GoodFoodDelivered Reviews 

2,417
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall. People experienced severe delays with their orders and faced prolonged waiting times without receiving proper updates or tracking information. Customers expressed deep frustration because customer service representatives were completely unhelpful and failed to resolve missing parcel issues. Additionally, reviewers noted that products frequently arrived damaged, leaked into boxes, or did not match the weights and descriptions advertised online. Though some experienced poor quality, some reviewers were happy with the delicious selection of sweet snacks and dried fruits. A few consumers also mentioned that when things went smoothly, the delivery drivers were very friendly and helpful.

What people talk about most

Product

Reviewers express mixed feelings regarding the products, with some consumers praising the tasty snacks,... See more

Order

Users describe negative interactions with order processes, expressing deep frustration over prolonged... See more

Delivery service

People report negative experiences with delivery service, highlighting severe delays and parcels that fail to... See more

Response time

Reviewers highlight deep frustration regarding response time, noting that consumer emails and queries are... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Opened day after delivery. Roasted peanuts were foul and rancid. Everything else was fine so far. Do I return package or get refund or replacement.

Rated 2 out of 5 stars

The actual products did not reach the quality expected - the flavors were not as expected - the only one I enjoyed was the apple

Rated 1 out of 5 stars

Didn’t receive first order at all. After much arguing towing and frowning second order sent using same hopeless delivery company Yodel. STILL waiting on my delivery. Glad I didn’t hold my breath. Disg... See more

Rated 1 out of 5 stars

Healthy my bottom!!! Fruit is too sweet - in fact I noted that the papaya spears contain 80g of sugar per 100g same with the kiwi and strawberries - the figs were like hard butt plugs and the barmix c... See more


Company details

  1. Health Food Store

Written by the company

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.3

All reviews

(2,417)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivery too longer than anticipated…

Delivery too longer than anticipated and the fruits weren’t particularly dried up as stated, tasted too sweet like coated in some syrup before they’re dried up losing its original taste. The banana chip was However good.

24 November 2023
Rated 2 out of 5 stars

I ordered 4 sample packs of items that…

I ordered 4 sample packs of items that I wished to try. 1 of the items received was incorrect(wrong item), Only 1 sample had a descriptive label, and the other 2 were so loosely packed that they were poorly presented, having got knocked about in transit. There was no communication from seller. 2 of the items were very tasty, but I will not be re-ordering.

24 November 2023
Rated 1 out of 5 stars

This firm are disgusting as I ordered a…

This firm are disgusting as I ordered a few of there goodies and the instantly started sending 8 items a month and taking £18.99 from my account every month yet I have told them over and over I don't want them.as I don't eat what they send me out as I am not allowed chilli,sweet things.ect.they ignore me and are still taking my money.i don't know what to do about it don't get involved with them..

22 November 2023
Unprompted review
Rated 3 out of 5 stars

Except for the Popcorn

Except for the Popcorn, our order was fine, and of good quality.
BUT the Popcorn was alive with a type of fly, with its faeces, which you could visibly see moving around, the packet was completely sealed and unopened.
Have taken photos, and sent them to GoodFoodDelivered along with a message.
Disappointed that they only gave us a refund for the cost of the popcorn as a good will gesture. I do feel it should be taken seriously, with an explanation as to how this occurred.

20 October 2023
Unprompted review
Rated 1 out of 5 stars

Bad service

Wrong order arrived, eventually after pushing to know what was going on I got my order only to find the coke was 7 months out of date!

24 October 2023
Rated 1 out of 5 stars

Still waiting for £6.85 refund after 4 weeks

Had an order delivered on the 11th October but 1 item was missing so I contacted them. Received a reply later the same day to say the item was out of stock and they would refund me for the missing items. It’s now the 8th November, and even after contacting them a number of times I’m still waiting for them to refund me the massive amount of £6.85. Am now going to open a case through PayPal and will buy my dried fruit & nuts elsewhere from now on.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

An item I ordered was out of stock

An item I ordered was out of stock but the website didn't say so. They then sent an alternative with different ingredients in without contacting me to see if that was OK. I emailed them but instead of offering a refund they simply said that they were having supplier issues so picked something else to send. This was not a cheap item so maybe they should consider emailing their customers or updating their website better.

31 October 2023
Rated 1 out of 5 stars

Half eaten by mouse/rat

Received order last week and clearly a mouse or rat had got in the box, I messaged them straight away with pictures of half eaten food etc and not yet heard anything back

26 October 2023

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