Goodjourney Reviews 9

After previously working with another platform where I was constantly instructed on how things “had to be done” and struggled to receive support when it was genuinely needed, I knew I needed a change. During critical times, waiting for assistance on their schedule simply wasn’t acceptable, and it became clear that the platform was not focused on supporting my growth.
Since transitioning to Good Journey in July, the experience has been the complete opposite. They do exactly what they say they will—quickly, efficiently, and without hesitation. From day one, communication has been outstanding, responses have been prompt, and solutions have been provided without me feeling pressured or dictated to.
Since joining Good Journey, my business has doubled in job volume, and people are signing up confidently—something I never experienced with the previous platform. What stands out most is that Good Journey listens. I can ask questions, request improvements, or seek support, and the response is not only professional but delivered with genuine care and follow-through. What I call good communication!!!
I have great respect for Good Journey—not just for their technology, but for their approach, communication, and commitment to customer success. They have made the change worthwhile, and I couldn’t be happier with the results.
Thank you Team @ Good Journey

After spending 18 months on another booking platform, we often felt overlooked and sidelined because we weren’t one of their biggest clients. Our feedback rarely went anywhere, and it became clear that only large operators received real attention.

Since switching to Good Journey, the difference has been remarkable. In just a few months, we’ve experienced more growth, flexibility, and control than in the entire year and a half with our previous provider. The transparency and genuine communication from their team have made a huge impact. They listen, they follow up, and they actually build what we ask for — not just make promises.

We really appreciate the work happening behind the scenes. The improvements are constant, and we can clearly see the results. Our team and our clients have noticed how much smoother everything runs now, and that alone confirms we made the right move.

Good Journey’s support has already helped us expand into new regions — something that simply wasn’t possible before. It’s not just about having software; it’s about having a true partner who’s committed to collaboration and growth.

There’s still more to come, but we feel confident and supported every step of the way. For the first time, we feel like a valued partner, not just another small operator.

very good service, we have been working with them for almost ten years now

We’ve been using GoodJourney.io for our operations and it has truly made a difference. The platform is stable, easy to use, and helps us manage dispatching and tracking much more efficiently.

Their support team is professional and always quick to respond, which gives us a lot of confidence. It feels less like using a service and more like working with a real partner who cares about our success.

Highly recommended for any business looking for a reliable long-term solution.

It’s been the best journey with Good Journey. I would give them 10 Stars if I could. The most powerful engine behind our fleet operation. So many features not available with other dispatching softwares. Great customer service.

My name is James Rosenberg, and I run Stroll the largest and most advanced ride share service on Guam with over 100 drivers. What makes our business possible is the team of Good Journey. We previously used a firm in Europe with awful results and Good Journey was able to help us out of that situation and work with us to further develop the app and our technology to accomplish these goals. From language integration for our Japanese, Korean, and Taiwanese tourist to base access systems making sure only appropriate drivers are sent to military bases that have the correct authorization. In addition, they work well with 3rd parties to integrate unique payment methods and functions to localize the app for us. Uptime remains at a rock solid 99.9% and any small glitches are quickly resolved by fluent and polite English-speaking staff 24/7. 10 out of 10 would recommend, my entire team could not be happier.

I had an excellent experience with Goodjourney.io! From start to finish, their service exceeded my expectations. The app is intuitive, reliable, and works exactly as described — no glitches, no surprises, just smooth and efficient functionality.

Customer support was also exceptional — responsive, friendly, and genuinely helpful whenever I had a question. It’s clear this company really cares about its customers and delivering quality.

I highly recommend Goodjourney.io to anyone looking for a hassle-free, trustworthy solution. This is how a service should be run!

Good Journey (goodjourney.io) promotes its "All-in-one Transport & Delivery" platform and its claim of "Everything you need to power your business." In reality, it falls far short of those promises, even going against their own two-party signed contracts to hold you hostage when things do not go right and your business is suffering because of the lack of their one-man development team’s understanding of the Livery business, Chauffeur-driven services, and any form of Private Car Service. They try to bundle everything under a simplified ride-share platform hoping it may work for you. When it does not, it does not matter that you have an iron-clad signed contract or even leverage in your favor. There is no one to listen or understand they are breaching contract, and they will keep you and your business hostage.

This company consists of one sales manager, one man tech support team, one man accounting department so-called Chief Financial Officer, and one man Chief Executive Officer who is just a glorified salesperson unwilling to get involved in running the business even if it is on fire. Not only was the initial setup, which they charged for, done incorrectly, it took them over a month to fix. After that came another ten months dealing with more than 40 critical items on the development list that any private car service, livery company, or limousine company would need to run their business. Less than 2% were ever completed. They swallowed our annual payment while we were still in testing month, and when we refused to go live with such a sub-standard platform that cannot run a business successfully, they remained quite until we go live and can be held hostage.

If you operate a ride-share app business and want a platform to take over your business and cut off all your controls, then Good Journey is for you. You will just have to sit like a mindless operator and follow Good Journey’s ill-thought-out process, watching this platform allow your client to place reservations. There is no notification of reservation to you or your client, no confirmation to let you know you have a new reservation that needs to be accepted, and when it is accepted, you have to notify your client manually. When the time comes, you must then execute the reservation. Forget about having dispatch flexibility for assigning drivers or vehicles as you wish to run your business or indulge your client. As a business owner, contrary to your own belief that "the client is always right" and the need to take care of your clients, you are forced to hand over control of all aspects of your livery company, private car service, or limousine company to a sub-standard platform.

You need to add additional services? Be prepared to jump through six hoops. You need an immediate fix or an answer to why your client was charged more than the reservation? Wait until 10 AM Vietnam time, and forget about overnight or weekend support. They are simply off. I paid them a full year of monthly payments in advance and waited 14 months for the legitimate shortcomings of their platform to be fixed. When it was finally close enough to consider going live and switching to Good Journey, they pulled the rug out from under our feet and demanded another full year payment or threatened to shut us down. They claimed they could not honor our request after we waited for them to fix the issues because they needed to cover their cloud services and infrastructure. When we highlighted their own contract section that clearly stated monthly payment, they ignored it and refused to comply.

So many different actions of this company, combined with the lack of staff, the reason their Chief Technology Officer (the main application developer behind their product) has already left, lead you to believe this company is a sinking ship. They are trying to sell as many tickets as possible before they sink and take everyone on board with them. Add to these points and think more than a few times before considering Good Journey for your Private Car Service, Livery Company, or Limousine service.