Same here as with everyone.. my wife's IRA went from 45k to 31k and that's only because we had to sell 5k gold relatively quick after a year. That sale they had to keep appearance so they off... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had purchased $74k in precious metals from this team and now finding out the company is going out of business as I talked to their phone operator just now. My account after purchase was valued at $3... See more
I have worked with Brandon and Wendy. Both are very professional and customer focused. I am very pleased with both due ro their knowledge, business sense and attention to customer needs. It was... See more
Company replied
When I purchased some gold and silver from Gold Alliance, Fred Abadi was very helpful and professional and I enjoyed working with him. But when I needed to sell some of my gold, I was sent to Kyle wh... See more
Company details
Written by the company
At Gold Alliance, we specialize in helping our clients across the United States diversify their savings with precious metals to protect their purchasing power. By rolling over a portion of their IRAs or 401(k)s into a Precious Metals IRA without any penalties or taxes taken, our clients can hold physical metals under their control, outside of banks or Wall Street, so they can focus on living their lives with peace of mind that their financial future is better protected.
Contact info
50 W. Liberty St. Suite 420, 89501, Reno, United States
- 888-567-6689
- customer-care@goldalliance.com
- goldalliance.com
2.1
Poor
74 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands down a great experience
Hands down, what made my experience with Gold Alliance great was Ms Tracy Hymes! She was a constant source of information, keeping me in touch all along the progress of my purchase, then going beyond the call of duty to act as my personal FedEx tracker, when a cyber glitch prevented me from doing my own tracking! This was my first experience purchasing gold online, and I was a bit nervous about what to expect, and had I made a mistake, etc. The crew coordinated everything perfectly, with Tracy keeping me in the loop. I would order again in a heartbeat!
8 March 2023
Reply from Gold Alliance
Thank you Yvonee for your great feedback. Exemplary client service is what we are about, and it's simply heartwarming to read about your experience and how you found it to be above and beyond your expectations. We find real joy in providing this impact to our clients.
Thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
If I could give more stars I would
If I could give more stars I would. From beginning to end the process and experience exceeding my expectations. Kevin Troy and Wendy Dividian were incredible to work with. Professional, but fun and kind, incredibly excellent communicator! Made everything very easy to understand! Going to send a referral or two your way next! Mind blown really! Thanks again!!!
14 February 2023
Reply from Gold Alliance
Thank you so much for your amazing feedback. Our team is walking a bit taller today. Making the process easy, and enjoyable is what we strive for. Your review means a lot and we appreciate your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
They were very good at explaining the…
They were very good at explaining the process with it being my first time to invest in metals.
5 January 2023
Reply from Gold Alliance
Thank you so much for your great feedback. We appreciate your business and trust and hope to continue being your resource for your precious metals needs.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Excellent service
Completely responsive to all my questions. Quickly returned phone calls. Simplified the entire process for me. Very professional.
13 January 2023
Reply from Gold Alliance
Thank you so much for your kind words. Promptly responsive, simplifying the process for our clients is the badge of professionalism we strive for. Thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
The Personal Touch
Director of Sales, Fred Abadi's personal touch, close attention, and expert advice were certainly a memorable part of my purchasing experience. Communication with Fred and others on his team made me feel very much a valued customer
7 December 2022
Reply from Gold Alliance
Thank you for your kind words. I have passed them on to Fred and he was delighted by your feedback. So happy to hear we provided you with a memorable experience on your acquisition. We look forward to continuously serving you in the future.
Best regards,
Joseph Sherman, CEO
Gold Alliance
This is my second TOA with Gold…
This is my second TOA with Gold Alliance. Kevin Troy and Joni made this process effortless for me. The professionalism and prompt responses were very much appreciated.
20 December 2022
Reply from Gold Alliance
Thank you so much for your kind words. Making it effortless for our clients and providing them professional and prompt service is a guide to our team, and I have shared your kind words with them.
Thank you for your business and trust.
Best regards and happy holidays,
Joseph Sherman, CEO
Gold Alliance
Very informed and "on top of it" staff…
Very informed and "on top of it" staff that work hard to cover your needs.
13 December 2022
Reply from Gold Alliance
Thank you Mrs. C for your kind words. We'll continue working hard for you as you need us. Thank you for your business and trust.
Best regards and happy holidays,
Joseph Sherman, CEO
Gold Alliance
Excellent Compay
Gold Alliance helped me put my 401k's into a gold & silver IRA. With the excellent help from Kevin and Wendy, i feel much safer knowing my retirement is safe and backed by gold and silver. I'm thankful to get to know these folks. A great way to diversify your portfolio. Thank you Gold Alliance.
