Zoe was amazing. She kept in touch with both us and the buyers, keeping us all updated, providing a seamless service. Solicitor, Louise was so proactive in addressing issues. Thankyou so much to the whole team. Just brilliant.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy. Excellent service

Very happy with all aspects of the transaction with Good Move. In particular they did as they said they would do at all times. I felt I could trust them which is critical in quick sale transactions such as this. Everyone was helpful. In particular Lucy, Marcus and Adam were superb.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Used Goodmove to sell my flat, really good company to deal with, always called me back if i called and they weren’t available, had a bit of a nightmare dealing with the lease company who owned the building but goodmove did all they could to help, a special mention to Sophie who was great to deal with and was a great help in getting the sale over the line, i would definitely use them again and would recommend to others.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Katy & Goodmove

Katy made the process of selling our house a lot less stressful. She kept us well informed and calmed us down when things looked to be taking a wrong turn. Would highly recommend goodmove and cannot thank Katy enough for getting us over the line.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Sold my house with good move & could not recommend the service enough. Our sale ended up not being as straightforward as we would have liked due to external factors, but Katy was in constant contact to keep us up to date & chasing for answers / updates. Would highly recommend, she really went above and beyond.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Honest, transparent and friendly to deal with.

The team at Goodmove were approachable and friendly throughout the difficult sale of a property. Zoe and Sophie were always quick to reply to any questions and just as quick to act in order to achieve a sale. In addition to being good at their job, they were friendly and pleasant in all correspondence.
From the start of the process, Goodmove are transparent and I never felt pressurised to do anything. The process for me was very easy and I had little to worry about as the team organised everything required, including dealing with the unexpected.
Thank you.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service second to none.

Customer Service was excellent from the beginning with Millie arranging viewings, through to completion with Zoe. Louise kept us up to date with legals. Would fully recommend using Good Move every time. Thanks all.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest offer

Avoid. Reduce the offer to a ridiculous level just before completion. People are not stupid.Dishonest and waste your time

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Really honest, not pushy, gave guidance

The person who I spoke to was so honest, friendly and gave his guidance. Really helpful.

We established early on in the conversation that this wasn’t the route for us, which was through him being honest, and he still shared his guidance.

10 March 2026
Rated 4 out of 5 stars

Clear and helpful

Always keeping in touch when I needed reassurance or answers to my questions. I always knew the offer would be much lower than market value but the process was clear and easier for me to deal with when I was feeling overwhelmed, than to tackle myself independently. Dealing with 2 separate solicitor firms, 1 for Probate ,1 for Sale of property, had little continuity but both firms were excellent.
The sale completed quickly after that, and I was satisfied with the whole process. Thank you

9 March 2026
Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish, highly recommended, thankyou to Sophie, Louise, for such an easy first experience selling our home.

4 March 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi there,

Thank you for your lovely review.

We’re pleased to hear your first experience of selling a home was such a positive one and that everything felt smooth from start to finish. Sophie and Louise will be delighted to know they helped make the process easy for you.

We really appreciate the recommendation and wish you all the best moving forward.

The Good Move Team

Rated 5 out of 5 stars

Highly recommended

Organised helpful staff nothing too much trouble, spot on with everything as promised, worked with us not against us every step of the way, really pleased with how everything has gone, would highly recommend to anyone wanting to sell their property..Special thanks to Lucy who has been so professional and helpful through the process of us selling our home..

3 March 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi Kathryn,

Thank you for your wonderful review.

We’re delighted to hear that you felt supported every step of the way and that everything was delivered as promised.

A special thank you for mentioning Lucy, she’ll be pleased to hear how much you appreciated her professionalism and support throughout your sale.

We truly value your recommendation and wish you all the very best in your next chapter.

The Good Move Team

Rated 5 out of 5 stars

Couldn’t have asked for better service

Recently sold our house through Good Move. Marcus from the team was proactive throughout and always available. Couldn’t have asked for better service - would highly recommend!

19 February 2026
Unprompted review
Good Move logo

Reply from Good Move

Hi James,

Thank you for your fantastic feedback.

We’re delighted to hear that Marcus was proactive and consistently available throughout your sale. That level of service is exactly what we strive to provide.

We appreciate the recommendation and wish you all the best for the future.

The Good Move Team

Rated 5 out of 5 stars

Good advice

Good advice top notch

26 February 2026
Good Move logo

Reply from Good Move

Hi Ken,

Thank you for your review.

We’re really pleased you found the advice top notch. If you ever need anything further, we’re always here to help.

The Good Move Team

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