The food was horrible. The beef smelled horrible couldn’t risk eating it. The chicken a rice was loaded with gristle and the egg was so bland. They don’t stand behind their product quality and wouldn... See more
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Best experience and the food is amazing!!!! GOLO nailed it with their new food line! Not only does the company provide healthy delicious meal’s right to your door at a reasonable cost, it really does... See more
Company replied
When I first started Golo I lost 10lbsin about 2months. It was restrictive in that I had to weigh, measure and calculate and so I basically ate the same things and that got boring. I don’t like cookin... See more
Company replied
Golo has been a blessing in a lifetime journey of discovery and self care. I began using it Golo in June 2023. As of October 2024 I have exceeded my initial goal, increased my energy, and am more acti... See more
Company replied
Company details
Written by the company
Over 1 million people have found a better way to lose weight with GOLO! GOLO was developed to find a natural and effective weight loss solution. We have helped people all over the world achieve sustainable weight loss and better health with the GOLO Program. Numerous doctors not only follow GOLO, but recommend it to their patients. GOLO has been successfully used in corporate wellness program settings to help employees live happier, healthier, and more fulfilled lives. The result has been better productivity and lower healthcare costs for both the staff and the employer.
60 Day Moneyback Guarantee!
Free Shipping & Handling! No Sales Tax!
All orders are shipped within 1-2 business days and we offer free 5-7 day shipping! First time orders are covered under our 60-day money back guarantee. If you aren't satisfied with your purchase, simply contact us for a return authorization.
Contact info
4051 Ogletown Stanton Road, Third Floor, 19713, Newark, United States
- 800-730-4656
- support@golo.com
- golo.com
3.3
Average
1K reviews
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Been using this for over a year
Been using this for over a year. Scheaper than when I was on Nutri System.
26 April 2024
Reply from GOLO
Hi Rhonda!
We are happy to hear that you are happy with our program and finding it more cost effective! Thank you for sharing your experience!
Jamie, GOLO Life Coach, CPC
I have lost the weight and inches that…
I have lost the weight and inches that I wanted to ,however, I ordered a package accidently and requested to return it unopened. I was told that I could not return it since it was not a first order. I followed the plan as layed out.
26 April 2024
Reply from GOLO
Hi Natalie!
Congratulations on your weight loss! That is wonderful!! We are so happy for you!
I was able to listen to your call with our agent. She explained that our policy only allows returns on first time orders. If you have any questions, please reach out to me at help@golo.com
Jamie, GOLO Life Coach, CPC
I need to practice more
26 April 2024
Reply from GOLO
Hi Charlesetta!
I am happy to help! Please email me at help@golo.com
Jamie, GOLO Life Coach, CPC
Reply from GOLO
Hi Candace!
Way to go!!! Congratulations on your almost 16lbs!!! That is very exciting! Keep up the awesome work! We are routing for you!
Jamie, GOLO Life Coach, CPC
Losing weight and still eating good an…
Losing weight and still eating good an healthy.
21 November 2023
Reply from GOLO
Hi Donald!
Congratulations on your weight loss! We are very happy for you! Great job eating a healthy diet!! Thank you for your feedback!
Jamie, GOLO Life Coach, CPC
I am sorry to say that my Golo customer…
I am sorry to say that my Golo customer experience has been abysmal. Last month, I received an email saying my Release order had been delivered to my mailbox by the USPS. It did not. I called to let Golo know there was a delivery problem, within minutes. I was told rudely that this was my problem. That per my contract with Golo, Golo did their part. If the package did not arrive, I would need to take that up with the post office. I explained that per my contract agreement with Golo, I purchased a product and had a reasonable expectation of that product being delivered. She hung up on me. That said, I immediately went to the post office and discovered I had a substitute carrier that day, and my package was, in fact, delivered to another house one street over (even though the email said it was delivered to my house). They contacted the driver, who then went to the house, got the package, and delivered it to my house. Had I used the procedure for "complaining" set out by Golo and used the USPS website, I would have had to wait 48 hours or longer for a reply; by then, the package would have been long gone. While your Release product is good, I will never order from you without using the Fedex option. My point to the incredibly rude and unknowledgeable customer service rep was how I could be sure that this wouldn't happen again. As Golo relies on repeat customers for continued success, and as a good repeat customer, she could have offered to send another package via FedEx. She did not. $90 dollars for a subscription is a lot of money. Instead, it was "tough." She could not have cared less about my situation. The whole experience was unprofessional. Also, my follow-up emails were ignored and never answered. Yet, I continue to receive offers to purchase Release and food.