12 December 2022
Reply from Gold Alliance
Thank you very much for your kind words. Our client's safety is top of mind and the best vehicle we know to achieve it is to be diversified into physical gold and silver. We appreciate your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Brandon and Curtis are GREAT!
Brandon and Curtis are GREAT!
I’m a first time investor and was clueless.
Brandon was super knowledgeable and I felt very comfortable.
So happy with my transaction with Gold Alliance.
Thank you
11 November 2022
Reply from Gold Alliance
Thank you so much for your kind words. It's a pleasure to hear your feedback about how great our team is, and more importantly that you are both comfortable and happy with your transaction with us. It's music to our ears. Thank you for your business and trust,.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Explained everything knew he products…
Explained everything knew his products very professional and helpfful
30 November 2022
Reply from Gold Alliance
Thank you for your kind words and pleased to hear you found our team professional and helpful. Thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Customer service
I called to get information about the company. I wanted to purchase coins. I spoke with Kevin and he was very professional yet spoke In layman terms so I could understand. Joni helped me get my annuity surrendered and she was also very professional. My experience from start to finish was A+.
21 November 2022
Reply from Gold Alliance
Thank you for your kind feedback about our team. Proud to get an A+ from a happy client. We thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Kevin is very personable..
Kevin is very personable... he always tries to give you the most for your money..
21 November 2022
Reply from Gold Alliance
Thank you for your kind feedback. Kevin was highly appreciative and so are we for your trust and business.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Very and happy with transaction
Very happy with Joni and Fred .They were both very helpful In transferring my retirement Ira and Fred explained all to us as far as investing. LOOK FORwARD TO WORKING WITH ALL IN FUTURE. They are knowledgeable and they seem willing to take a call readily and not make you feel it is an inconvenience.
10 November 2022
Reply from Gold Alliance
Thank you so much for your kind words. Happy to hear you found us 'Helpful', 'knowledgeable' and 'available'. Thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Very thorough,very informative
10 November 2022
Reply from Gold Alliance
Thank you so much for your kind feedback. Thorough and informative is where we want to be. I thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Converting a 401k to a gold IRA was…
Converting a 401k to a gold IRA was extremely easy. Everything was clearly explained throughout
the process. We are very impressed with the Gold Alliance team, they were helpful and courteous.
8 November 2022
Reply from Gold Alliance
Thank you so much for your warm feedback. Very impressed with our team is the best praise anyone can hope for. I appreciate your business and trust, and we will do our best to continue to provide you with help and value in the future.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Friendly, helpful, knowledgeable, accommadating
Our representative is guides us through the process each time and keeps in touch in between sales without being intrusive or pushy.
Special requests, such as delaying shipment due to vacation, are handled smoothly.
31 October 2022
Reply from Gold Alliance
Thank you so much for your kind feedback. Providing our clients with ongoing support and updates is a priority, as well as accommodating their special requests. Thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Great experience start to finish!
2 November 2022
Reply from Gold Alliance
Thanks for your kind feedback, business and trust.
Best regards,
Joseph Sherman, CEO
Gold Allianc
Excellent Customer Service
Everyone I communicated with was very helpful and knowledgeable.
Fred Adabi is very knowledgeable, caring and explained every question and concern I had.
24 October 2022
Reply from Gold Alliance
Thank you for your kind words. Good to hear you had your questions and concerns addressed with care and knowledge. When dealing with your savings, we would not want it any other way.
Thanks for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Impressed and pleased
After calling around to different precious metal companies I was completely comfortable with Gold Alliance they answered all my questions and I never felt pressured, they were very patient with me. Joni was great and helpful. I look forward to my future with Gold Alliance.
2 November 2022
Reply from Gold Alliance
Thank you for your kind feedback. Answering your questions without pressure is the only environment we believe in as the relationship lasts for years. We look to our ongoing future with you as well.
Best regards,
Joseph Sherman, CEO
Gold Alliance
Kevin Troy is knowledgeable
Kevin Troy is knowledgeable, patient and kind. Because I am a newbie to the precious metals market, I felt very vulnerable to being taken advantage of. Thankfully, Kevin made me feel like I was being taken care of in the same manner he would care for his own mother! Thanks again for the great experience. :)
28 October 2022
Reply from Gold Alliance
Thank you D&M for your kind review. Take care of our clients like we are taking care of our mothers is the highest of praise. We thank you for your business and trust.
Best regards,
Joseph Sherman, CEO
Gold Alliance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.