I didn’t find the information that I was looking for. I was looking for issues on the maintenance on the vehicle. Info. Like oil changes,transmission oil changes and etc. a report on anytime vehicle w... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
GoodCar is GREAT at handling problems with billing and such! I made a mistake and they took care of the issue. It was pretty simple! Good Job GoodCar! But as a first time user of the site, I found it... See more
Company replied
Well the vin service alone was amazing and since I enrolled in a monthly subscription with out knowing I emailed them and their customer service was excellent. They helped me resolve the issue and res... See more
Company replied
They provide a good service in VIN search. Just be careful in clicking on options that might sign you up for a monthly fee of $29.00+ a month after a 7 day trial period. They resolved my issues promp... See more
Company replied
Company details
Written by the company
We love car people! We know all about cars and more. Our team has been developing and delivering quality data products since 2007. We value the fact that millions of customers regularly return to us for reliable answers to their questions. Located on the shores of the Atlantic in the beautiful city of Boston, our team knows down to a zip code, license plate, and VIN what affects the price and quality of almost every car you see around you nationwide.
Contact info
United States
- goodcar.com
4.2
Great
5K reviews
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Reply from GoodCar
Hello Michael,
Thank you for your 5-star review. We’re pleased to know that our team member assisted you effectively. We appreciate your kind words and your support.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Carole,
Thank you for your 5-star review. We’re glad to know we could help you choose the right car. We appreciate your support and look forward to assisting you again in the future.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
The service is good
The service is good. However, it would be helpful to ease the cancellation process.
19 April 2026
Reply from GoodCar
Hello,
Thank you for your 5-star review. We’re glad you’re satisfied with our service. We appreciate your feedback about the cancellation process and will look into ways to make it simpler and more convenient.
Thank you for helping us improve.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Friendly and helpful
They have friendly and knowledgable human beings answering calls. It's wonderful to talk to a person instead of ending up in frustration with a bot.
19 April 2026
Reply from GoodCar
Hello Philip,
Thank you for your kind feedback.
We’re delighted to hear that you found our team friendly, knowledgeable, and helpful. It’s especially great to know you appreciated speaking with a real person and had a smooth experience with our support.
We truly value you taking the time to share your review, and we’ll be sure to pass your comments along to the team.
If you ever need further assistance, we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Maryann,
Thank you for your kind feedback.
We’re pleased to hear that you received clear and detailed information about the car you were purchasing. Providing accurate and helpful details is very important to us, and we’re glad the experience met your expectations.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Michelle,
Thank you for your kind feedback.
We’re glad to hear you were happy with our customer service. We truly appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Very good response from the team and I…
Very good response from the team and I appreciate the support of the staff and team for their efforts to help me get this sorted out
19 April 2026
Reply from GoodCar
Hello Robert,
Thank you for your kind feedback.
We’re pleased to hear that you received a very good response from our team and that our staff were able to support you effectively in resolving your issue. We truly appreciate you taking the time to recognize their efforts.
If you ever need any further assistance, please don’t hesitate to get in touch.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Great customer service!
12 April 2026
Reply from GoodCar
Hello Mohammad,
Thank you for your kind feedback.
We’re glad to hear you had a great experience with our customer service team. We really appreciate you taking the time to share your review.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Stanley,
Thank you for your kind feedback.
We’re pleased to hear that our representative was helpful and professional during your experience. We truly appreciate you taking the time to share your review, and we will make sure your comments are passed along to the team.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Samuel,
Thank you for your kind feedback.
We’re glad to hear that you found our service prompt and honest. Providing clear and efficient support is very important to us, and we appreciate you taking the time to share your experience.
If you ever need any further assistance, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Samuel,
Thank you for your kind feedback.
We’re delighted to hear that Mary provided you with such a wonderful experience. We will be sure to pass along your kind words to her, as recognition like this means a lot to our team.
We truly appreciate you taking the time to share your review. If you ever need any further assistance, we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Mike,
Thank you for your feedback. We’re glad to hear you found the vehicle report accurate and helpful.
We appreciate your support and are here if you need anything else.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
Reply from GoodCar
Hello Harry,
Thank you for your feedback. We’re glad to know you had a positive experience with our service.
We appreciate your support and are here whenever you need assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Got the information I needed in no time!
18 April 2026
Reply from GoodCar
Hello,
Thank you for your feedback. We’re glad to know you were able to get the information you needed quickly.
We appreciate your support and are here if you need any further assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Debra,
Thank you for your kind review. We’re pleased to know our team made a positive impression.
Your support means a lot to us, and we’re always here if you need assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Stephanie understood my complaint about…
Stephanie understood my complaint about being charged the subscription rate after I had not wanted to continue it upon joining
18 April 2026
Reply from GoodCar
Hello Gary,
Thank you for your feedback. We’re glad to know that Stephanie understood your concern about the subscription charge and assisted you accordingly.
We appreciate you bringing this to our attention and are continuously working to improve our processes to prevent similar issues in the future.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Great Customer Service
18 April 2026
Reply from GoodCar
Hello,
Thank you for your positive feedback. We’re glad to know you had a great experience with our customer service.
We appreciate your support and look forward to assisting you again.
Sincerely,
Meliza
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
Reply from GoodCar
Hello Abdul,
Thank you for your kind words! We’re glad you had a positive experience with our service and our team.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The charged me $1.95 for a VIN check…
The charged me $1.95 for a VIN check which was what I expected. Now they have charged me $30 for what I have no idea. I have disputed the charged and am filling a complaint with the better business bureau and the Federal Trade Commission.
17 April 2026
Unprompted review
Reply from GoodCar
Hello David,
Thank you for sharing your feedback. My apologies for the confusion and inconvenience this has caused.
On our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll the customer in a subscription billed monthly at $29.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge that they have read our Terms of Service and Billing Terms.
I've reviewed your account and do not see any usage after renewal. As a courtesy, I canceled the account and issued a $29.95 refund. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
The customer service was great!!!
17 April 2026
Reply from GoodCar
Hello Paul,
Thank you so much for the 5-star review! We’re thrilled you had a great experience with our customer service. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.goodcar.com
+1 833-922-2315
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