26 April 2024
Reply from GOLO
Hi Andrea,
I am sorry that you are unhappy with your experience, but I am happy that you did finally get your order. I did listen to your call with our agent, and she used a professional and calm tone while explaining our policy to you. She ended the call because the conversation was no longer productive.
Many companies, including Amazon wait 24 to 48 hours after delivery notification before sending out a new order when tracking states that the order has been delivered. This is because often USPS or the delivery services, either delivered it the wrong location and they are able to able to locate the missing package and deliver it to the correct place or they marked it as delivered, but the package is still on the truck and will be delivered shortly.
We want our customers to have a great experience, but because we use an outside service to deliver our orders, we are unable to control the delivery process. As you mentioned, your delivery route had a substitute carrier that day. You got an email saying that your order was delivered because the system automatically sends it when the package has been reported as delivered. I apologize for the confusion.
If you have any questions, please email me at help@golo.com
Jamie. GOLO Life Coach, CPC
Product mad me very ill....Like…
Product mad me very ill....Like bleeding bowels/rushed to the ER sick.
They offer a 60 day satisfaction guarantee with a full refund, but good luck getting it.
Terrible product and an even worse company. Avoid at all costs!!
23 March 2024
Unprompted review
Reply from GOLO
Hi Manny,
Because you did not provide your information, I am unable to verify your order.
The ingredients in Release are a proprietary blend of plant-based extracts and minerals that historically have no known side effects or drug interactions. Release contains no harmful ingredients, caffeine, or other stimulants. The ingredients are backed by numerous studies supporting their safety and efficacy. We do, however, recommend that anyone who takes medications or has a health condition, consult with their healthcare provider before starting the program. What you describe is not typical.
Please contact me at help@golo.com so that I can address this with you.
Jamie, GOLO Life Coach, CPC
GOLO is Great!
GOLO has been the easiest way to lose weight! It is so helpful with the 2-1-2-1 foods and the explanation of difference in proteins and carbs, etc. Have been using since January, 2024 and I am down 13 lbs. so far. It truly is a lifestyle change. I do still have the bad foods but now they are just in moderation and not daily. It has been so easy to make the adjustment.
10 January 2024
Reply from GOLO
Hi Wanda!
You are off to an amazing start!! It's awesome that you find the plan helpful and that you are creating a great new lifestyle!! You've got this!! Thank you for sharing your experience!
Jamie, GOLO Life Coach, CPC
No results
I purchased a 90 day supply, after 60 days with no weight loss, I called the company to be told after 60 days from purchase you are not entitled to a refund, I had my case reviewed by a manager who denied me.
15 January 2024
Unprompted review
Reply from GOLO
Hi Teresa,
Because I don’t have any information about you, I am unable to verify that you are a GOLO customer or see the correspondence that you mention in your review. Please contact me at help@golo.com so that I can help you with this.
Jamie, GOLO Life Coach, CPC
I have lost 23 pounds since taking…
I have lost 23 pounds since taking Golo. It has given me a physically lifestyle back, better sleep, and self-confidence!
20 April 2024
Reply from GOLO
Hi!
Congratulations on your 23 lbs!! That is very exciting!! We love that you are back to being active, sleeping better and also feeling more confident!
Jamie, GOLO Life Coach, CPC
Reply from GOLO
Hi Danny!
We are thrilled to hear that you love GOLO! It is awesome that you have not only seen results but are taking advantage of all the great resources!!
