Goldcar Rental Reviews 

1,646
•
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, most reviewers were let down by their experience overall. Customers frequently encountered unexpected extra charges at the rental desk, expensive insurance demands, and faced extremely rude staff members who completely refused to help them. Travelers frequently reported exceptionally long waiting times, sudden booking cancellations, and strict, undisclosed pickup requirements that completely ruined their holiday travel plans. Some reviewers were happy with friendly employees who assisted them very efficiently during the final vehicle return process. A few consumers also noted that the rental vehicles themselves were completely acceptable and that replacement cars were provided when mechanical problems occurred.

What people talk about most

Service

People report negative experiences with service, pointing to aggressive selling of insurance and unexpected... See more

Price

Customers had negative experiences with price, reporting that low online quotes were often overshadowed by... See more

Staff

Consumers find staff to be negative, frequently describing employees as rude, aggressive, and unhelpful... See more

Booking process

Customers consistently note negative experiences with the booking process, reporting that essential... See more

Payment

Reviewers highlight negative aspects of payment, frequently reporting unexpected charges and fees demanded at... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We had rented two cars at Goldcar through Booking.com, but when we arrived at Milano, Bergamo Airport on July 7th, the "Mussolini-esque" man behind the counter refused to give us the cars because my... See more

Rated 1 out of 5 stars

Pricing was definitely misleading. I tried to pay the insurance holding sum of 1,000 Euro with my bank card but they said only credit card was acceptable, so I had to pay over 200 Euro for their ins... See more

Rated 1 out of 5 stars

Avoid at all costs, and do not be misled by a cheap price. When picking up the car, “All-Risks” insurance was presented as almost obligatory (€400). Then the car broke down, and I had to take a ta... See more

Rated 1 out of 5 stars

Would give less than 1 star if possible, avoid at all costs. Arrived and told there was a problem with it booking, car wasn't ready, told to call the customer service line, who told me to speak to... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

La empresa, con más de 30 años de experiencia, dispone de una red de más de 80 oficinas para el alquiler de coches, situadas en los principales aeropuertos y destinos turísticos de España, Portugal, Italia, Francia, Malta, Andorra, Marruecos, Grecia, Croacia, Países Bajos, México, Rumanía y Chipre. Goldcar cuenta con una flota que supera los 50.000 vehículos que se renuevan anualmente en más de un 80%, posicionándose como una de las flotas más jóvenes del mercado. La empresa trabaja con un equipo altamente cualificado, integrado por más de 1.000 profesionales centrados en ofrecer un servicio rápido, transparente y de vanguardia. Estamos a tu disposición de Lun-Vie 9h-18h. También en Twitter https://twitter.com/GoldcarESP


Contact info

  • Carretera Valencia 332, 03550, Sant Joan d'Alacant, United States

  • goldcar.gr

1.5

Bad

TrustScore 1.5 out of 5

2K reviews

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No recent history of asking for reviews

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1.5

All reviews

(1,646)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Everything was ok, ther where no problems, the conditions where the same as on the agreement. They gave me back my deposit in 4 days

5 November 2023
Unprompted review
Rated 1 out of 5 stars

Where is my deposit refund?

Was forced to pay an exorbitant amount for insurance because I only had a debit card. I was also forced to pay a ridiculous price for the fuel deposit. They promised the fuel deposit would be refunded, and months later, after much correspondence, nothing.

The pickup is so far from the airport and out in the wilds that you have no alternative if you need the car when you booked it. So you’re trapped.

Dishonest company. Stay away. Use one that has a presence at the airport.

31 August 2023
Unprompted review
Rated 5 out of 5 stars

Everything was 👌

Everything was 👌
No problems by picking up the car and by giving it back.
Very fast, nice and without any difficulties

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Almost seamless

Almost seamless, and one of the best car hire experiences I’ve had. No hard sell of excess waivers, no nothing - straightforward and fast key collection and car return.

29 October 2023
Unprompted review
Rated 3 out of 5 stars

This was ok.

This was ok.
please note that the car is to pick up in T1 (important in case you land in T2 because you will need to take a -free- shuttle to take you to the T1...)

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy , promt and friendly Staff at counter. will hire car withGoldcar in future.

17 October 2023
Unprompted review
Rated 3 out of 5 stars

Jiri

It's been 7 days since the car was returned and I still haven't been refunded my principal. The car was not washed or cleaned well inside. The handover report did not record all the damage that was on the car, but this was rectified after my complaint. Difficult to navigate both when leaving the car park and on arrival. Very helpful and pleasant worker at the counter.

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Trust in client is essencial

Whenever I go to Europe I rent my cars with Gold Car whenever I take out Total insurance, everything is easy when picking up and returning. I intend to continue renting with Gold Car if they continue to trust me as a good customer. Finally, comparing Gold Car prices with other rental companies in the same vehicle class, they are always cheaper

3 October 2023
Unprompted review

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