Terrible support from this company
Terrible support from this company. My watch has stopped working and they haven't helped. The don't have the correct drivers.
18 December 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
People also looked at
Extend your warranty
Golf Buddy have a great customer service team, however, you will need them as the products are unreliable. Purchased from Costco in June 2023 a W11 watch, motherboard failed in September 2025, sent to GB for repair. Out of warranty, watch returned back to me. When purchasing Golf Buddy products try and get an extended warranty or try Garmin.
11 December 2025
Unprompted review
Terrible product WT12.
Terrible product WT12.
No matter what I do I cannot connect it to the App, so frustrating and would never have purchased if I knew what a phaff it is
24 October 2025
Unprompted review
Watch cost almost £400 but suddenly…
Watch cost almost £400 but suddenly failed to charge after less than three years. I emailed customer support three times for help/advice. No response was ever received.
16 October 2025
Unprompted review
A waste of money
Bought a w10 aim golf watch. The charging lead failed after about 14 months and the watch completely stopped working after about 24 months. The customer service department was less than helpful - I would avoid the product totally!! No spares are available - one of the worst purchases I have made.
3 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.