Jamie, GOLO Life Coach, CPC
Reply from GOLO
Hi,
I am sorry that did not see the results that you were hoping for. Without knowing more about how you followed the GOLO way of eating, I can’t know why you did not lose weight. When followed as directed, most people start seeing weight loss somewhere between the 2nd and 4th week. Keep in mind that there are so many things that can influence the number on the scale, and some will lose inches before pounds on this plan.
I am sending you an email so that I can help you see the results that you want.
Jamie, GOLO Life Coach, CPC
If I could give no stars I would
If I could give no stars I would. This is a total scam. I took it as directed for three months and lost absolutely no weight.
19 April 2024
Unprompted review
Reply from GOLO
Hi Consumer,
I am sorry that you did not have the experience that you were hoping for. Without knowing more about how you followed the GOLO way of eating, I can’t know why you did not lose weight. When followed as directed, most people start seeing weight loss somewhere between the 2nd and 4th week. Keep in mind that there are so many things that can influence the number on the scale, and some will lose inches before pounds on this plan.
GOLO is not a quick fix, fad diet; instead, it works to help get your metabolism back into balance so you can lose weight effectively. We know that Release works because we conducted a study on this subject. In this study there were 2 groups of people-both of them followed the GOLO plan, but one group took Release and the other took a placebo. Both groups lost weight, but the group that took Release lost 79% more weight than the placebo group in the same period of time.
If you have any questions, please email at support@golo.com
Jamie, GOLO Life Coach, CPC
GOLO Works and Makes Buying Easy
Medications are well priced and delivered in a timely fashion . The Release works well, and the special offers of money off and free gifts are greatly appreciated.
11 April 2024
Reply from GOLO
Hi Deborah!
We are so happy to hear that you are seeing results!! We also love knowing that you are enjoying all the ways GOLO works to make your experience a good one! Thank you for taking the time to share this with us!
Jamie, GOLO Life Coach, CPC
When I first started I was at 153 then…
When I first started I was at 153 then in a couple of weeks I was down to 130 so another 10 pounds to go would be good. I feel good with Golo.
Thank you
Sofia
31 January 2024
Reply from GOLO
Hi Sofia!
This is incredible! We are so happy to for you and can't wait to see you reach your goal!! Thank you for sharing this with us!!
Jamie, GOLO Life Coach, CPC
I lost 30 pounds when I first started
I lost 30 pounds when I first started. Gained almost all back. Now I’m down 20 from the original 30. That’s without following all directions. If I apply myself I’m sure I wld have achieved my goal. It’s a great product. Realizing that a lot of it is mind over matter is half the battle. Eating when your hungry not board or upset are key to remembering.
13 April 2024
Reply from GOLO
Hi Nancy!
You are on your way and doing a great job!! Losing weight and creating a new lifestyle takes time as you retrain yourself to operate differently. Just keep coming back to it! You've got this!! Thank you for sharing your experience with us!!
Jamie, GOLO Life Coach, CPC
Reply from GOLO
Hi Mark!
We are so happy to hear that GOLO is helping you!! That is great news! We appreciate your feedback!!
Jamie, GOLO Life Coach, CPC
Weekly Menus
Weekly Menus
It would help if you get the new weekly menus out on-site on Friday mornings.
12 April 2024
Reply from GOLO
Hi Sharon,
Thank you for your feedback. We post the meal plans on Fridays every week for the following week. There were a couple of weeks where they were posted late, but we have fixed this issue and apologize for the inconvenience.
Jamie, GOLO Life Coach, CPC
Because I lost 5 5 pounds all ready…
Because I lost 5 5 pounds all ready thank you Mary Causer
16 June 2023
Reply from GOLO
Hi Mary!
Congratulations! That is very exciting!!! You are on your way and we can't wait to see you reach your goal! Thank you for sharing your experience!
Jamie, GOLO Life Coach, CPC
Reply from GOLO
Hi AL!
We are so happy to hear that you are enjoying the GOLO Foods meals and that you find them delicious and filling!! We really appreciate your feedback as we just recently improved the recipes for our GOLO Foods line.
Jamie, GOLO Life Coach, CPC
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