Goldenergy Reviews 27

From the beginning of the contract they said my bill would be lower than EDP's, and that hasn't happened once. It has been steadily increasing to exorbitant amounts. I am the only person at home without a TV, just a refrigerator and occasionally some other appliances. I pay 40/50 euros per month. February 2026 - 57.74 euros. I've been stubborn about not going back to EDP, but that's what I'm going to do from now on. I'm sharing this experience with you.
How to improve at Goldenergy: Don't engage in misleading advertising. If a customer says it's more expensive than before, check your equipment. Suggest ways for the customer to save money if the consumption you claim is true.

Gold energy is the worse energy supplier I ever dealt with
I work between Porto ( Vila nova de Gaia ) and London and the beginning of this month when I arrived had no electricity so I contacted them and apparently had a few bills to pay so I paid all the bills (all of them) including the fee for restarting the counter on the 6th of this month( January) making a total of 299€ …so today is the 28th and my wife is telling me they reduced against the energy apparently due to a due bill of twenty some euros ( tha I presume even for the value that is between the 6th ( when I paid299€ ) and now the 28th …so meaning that they decided to send me a bill after a week maybe I don’t know because I’ve been since morning calling all services of Golden energy and guess what ?.,.all of them pick the phone but say it’s not with them and will pass me to billing and guess what again …none picks the call …
I’m really sure that’s fraud what they are doing with me and I’m out of them as soon as I can and if anybody wants to get energy supply DO NOT choose gold energy
Rui Pereira

Goldenergy was recommended to me as a "fair energy company". I signed up while moving to a new flat and stayed with them for a few years.

When I moved to a temporary home a month ago, I cancelled my subscription. In that process a Goldenergy employee said I had been on an "old campaign" and had been overcharged for the duration of the contract.

While the honesty was refreshing, that wasn't exactly the "honest and fair" Goldenergy I had been recommended. However, that's not the worst part.

My move was delayed due to issues with the moving company (they didn't show up days in a row). The apartment was on the 8th floor with sun on the gigantic windows all day and the apartment becomes a sauna without A/C, especially in a heat wave, as we were in at the time (first days of August). I also couldn't open the windows without electricity, since they were blocked by electrical curtains.

The electricity was cut mid-packing and the move, so I called Goldenergy and asked them if they could reactivate it for a few days.

A seemingly friendly Goldenergy employee was very helpful (again, keyword: "seemingly") and said "Yes, no problem, I'll get E-redes to reopen it very soon". He recorded the call and said the electricity would be automatically cut by E-redes after 3-4 days.

Sure enough, the electricity supply came back, but the Goldenergy employee hadn't just reactivated my account for a few days -- he had created an entirely new contract, probably earning him a nice bonus.

That new contract is still active, a month later. The whole "it'll be automatically cut after 3-4 days" part and the friendliness was just part of the act.

Contacting them hasn't helped. They just go in circles around the issue.

Goldenergy, I thought you were different, but you are just as blood sucking as the rest of the energy industry. What a shame.

I asked to have my power changed from 3-Phase to Single Phase, a normal procedure. Gold Energy employee ”Sonia Rodrigues” told me to "hire an electrician to change it." I knew this was incorrect, and asked her for a direct number to EREDES to clarify. EREDES told me the correct process is that Gold Energy must simply change my contract from 3-Phase to Single, send it to EREDES, and then EREDES technicians will make the change. Only EREDES can make this change. I informed Gold Energy's Sonia Rodrigues, asked her to write the new contract, and I would can sign it, and Sonia refused! She insisted I was wrong, EREDES was wrong, and she refused to call EREDES to have the process explained to her! Normally Bruna is more helpful. I don’t know who they have working there now.

⚠️TAKE CARE, READ YOUR CONTRACT AND YOUR BILL CAREFULLY!!! My contract say potens 3.4, but I pay for 6.9