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See what reviewers are saying
James the manager of Go Mobile Keynsham, does not merely sell mobile phones, he helps the customer chose the right phone and then takes time to configure the phone if the customer is struggling. He t... See more
Utterly appalling, mis sold contract, completely ripped off, cancelled within 14 days but 8 weeks later still hadn't resolved issue. Without the help of Ee would still be stuck. Customer service total... See more
Company replied
Terrible company, terrible service. They charge €14.99 to activate the service, and after 3 days I had to switch companies because they say unlimited 5G, but it's actually garbage. Poor coverage, slow... See more
Company details
Information provided by various external sources
With over 40 high street stores, we stock the latest mobile handsets and devices, and offer a wide range of diverse and competitive talk plans along with home and broadband deals. We’re partnered with some of the biggest brands in the mobile phone industry, such as O2, EE, Three and Vodafone! We’re able to offer our customers – business or consumer – a wide range of products and services at fantastic prices. On top of all of that, we also provide great prices on Sky TV and Broadband, as well as EE Broadband. We're also EE's Best Retailer for the third year in a row!
Contact info
United Kingdom
- 0345 413 6395
- care@gomobile.uk
- gomobile.co.uk
Hasn’t replied to negative reviews
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Great service at the team in frome
Great service at the team in frome, Nick was so helpful and gave me a great deal, very friendly and helpful staff 😊highly recommend 👍
Utterly appalling
Utterly appalling, mis sold contract, completely ripped off, cancelled within 14 days but 8 weeks later still hadn't resolved issue. Without the help of Ee would still be stuck. Customer service totally useless. Terrible experience. Don't go there

Reply from Go Mobile
Finally upgraded
After 3 weeks of hell, would just like to thank Andy for his hard work and commitment to my issues.
Brilliant service
Brilliant service. Fast and reliable
Got the job done in a professional manner. All sorted now.
As always fantastic service would not…
As always fantastic service would not go anywhere else
Really helpful service
Really helpful service, very patient and thorough. No hesitation in giving 10/10.
Amazing service
Friendly service. Let me stay to set up my new phone so I had a phone for driving home. All while dealing with my loud 3 year old running around and dealing with other customers
Excellent service received as always
Excellent service received as always. Friendly and well informed.
Very pleased as always with my recent…
Very pleased as always with my recent experience with my local Go Mobile. Very friendly, efficient and knowledgeable service
Fantastic service
Fantastic service from people at Brixham who make the process of changing phones so simple. From helping choose the right phone and cover through to the right contact they make it all so easy. Interestingly our friends all recommend them with enthusiasm too on the basis we’d feel lost without being able to pop in and see them anytime if we need to.
The staff in store provided great…
The staff in store provided great customer service. They found out what I wanted then helped me find the best plan for my needs without pushing extras that I didn’t want like some phone shops do. They took the time to help me get my number transferred from my old network and make sure my phone was set up and ready to go. I will definitely be returning when it’s time to upgrade.
Excellent customer service.
Thank you Jon!
Arrived in Helston with a major mobile problem. Unable to speak to anyone at Vodaphone, nothing on their site helped. Rang Gomoblie and Jon said to take the phone to the shop. He stayed after hours to fix it. Can't thank him enough. Very patient and obviously knowledgeable. Brilliant!!
Josh at Launceston was terrific
Josh at Launceston was terrific. He realised what a doddery old fool I am and dealt with everything perfectly while also managing to serve other customers and later answered my telephoned queries.
IGo mobile has Go ne
I had a postcard to say that my contract was due for renewing, went all the way to Ripley yesterday Thursday 05/03/2020. Where the hell are they. Both Grosvenor Road and Oxford Street shops are both closed down.
Come on Go Mobile, where are you. How can I renew my contract?
I Have never had any trouble with them in the past but this is very odd. Can anyone please enlighten me???????

Reply from Go Mobile
Andie and Matt in Mill Street
Andie and Matt in Mill Street, Bideford are truly wonderful. They are so helpful especially with us in our Golden Years. Not sure how I would manage if they were not about.
Thank you
Excellent service
Excellent service, friendly attitude, no pressure to buy.
Found the best deal and provided the most suitable phone.
Very satisfied.
Have used Go Mobile now for 15 years
Have used Go Mobile now for 15 years. Always get excellent service from Brian. Wouldn't go anywhere else.
Very good service,
Very good service,happy with phone,but not really with contract.
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