Mike at the Novi Good Feet Store is an exceptional customer service representative. He was providing me customer service before I made it fully into the store. He answered all my questions, provided s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Michael Gold at the Good Feet Store in Novi, took the time to educate me about their products and how they could benefit me. He explained how proper support can improve my balance, posture, and overal... See more
Company replied
Chance was an amazing help when my grandma took me in. We thought it was just a regular shoe store at first, but he helped me look at some orthotics, get a new pair of shoes, and enjoy some lifesavers... See more
Company replied
Stopped by The Good Feet Store in Novi because my feet constantly ache and feel terrible. Thank you to Mike Gold who seriously works wonders. He spent time finding me solutions that make sense and ser... See more
Company replied
Company details
Written by the company
The Good Feet Store’s personally-fitted arch supports and orthotics are designed to relieve foot, heel, knee, hip, and back pain often caused by foot-related problems like plantar fasciitis and bunions. Stop by any store for your free, no-obligation, personalized fitting.
Good Feet Customer Satisfaction Policy
90-day Customer Satisfaction Policy
Starting July 1 - The Good Feet Store now backs every purchase with a 90-day Customer Satisfaction Policy. Come in, get fitted, follow the process - and if you're not satisfied, we'll make it right. Visit us or read the full policy at: https://www.goodfeet.com/our-goodfeet-promise
Contact info
26168 Ingersol Drive, 48375, Novi, MI, United States
- 2482326575
4.8
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Good Feet Store - Novi, MI
Hi T Wilson, thank you so much for your review. It’s team members like Mike that make The Good Feet Store what it is. Your feedback really matters to us.
Reply from The Good Feet Store - Novi, MI
Hi Sapna Takawale, big thanks for shouting out Mike. We're lucky to have people like him focused on making your experience the best it can be. We really value your feedback. Thank you for putting your trust in The Good Feet Store!
A true expert
Mike is truly and expert on arch supports. I can not wait to bring my mom in to help her relieve her neuropathy. A person in the store raved about the warranty and how true it is.
Thank you Mike
23 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Allyson, we are so grateful you took the time to recognize Mike! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do.
Good Feet Arch Support Specialists like Mike are what make the difference between a product and a real solution. Thank you for sharing your experience!
Great service
Great service! very knowledgeable and thorough. I would definitely come back again!
21 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Chiragi, this made our team’s day; thank you. Every fitting matters to us, and we’re really glad this one landed right. Come back anytime.
Mike Gold is knowledgeable and experienced
Mike Gold did a wonderful job showing me all of that great benefits of arch supports and how they can
Help me. His knowledge regarding the benefits of arch supports was very impressive and he is definitely an asset to
Your company. When I’m ready to
Purchase from the good feet store I will be asking for Mike.
16 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Michael, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Mike reflect exactly the type of care we strive to provide.
Michael Gold at the Good Feet Store in…
Michael Gold at the Good Feet Store in Novi, took the time to educate me about their products and how they could benefit me. He explained how proper support can improve my balance, posture, and overall body structure, while also helping my feet feel more comfortable. I truly appreciated that he took the time to answer my questions without any pressure. It was an informative and positive experience at the store.
22 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Damian, we are so grateful you took the time to recognize Michael! At The Good Feet Store, personalized fitting isn’t just a step in our process; it’s the foundation of everything we do. Good Feet Arch Support Specialists like Michael are what make the difference between a product and a real solution. Thank you for sharing your experience!
Patient and great information
Patient and great information. Very helpful
22 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Anthony, seeing your 5-star review made us all smile! It’s our goal to make sure every fitting feels personal and every visit is worth your time. Really glad we delivered that for you.
Mike did a great job !
20 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello Shoppergirl, thank you for taking the time to recognize Mike. That kind of care is exactly what we train for, and it means a lot to hear it noticed. We’ll make sure Mike sees this.
Chance was great
Chance was great. He was thorough and helped me with everything great experience
17 July 2026
Unprompted review
Reply from The Good Feet Store - Novi, MI
Hello there, our Good Feet Arch Support Specialists are trained to provide thoughtful service, deep product knowledge, and expert fittings, selecting from over 400 personally fitted arch support styles matched to your specific arch, lifestyle, and goals. They are there to listen, to be compassionate, and to help customers move toward living the life they love. Your kind words about Chance reflect exactly the type of care we strive to provide.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.