Goldcar Rental Reviews 

We booked a car through Ryan air for pick up at Toulouse airport. While waiting two or three customers came in to complain about the cars they had just been allocated - damage not shown on 'delivery form' for example. So this meant a longer wait forus. Got to desk and was told we had an upgrade. Well we went to the car it was heavily damaged. No we didn't book rent-a-wreck. We rejecte d the car and were offered another, almost as bad & the damage report was totally incorrect. SO a third car. Still heavily marked bodywork and scruffy interior. Time was passing so we accepted this car with some hesitation. The car was fitted with really cheap winter tyres that squealed on corners and in the wet were true ditch finders. Driving the car showed that the shocks were weak. This car should have been pensioned off, it was at about 69000 Km.
Gold car- Never again, this simply reinforced our previous experience with them a few years back. I should have learnt!

No problems very easy to work with ?I will use again

Expensive, but you are paying for a very simple quick service, no waiting or queuing, inspecting cars in and out. None of that aggravation. Expensive but worth the money.

We had more suitcases than expected and they gave us an upgrade for free to a bigger car.

We reserved a car at the Goldcar Bergamo branch for 620 euros. Our plane was 50 minutes late and when we arrived at the department it was already closed. The only one of all. The rest were open. Our plane was supposed to arrive at 20.50. We were supposed to pick up the car at 21.30. We arrived at 22.15 and they were already closed, although if you Google the opening hours of Goldcar airport bergamo you will see that they close at 23.59 like all other car rental companies. To get to the hotel we rented a taxi and paid 120 euros. The next day, having paid 120 euros again, we returned to the airport to pick up the car. And then a second surprise awaited us. A rude guy named Giovanni told us that the reservation had been canceled and now it was our problem. But he is ready to be lenient and rent us another cheapest car for 1250 euros. These scammers simply rented our car to other people and pocketed our 620 euros. In customer service, some crooked bot named Bruno answers, ignoring questions, saying that we are valuable as customers, but a refund is impossible. If you do not want to be deceived, avoid these scammers. These people do not care about their clients or their reputation. I will not stop and will go all the way, making this public, so that as many people as possible will know about the chaos they are doing. I just want to wish them a speedy bankruptcy so that the car rental market becomes cleaner.

Over all the service was good, but the hard sell for the expensive insurance was a bit to much. Obviously this was company policy

Having read some adverse reviews of Goldcar on-line, we were pleasantly surprised. Staff at both pick up and return were efficient and polite. The usual push for insurance was satisfied by our own insurance. Our need for a car with a cigarette lighter (to plug in our satnav) was met, although meant we had an automatic.

Easy collection and drop off as we had done pre registration in uk on line before we left home. Member of staff friendly and helpful. We booked a small car but got given an upgrade and we’re very pleased with the vehicle.

well used car, expensive insurance but good staff on return

Excellent staff at check in desk , great quality of car provided and a really efficient and quick drop off process even very early in the morning.

Excellent service from Oxana at pickup.
The car was perfect.
Drop off at the end of the rental was easy.
Highly recommended.

Easy to rent, collect and return - very straightforward collection process if you get the Keyn'Go option. And if you make the logical choice of getting full insurance coverage, the return process is super fast and easy.

Good service and quick return .. new service can video car and send in before set off so can see previous damage to car !

We had a great experience with the Key N Go service that Goldcar provides. We had an issue with the car, and as we had bought the additional insurance (which was only €12!), the Assistance Team provided a high quality and professional service, and ensured we were not left high and dry. They covered and organised additional transport we required to make our flight and completely removed any stress we could have had. I would recommend Goldcar, but make sure to always buy the additional insurance!

Great car, easy check in/out, friendly staff

Very good experience. Excellent cost/benefit

HORRIBLE EXPERIENCE - AVOID

I had a reservation for six day rental with Goldcar, booked through Rentalcars.com months in advance to secure a good price (~£180). Goldcar refused to honour this booking, despite me adearing to the terms and conditions, and forced me to make a new booking for €580 (~3x more) with FULL INSURANCE, and wouldn't even allow me to rent with basic insurance (I have my own).

ABSOLUTELY TERRIBLE EXPERIENCE AND DISHONEST, OPAQUE PRICING. THEY BULLY "CUSTOMERS" purely to make extra money. AVOID AVOID.

Aware of the importance of payment details with rental car companies, I actually read the terms and conditions - stating payment cars accepted are VISA and Mastercard, Debit or Credit. They do not accept American Express or pre-paid cards.

Upon arrival at the Goldcar Nice check-in desk, they pulled up my booking and all was positive until I presented my Mastercard debit card - which the man at the desk abruptly declined saying they "don't accept Monzo".... when I asked him politely to show me where it said this in the terms and conditions he cited that they do not accept pre-paid cards. I confirmed my card is not a pre-paid card, is from a regulated bank, with full banking licence, and the physical card states "world debit" on it. Goldcar refused to even try to use this. THIS WAS NOT ANYWHERE ON MY RENTAL TERMS AND CONDITIONS - it felt like a violation of consumer rights of service and I will be pursuing claiming my money back.

Please avoid GOLDCAR and rent with more reputable and honest provider.

Quick convienient service. I am a returning customer and staff recognised this.