Goldenacrewines Reviews 

My order was cancelled without any communication from this company. It was only when I called them to see where my order was they told me the order had been cancelled.

Efficient site; easy to make a purchase and smart delivery. Thank you.

Fast delivery, exactly what I ordered and packaging was great so that the cans didn't explode in transit

I really liked the range and variety of products on offer, and also how easy it was to navigate the website.
However, I understood that delivery in Edinburgh would be the same day, but it took 6 days and it wasn't complete. The last bits arrived 4 days later. Good thing I was not in a rush.

They had the wine I was looking for and at a very decent price. Delivery wasn't too shabby either. Would definitely use this company again and recommend them to family and friends.

Ordered on the 5th May. Wrote to them on 14th asking when my order would be delivered, they cancelled my order and money refunded because they couldn't find a transport company cheap enough to deliver.

Waste of time ordering if they don't have transport costs covered in their pricing.

Great communication throughout, fast delivery and really well packaged.

Good communication and excellent delivery time.

First class serve promptly carried out

After paying in excess of £6in P&P I’m still waiting for delivery!

Thank you, purchase and delivery all went as planned. Top class service.

I was kept updated with a delay on my delivery.
But all good in the end.

I was looking for a hard to find vintage wine, and experiencing the wrong vintage being sent from a different supplier, I had to be certain I would receive the correct bottle! which this business supplied, my queries were answered with a very fast response, customer service was top notch, delivery was reasonably priced compared to other retailers and fast! The quality of the wine was perfect, matched with a great price! I would highly recommend for a smooth, easy, wine shopping experience. I will definitely be returning .. one happy customer from the excellent customer service provided
Thank you 😊

Shockingly bad service.
Ordered 2 bottles of sherry online on the Saturday (ie effectively Monday) for "next day delivery", so due Tuesday.
Finally got a delivery on the following Friday, 11 days later, after an email and 5 phone calls. Most of the calls ending with "I'll speak to the manager and call you back" followed by no such call.
When delivered on the Friday they brought the wrong type. Promised to redeliver correctly by 11am Saturday. Of course, no delivery by early afternoon, so yet another phone call. Finally arrived that evening.
I ordered from Goldenacre Wines as it sounded like a specialist wine merchant. In reality, whilst I am not exactly sure what the set up is, it appears to be part of a Costcutter. They are either woefully incompetent or have taken on far more than they can deal with.
Trying to find one positive - very nice friendly delivery guys.

Did not have in stock. Some time for refund.

I placed an order at the end of November. Like plenty of other people have commented I did an age verification and then communication ended. No emails to say it was being processed and sent. No emails in reply to mine chasing up what has happened. Really frustrating.

Placed an order on 6th December 2023 and still not received it by the 18th Dec

The only reason for not getting 5 stars was because there were no details of expected delivery date.Would have missed delivery if my hospital appointment had not been cancelled.However,package was carefully wrapped so no fear of breakage.Thank you.
B.Severeide.

Good range of products and one of only a few that had what I was looking for. Excellent value and super fast delivery