Gold Arthur Reviews 

2,559
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,506 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that the staff are exceptionally polite, friendly, and knowledgeable during personal valuation meetings. People consistently appreciate the clear and transparent explanations provided throughout the process, which makes everyone feel comfortable and well-informed. Consumers also note that the mobile service is extremely convenient, removing travel hassles and making selling valuable items very easy. Some reviewers were not happy with the valuations, noting specifically that the prices offered were lower than expected and fell short of alternative options. A few other individuals also mentioned that final cash offers did not fully match what they anticipated receiving for their pieces.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and welcoming... See more

Service

Clients share satisfaction regarding the service, noting that staff are consistently friendly, professional,... See more

Price

Customers report widespread satisfaction regarding the pricing they received. Reviewers frequently highlight... See more

Value for money

Consumers express immense satisfaction with the value for money, frequently reporting that their valuations... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the overall process is very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Before arriving at the Gold Arthur van I had a few nagging concerns as I’m a single woman meeting someone I don’t know in a car park! However , those fears were immediately dispelled as soon as Ackrem... See more

Rated 5 out of 5 stars

Took some bits & pieces, which had been sat in the cupboard for years, to Gold Arthur for a valuation and am happy with the payment received. Met with Dominic & Rydan, smashing couple of fellas, very... See more

Rated 5 out of 5 stars

Really pleased booked my appointment genuine helpful guy explained everything very professional He checked everything weighed the items and gave me a price which I excepted money and receipt sorted... See more

Rated 5 out of 5 stars

I met with Darren and Kerry (Team Staffordshire) earlier in the week at Morrisons, Leek and the whole process was very smooth and easy. They hit the right balance of being professional and friendly. A... See more


Company details

Written by the company

Gold Arthur brings the appraisal and purchase of gold items right to your neighborhood! Our experts travel across United Kindom in specially equipped vehicles, so you don’t have to mail or transport your valuable gold items any farther than necessary.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(2,559)

2,545 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Incompetent Gold Valuation

I took 6 1g 24 karat Tavex gold bars and 2 small 24 karat coins. They used an acid test and told me all of the gold was 9 karat.

I then took my gold to Gold Traders which is at 29 High Street, Royal Wootton Bassett. They used an x-ray and verified that all of my gold was 24 karat. They also stated they would pay me about £70 per gram of 24 Karat gold, but Gold Traders paid just over £99 per gram of 24 karat gold.

It is completely unacceptable to be unable to correctly verify the karat and pay way under market value and call yourself specialists.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Jewellery no longer being used

I had some jewellery that I was no longer wearing and a broken necklace and also had some jewellery that I inherited. I took them to Gold Arthur and got a very good valuation for them. Zia was very polite and a pleasure to meet.
I so pleased with the amount I received, that I took my Mum’s unwanted jewellery and again had the same good valuation and great customer service

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I spoke to Peter Davis today he was great very polite and professional I had only taken a few scraps and some broken bits and got much more than I thought I would FIVE STARS !!!
Cheers Peter 👍

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Very impressed!

Was very impressed with this service. Jeremy (and Guy) was very nice, helpful and informative and I was pleasantly surprised by how much my jewellery was worth. Would definitely recommend to others.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

My first experience with Haque from Gold Arthur was excellent. He has a quiet, calm manner and was very knowledgeable about the items I had brought.
I would definitely recommend Gold Arthur to anyone interested in getting valuations and selling items.

10 August 2026
Unprompted review
Rated 2 out of 5 stars

Rip off undervalued by £375 ,guy…

Rip off undervalued by £375 ,guy dressed as a penguin, silly kindle that revolves to think you are getting a bargain, gold offer was less than scrap value, first offer was £720 which i said was rubbish oh i put in scrap gold not bullion next offer £850 as gold value is poor this month ,rubbish comment i left and took £1210 offered by jewellery shop

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The whole process was interesting. Claire kept us informed of what she was doing, checking to see if the items were gold or silver.
Once she had got the items into piles of which carat she thought they were, she checked them to confirm.
After this she weighed each group of gold & silver carat, then worked out the value for each pile.
Once accepted, we completed the necessary paperwork and that was it.
Within 3 working days, the money was in my account.
I recommend goldarthur.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Second visit with Danny Humphrey’s
Bradfield Essex
Danny has excellent customer service
He is polite, knowledgable and patient.
Would definitely recommend visiting, no pressure to sell what’s so ever.
Thank you Danny

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Driver of fj25bwz

Driver of fj25bwz, doesn’t know how to drive, nearly caused crashes and then try’s to fight drivers of other cars for calling him out, will never use these people or recommend them to anyone

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Arthur Gold. Lawrence who helped me with selling my rings was extremely friendly, professional and respectful throughout the whole process. He took the time to explain everything clearly, made me feel comfortable, and gave me a fair price.
It’s not always easy selling jewellery that may have sentimental value, but his kind and reassuring approach made the experience so much easier. I really appreciated his honesty and excellent customer service.
I would definitely recommend Arthur Gold to anyone looking to sell their jewellery. Thank you for making the whole experience so positive!

10 August 2026
Unprompted review

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